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Business ProfileforMurray McMurray Hatchery Inc
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 191 Closz Dr, Webster City, IA 50595-3206
- BBB File Opened:
- 5/23/2005
- Years in Business:
- 107
- Business Started:
- 1/1/1917
- Business Incorporated:
- 1/1/1982
- Type of Entity:
- Corporation
- Business Management
- Debbie Jaycox, Office Manager
- Mr. Murray McMurray, CEO
- Contact Information
Principal
- Mr. Murray McMurray, CEO
- Additional Contact Information
Phone Numbers
- (800) 456-3280Other Phone
- (800) 456-3280
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Alexis T
04/02/2024
Murray McMurray Hatchery Inc Response
04/05/2024
We are very sorry and saddened to hear of the issues with this order. We did review all communications regarding this order and the customer was refunded the entire amount for her order.
Review Details: Her order shipped on Thursday, 3/28. The order was for three ducklings, no male chicks were part of her order. On Friday, 3/29, we spoke to her and both agreed to reconnect on Monday 4/1 at which time we would determine a plan that if they hadn't arrived by Saturday morning or if anything was wrong. We have a live arrival and 48 hour livability guarantee on all orders we ship. At the time we spoke on 3/29 it had only been 24 hours, and it can take up to 72 for orders to arrive at their end location. We did receive an email over the weekend stating they hadn't seen the order yet, however our office hours are 8-5 central time Monday-Friday. Her email indicated that the *********** also had no update for her. On Monday 4/1 4 days after shipping we did speak to her twice during normal business hours (11:50AM and 3:20PM central) at which time we were informed the order HAD arrived on 4/1, and due to losses we immediately processed a full refund for her.
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