Business ProfileforVeridian Credit Union

I have never had a good experience with ******. He is rude, does not listen or have any empathy whatsoever. I had a fraud alert in which VCU gave my personal information to someone that should not have access to my account. That is a breach of information and unacceptable. In no way was that number associated with my account so how it was on the credit card as the number to contact when my actual information was on my profile. So there is no way that number should have been associated with the account in any manner. IF it was a domestic situation it could have been not only dangerous but deadly. This situation was unacceptable. I was making an online purchase that I typically purchase from at least 3-5 times a month. I received a fraud alert on my credit card with VCU. I received an email with a notice that another number was also advised of the fraud alert. The number when opening the account was my number, how this number got on to my credit card as being associated should have never happened. Never once was that number connected to this account as it was only open for a year due to a divorce situation. I never consented to having that number associated to my account ever, and that is a breach of personal information when it was sent the fraud alert over the actual phone number associated with the account. Absolutely unacceptable.

Dear *****,Thank you for taking the time to submit your feedback about the recent experience you had with Veridian. We are sorry you did not have a positive experience with the employee you chatted with, and that the fraud alert was sent to a phone number that was not associated with your **** credit card.We have researched this situation and have identified the system error that caused this to happen. We are engaging our internal stakeholders and our core system provider to troubleshoot the issue to help prevent this from happening to other members. We can confirm that your phone number was appropriately updated on 5-17-2024 in the system that sends fraud alerts. We take your personal and account information seriously. On 5-23-2024, a Team Leader in the ********************* reached out to you to ensure your concerns were heard. We are sending you a more detailed formal response to your concerns in the mail. We will continue to investigate the phone number issue you experienced, and we appreciate you bringing this matter to our attention. ******************************* Veridian Credit Union