ComplaintsforHomemakers Furniture

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My Husband and I went to Homemakers on June 18th. We spoke with a salesman. We said we wanted to buy two chairs, on sale $999.00 each. When the salesman rang them up, I said, "and for each $1,000. we spend we get $50. off". He didn't know about the offer. I explained that I received a flyer in the mail, he called over a floor manager. She said that offer didn't start until June 20. We said ok we would wait until June 20th. I asked the salesman to call me on June 20th and we could do the transaction over the phone. He said he wouldn't be working on that day, but he would have another salesman call me. He did give me the name of the salesman that would call me, no one called. So, my husband and I drove over to Homemakers on June 20th. We found the salesman and told him that we were there to buy the chairs. He rang them up and when he handed me the receipt he said, and I gave you the $50. off each chair. When I got home and looked at the receipt, I was only given $50. off not $100. like he said. I called Homemakers on June 26 and explain to the young lady that I bought 2 chairs that totaled $1,998, I was $2. away from meting $2,000. would they consider giving me the full offer, couldn't she honor it anyway. And she said this, you have to spend $1,000. on each item to get the $50. offer. She said that the computer does it automatically. And then she said that the salesman manually gave me $25. off each chair. I told her had I known that I really didn't get the offer I would have bought something else to get the offer. Then she told me that it doesn't work like that. Each Item has to be at least $1,000. to get the offer of $50. So, I spoke to 3 people and was never told this. So, you buy something for $1,998. and you will not get the $50. offer because neither item was $1,000. The salesman manually gave me $25. off each chair, but they couldn't do the $50. because the computer had to do it. I only wanted them to honor my request.

  

  Business response

  07/24/2024

  We truly apologize for the miscommunication and inconvenience this has caused. We are going to credit the other $50.00. Your authorization number is RMA14295 in the amount of $53.50. This will be reflected on your financing account. Thank you!

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Placed a big furniture order totaling ******* in early March in which we were given dates and told it'd be free delivery. Got a call around March 10th-11th stating that we wld owe $279 for delivery and decided that it wldnt be worth it and decided to get something else that we didn't have to pay more money and wait so long for (from a different store). When I called to cancel, they said no problem... they never disclosed how long they would hold the money for. Waited like a week, decide to call back, they said it'll take FIFTEEN days, we'll that didn't happen... decide to call back and now they tell me up to THIRTY days bc it was an out of state order. Howww does that affect anything, why are we not being told upon canceling how long it takes for a refund? Why are refunds taking so long to process? How is it legal to just keep ahold of my almost $2500 and expect me to just be ok with it? Please please send me back my refund, this is such an unfair way to treat customers.

  

  Business response

  05/01/2024

  Were truly apologize for the inconvenience this has caused. We recently went through a computer conversion and the ability to process refunds has been a huge hit to our company. We are working diligently to expedite refunds as quickly as we are able to. This isnt anything weve ever had to navigate before and were truly apologize. I do show that we have processed refunds back to your **** card in the amount of $2431.78. Please reach out to us if you have further questions at ***************************************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Order #PS00087019, purchased December 11, 2023. This item was to arrive by January 15, 2024. I called to check on it on January 26 and was told they would not be able to get this item. Did anyone call me and tell me that? NO - At that time I ask for a refund and was told it would take approximately 3 weeks for a refund. Seems rather strange it takes so long for a refund, but okay. February 20th, still no refund. Was then told there wasn't an email on my order so it fell into a black hole and was now out of the system. That's rather interesting as I was receiving promotional emails from Homemakers. Was then told I would get the refund within a week. I was told I would receive a check for the portion that I paid and the gift cards would be returned in the form of a gift card. After seeing nothing in the mail, I went into customer service on March 6 to understand the situation. I was then told the refund of the portion I paid did happen and it went back to the same card I used. After further investigation on my part, it in fact did go back to my account. I also used 2 gift cards one for $87.07 and $25.00. On March 6th I was told there would be no refund for the 2 gift cards. After a rather heated discussion, I was told they would see what they could do to get the $87.07 refunded, but the $25.00 would not be refunded. I was told, multiple times in the conversation, the $25 was their money and it would not be eligible for a refund. That's crazy! On March 8 I did receive a gift card in the mail for the $87,07. This card has an expiration date of 4/15/24. Both gift cards that was originally used had an expiration date of 12/31/23. I did use both cards by the given dates, it was Homemakers that was not able to provide the purchased item. Why am I not able to receive the full refund?

