Business ProfileforA A A Minnesota/Iowa

I signed up for roadside assistance online and the website only offered the cheapest plan and did not allow me to see details of the plan I purchased. As I attempted to use the service after the 72 hours required per their policy, I was told the plan only allowed 5 free miles of towing. I attempted asking them if they could upgrade my plan to one that covered the milage needed but was told I would have to wait another 72 hours to use the service. After informing the customer service representative that their website did not provide details of the different plans, or the one I purchased, she told me the information was available on the website. I then reviewed their website in detail with her and proved to her that the cheapest plan was the only one offered and details of this plan were not provided either. I She then suggested reviewing the frequently asked questions to learn about the details of the plans and other plans offered. I decided to pay for the remaining milage out of pocket and had them send out the tow truck. Upon arrival, the truck driver told me she could not tow my car because their policy required my car to have up to date driving tabs. None of the details of their policies or plans were ever provided to me when I signed up and I could not find it on their website either. I then requested a full refund of my money and was told they could not refund me because the truck had been sent to my house. I believe this company intentionally organized their website in this manner to force customers to buy the cheapest plan as it will lead to customers paying more money for extra miles. I recorded a video of their website in case they attempt to change it before this complaint is addressed. I called the company a few days after the initial occurrence and was advised members have 3 days to cancel service after the purchase date. But the interesting part is customers also must wait three days to use the service after purchasing it and this means they are unable to cancel service once they are able to use it.