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Business Profile

Property Management

ABD Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out a rental application including my social security number. There appears to be not one person that can speak or follow up in any sort of way. Its all recordings and auto-reply email. The other tenant that lives in the upper portion of this property is from a foreign country. Its allegedly an art company that is not situated in *****************. I also reached out to him, he read and did not respond to my message.

    Business Response

    Date: 07/21/2022

    hi cody,

     

    on july 6th, 2022 at 3:57pm *************** texted our office number asking for information about one of our rental properties. At 4:43pm she wrote again saying 'Hello?"; at 5:35pm she wrote saying she was going to report us to BBB for collecting personal information under false pretenses.

     

    on July 7 at 10:53am, i wrote her back indicating that her communications yesterday were the first i had received, that i did not know who she was, and asked if she had submitted an application and if possibly that is what she was contacting us about.

    she wrote back right away indicating that yes she had and that she had 'tried several times' (i have no record of other attempts to contact us). 

    i then explained that we are a family business, that it can take 2 weeks to process an app, and that we were closed for the long holiday weekend. i asked for her name so i could look up her application. She provided her name, i looked up her app and found no current income information provided. i asked her to provide current income into so i could add it to her application so we could process it. there was some back and forth but she never ultimately provided the information.

     

    please let me know if you have any questions,

    ***

ABD Property Management is NOT a BBB Accredited Business.

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