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Find a Location

GuideOne Insurance has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGuideOne Insurance

    Insurance Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers insurance products

    Business Details

    This is a multi-location business.

    Find a Location

    GuideOne Insurance has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1111 Ashworth Rd, West Des Moines, IA 50265-3538
      BBB File Opened:
      1/1/1957
      Years in Business:
      77
      Business Started:
      1/1/1947
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • GuideOne Specialty Mutual Insurance
      • GuideOne Mutual Insurance Company
      • GuideOne Elite Insurance Company
      • GuideOne America Insurance Company
      Business Management
      • Kayse Barker, Legal Assistant
      • Ann Michelson, Assistant Vice President
      Contact Information

      Principal

      • Ann Michelson, Assistant Vice President

      Customer Contact

      • Ann Michelson, Assistant Vice President
      Additional Contact Information

      Fax Numbers

      • (515) 267-5431
        Primary Fax

      Customer Complaints

      1 Customer Complaints

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      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ronnie D

      1 star

      08/29/2024

      Worst possible insurance for a Church .We have paid huge premiums for a while thinking we had good coverage .We had wind damage that resulted in a leak in the front of 3 rooms .We had a licensed contractor inspect and said in his professional opinion it was from storm damage .A senior adjuster sent a field adjuster out to inspect .The contactors estimate to fix was *****. which is very reasonable. The field adjuster was inconclusive .They paid an engineer 1500. to say we had no wind in the area. Within 4.1 miles of the Church there was a roof taken off from the wind which proved the engineer wrong. Sent a letter explaining the wind damage to Senior Adjuster with a letter from Contractor stating wind damage .Adjuster said case was closed unless we hired a engineer to prove the other engineer wrong. We sent claim in July 5 2024 and got the first answer August 23 2024 on a small claim .WE HAVE OVER 3 MILLION DOLLARS IN COVERAGE ON OUR BUILDINGS.

      GuideOne Insurance Response

      09/10/2024

      GuideOne will respond directly to complainant.

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