ComplaintsforValued Merchant Services, LLC

• Initial Complaint

  03/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have a small retail store on Maui ******. I was using Square when **** from Valued Merchant Services came and told me that they can offer me better rates than Square. He assured me that there's no hidden fees...etc. He gave me a breakdown of how I will be saving money by using their service, so I switched to Clover from Square. However he never showed me this page (picture attached) when I signed the contract. He misrepresented the information. 2 years later, I came to find out they had been charging all types of fees such as Minimum Processing Fee$5, Statement Fee $15, PCI Non-compliance Fee $29.95, PCI Annual Fee $119, Annual Fee Security Bundle $269...etc. For PCI Non-compliance fee I was charged $29.95/month from June 2022-Feb 2023. It went up to $49.99/month from March 2023 to November 2023. It went up again to $99.99/month from Dec 2023 and I switched to different processor on February 2024. I believe I ended up overpaying about $3500-$4000 because I switched to their service. As you can see on my statement (photo attached), My fee is about 4.8% of my total sales in December 2023. I asked other vendors around me, and they also use Clover but they don't have any fees that I got because they signed up with different merchant service (Gravity).I spoke to the owner *****. He explained to me about non PCI compliance fee. My point of view is that if it was easy and quick to become a compliant I wish they let all their merchants know about this fee when anyone sign the contract with them and send a email/reminder to do so if they haven't. I'm hoping no one else has to go through this. I wish they let all their merchants know there are errors because there are fees that merchants are not supposed to be charged. From the message (picture attached) between **** and his supervisor, you can tell his supervisor knew about error, but never let any of their merchants know about it.

  Customer response

  04/03/2024

  Hi ******, 
  
  Thank you for replying to my message.
  Yes, the matter has been solved between me and the company (Valued Merchant Services). Actually, the co-founder reached me and he refunded me the amount I requested. Therefore, I wanted to remove the review I posted.
  
  Please let me know what I need to do to remove my review and complaint.
  
  Thank you,
  
  Yuji
  

  
  

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