Business ProfileforVeridian Credit Union

Stay Away.I've had more issues with Veridian Credit Union than I care to address here, but for starters, my father used them to finance his new truck. He passed away, so we took possession of the loan, and they were absolutely awful to work with. I thought things would improve once we got all the details worked out, but sadly, I was wrong. I somehow signed up for insurance that I don't remember authorizing, and it isn't detailed out on my paper statements, so much to surprise, i've paid over $1500 in insurance that I don't want. Just stay away, and go with a more reputable bank or credit union that actually cares.

Dear *****,Thank you for taking the time to provide your feedback. We are sorry to hear of your disappointment surrounding the optional insurance that is on your auto loan. We take your concerns seriously and we have completed a thorough review of the situation. We have reviewed the signed loan documents and there is a Payment Protection contract signed by you on 05-04-2022. We also reviewed statements and the insurance is noted on the periodic statement. We are sorry you do not remember authorizing the insurance and that you dont feel it was communicated clearly on your loan statements. We have provided this feedback to our internal stakeholders. Your review states you have paid over $1500.00 in insurance on this loan. According to our records, the total amount you have paid in the optional **************************** since the loan originated was $545.09. On 02-29-2024, we mailed you a copy of your loan documents, a complete payment history, and a more detailed explanation of the situation to the address we have on file. If you do not wish to have the Payment Protection on your loan going forward, please contact a representative at ************** at your earliest convenience, and we will help you cancel the coverage. Thank you for providing your feedback.Sincerely,Compliance Department Veridian Credit Union