  

  Business response

  05/01/2024

  Hi, were sorry to hear about your experience,this is definitely not the Homemakers standard. I would like to look into this further. Could you please call me or email me at ************ or ***************************************** I also left you a voicemail with my office information. Thank you and my apologies again!

  Customer response

  05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I am happy with the resolution. However, disappointed it took these measures to resolve something that should have been pretty much a no brainer. 

  Thank you for your interaction and am glad it has been resolved. 

  Sincerely,
  
  ***********************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a cabinet from Homemakers (order #PS00121222) on 01/16/2024, paid $694.43 on that date, and picked it up when it arrived at Homemakers on 02/12/2024. We were told that they had a 30 day return policy. The cabinet was great, but it was the wrong size for the space, so I returned it on 02/26/2024. I was given a receipt for the return, but never told about Homemakers "new computer system" issue. I didn't see the refund on my credit card, so on 03/07/2024 I called customer service and was informed of the problems with the "new computer system" and told that my refund would take 3-5 weeks. Then I read the BBB complaints and reviews and see that this has been an ongoing issue since December 2023. How has a retailer not fixed this significant problem that was identified over 3 months ago? Homemakers needs to fix this issue and return MY MONEY immediately. I no longer have their product, I abided by their return policy, and yet Homemakers is keeping MY MONEY! It is 03/15/2024 and I have not received my refund. Refund MY MONEY today!

  

  Business response

  05/01/2024

  Were truly apologize for the inconvenience this has caused. We recently went through a computer conversion and the ability to process refunds has been a huge hit to our company. We are working diligently to expedite refunds as quickly as we are able to. This isnt anything weve ever had to navigate before and were truly apologize. I do show that we have processed refunds back to your **** card in the amount of $694.43. Please reach out to us if you have further questions at **************************************************.

  Customer response

  05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new mattress, adjustable bed frame, sheets, and a mattress cover from Homemakers in November 2023. I have my email confirmation showing that this was a 5 year interest free promotion yet when I got my bill, it does not show this promotion and the payment is much higher than it should be. This isnt a small amount of money, the mattress alone was almost $9000, in total the amount is almost $12,000. I have called multiple times to get this corrected and each time Im told it is waiting for the accounting **** to fix it. In the meantime their billing servicer cant fix the payment amounts and this is impacting my credit.

  

  Business response

  07/24/2024

  We apologize for this inconvenience, this has account has been changed and updated by our accounting department and there are no late fees on the account. For further questions on your account, you can contact our accounting department at ************ option #4. Thank you!

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Paid Homemakers in full $2742.04 on October 30, 2023 for a sofa and delivery. After repeated failed deliveries due to damage in transit, Homemakers canceled the order on 02 Feb 2024 and said we would be fully refunded. After repeated calls requesting the refund and an updated refund receipt, were finally refunded $2698.81 on 14 Feb 2024. This is NOT a full refund. They still owe us $43.23 and have failed to communicate or provide an acceptable solution. Looking for a prompt FULL refund. Included original sales order with what we paid as well as a "screenshot" of the PARTIAL refund which was apparently the best they could do.

  

  Business response

  05/01/2024

  Hi, ***** were sorry to hear about your experience,this is definitely not the Homemakers standard. I am showing that a full refund has been processed please contact us at ************************************************** if you have not received this. Please also feel free to share more information about your experience. Thank you and my apologies again!

