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Business Profile

General Contractor

Total Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Enlisted a company and put in a work order for repairs on my home. Checked the ****** Site and ******** Page, and seemed legitimate. Paid 1/2 on debit card through an app and placed a work order through an app- both seemed secure and stated that they were secure- and havent heard from them since for the work appointment. We believe we were scammed.

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 29, 2023, I requested a contractor in ****.com to repair a refrigerator ice maker and replace a washing machine boot seal. On November 30, I received a cell phone text from "*****," telling me that he was trying to claim the job but the **** site was not letting him. He was quick to provide directions to quit ****.com to "work directly with me." Afterward, he charged me $504.63 for parts for both appliances and half of his labor, to my credit card. Then, we had three different dates scheduled fir him/his technician to perform the work, but each time, he cancelled with very limited notice. My family members went out of their way to help me be sure that someone would be at the house for the work, but each time, he cancelled. The last time, he claimed that he could do the work on Sunday, December 31, 2023. I asked him what time, and he never got back to me. On Friday, December 29, he contacted me and apologized, and asked if I wanted a refund. I said yes, I wanted a full refund. He said he would make the transaction "when I get back to the office this evening." I have checked with my credit card each day since then, but there has been no refund. I have attached PNG copies of all our communications, all by text. They di not answer either of their phone numbers; instead it goes directly to voice mail;

Total Services LLC is NOT a BBB Accredited Business.

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