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an item online on 10/29/23. After a month passed I had not received an order update, I contacted Homemakers by phone and was told the order was on back order until around 12/17/23. I waited until that date passed and still did not receive an order update or the product, so I contacted Homemakers by phone again about December 22, 2023 and was told that the item was on back order until mid-January 2024 and that I was #6 on a "list" waiting for the product and hopefully I would get on of the item when the shipment came in. I decided to purchase a comparable item elsewhere and requested a refund due to all of the hassle. I was told that the accounting department was behind on issuing refunds so it would be about 3 weeks before I received the refund. I have called multiple times, left voicemails, emailed customer support and submitted online chats to find out where my refund is. I just keep getting told that the notes in the computer show I have called and the accounting department is "working on the refund". It is 2024, NO refund takes this long to process. Homemakers has had my $370 for over 3 months now. I have tried to rectify this myself, but they are clearly looking to *** me, the customer. I enjoy shopping at this retailer and prior to this bought 2 couches from them, so this is very disappointing.

  

  Business response

  02/20/2024

  Were truly apologize for the inconvenience this has caused. We recently went through a computer conversion and the ability to process refunds has been a huge hit to our company. We are working diligently to expedite refunds as quickly as we are able to. This isnt anything weve ever had to navigate before and were truly apologize. I do show that we have processed a refund back to your PayPal account in the amount of $370.22.Please check your account and reach out to us if you have further questions at ***************************************************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I canceled a online purchase prior to delivery. Its been almost 3 weeks and I still havent received my refund. I spoke to customer service and sent an email. I was hoping to resolve this issue prior to the payment being taken out of my bank account. As it is the payment is coming out in Feb. 4. I canceled the order on 1/16/24.

  

  Business response

  05/14/2024

  Were truly apologize for the inconvenience this has caused. We recently went through a computer conversion and the ability to process refunds has been a huge hit to our company. We are working diligently to expedite refunds as quickly as we are able to. This isnt anything weve ever had to navigate before and were truly apologize. I do show that we have processed refunds back to Affirm in the full amount of $643.35 on 2-6-2024 Please reach out to us if you have further questions at **************************************************.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered 3 items 9 (2 end tables and 1 sofa table)online from Homemakers on November 16, 2023.Product was damaged when it came into the store when we picked it up on December 28, 2023, returned the tables the same evening. (didn't even leave the parking lot with merchandise)Was told refund amount of $863.49 would be refunded in 3 business days. After a week of no refund I called store inquiring about my refund was told it would be 3 weeks. It has been 3 weeks and I still have not received my refund of $863.49.I tried contacting the store again and have not been able to reach anyone regarding this matter. I would like my refund of $863.49 since I do not have the merchandise. They did provide a return receipt that I am attaching but have not received my refund on my credit card.This is poor business ethics!

  

  Business response

  02/20/2024

  Were truly apologize for the inconvenience this has caused. We recently went through a computer conversion and the ability to process refunds has been a huge hit to our company. We are working diligently to expedite refunds as quickly as we are able to. This isnt anything weve ever had to navigate before and were truly apologize. I do show that we have processed refunds back to your **** account in the amount of $863.49.Please reach out to us if you have further questions at ***************************************************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My husband and I bought a table and when we brought it home, the color/quality was not what we had seen in the store. We returned in on December 13,2023 directly to the store. After waiting 7 buisness days, we noticed we had not received a refund. At that time we called customer service and were only told it can take up to 15 business days and they were unable to give us any more information. We reached out a second time after 12 business days and customer service just told us the same thing. It is now business day 18 - almost 1 whole month since our return, and we still have not received a refund. I did not expect this from homemakers. We bought many pieces of furniture from here in the past, but I am truly considering never shopping here again after this awful experience. Their customer service has significantly declined.

  

  Business response

  02/20/2024

  Were truly apologize for the inconvenience this has caused. We recently went through a computer conversion and the ability to process refunds has been a huge hit to our company. We are working diligently to expedite refunds as quickly as we are able to. This isnt anything weve ever had to navigate before and were truly apologize. I do show that we have processed refunds back to your **** account totaling ************** reach out to us if you have further questions at ***************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