Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I highly recommend that schools stop utilizing this company for ad placing services. They are extremely predatory and attempt to trick potential clients multiple times during the process. The way they treat customers is like if you walked into a ****** saying I want to buy a TV today and decided not to purchase one that day, and ****** followed you around saying but you agreed to purchase a tv when you walked in the door. That is not a formal agreement.On a phone conversation, the sales *** mentioned a 72-hour cancellation policy from the point of sale (a point of sale being when money changes hands for a good or service). They emailed me an invoice and I later ***lied letting them know that I could not proceed with the ad placement at this time. They claimed that I am outside of the 72-hour cancellation policy from the agreement however the company has been unable to produce an executed agreement (because it does not exist) after I have requested the agreement multiple times. Very strange that they keep referencing an agreement that they cant send me a copy of. The other odd thing is that they said the cancellation policy would be detailed in the email. It was not. Instead it was in a link in a link in the email. Again, extremely predatory and sneaky. This is not a way to get ***eat customers. I have told the sales *** multiple times I would like to support in the future, but this experience has been so terrible that it is off the table now. The BBB complaint response from the company that is posted on this website says that their response to this request includes a process that allows for cancellation within 10 days of this agreement that they cannot produce, which I would have been well within from the initial sales pitch (a sales pitch is not an agreement; but that is what they are claiming). Sadly it seems that the 10 day cancellation policy just something they are saying on this public forum, but not something they are practicing in real life.

  

  Business Response

  Date: 04/07/2025

  Good morning, *********.

  We are confused why this review is being left. Your ad was canceled on Friday, 4/4/2025. Please correct this.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Although the companys last correspondence to me on Friday April 4th was reiterating that they could not cancel the ad and were moving forward with the ad placement without approved artwork, they reached out to me late morning on April 7th to let me know that the ad was cancelled. I appreciate their quick response and resolution to this BBB complaint. 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of On Time Sports Unethical Business Practices On Time Sports engages in predatory and deceptive business practices. They reach out to local businesses under the guise of seeking sponsorships for a "good cause," but then bill business owners without proper consent. I run a small business and was contacted by this company during a busy time and, out of courtesy, took their call. They asked if I wanted my business name on a t-shirt, to which I initially declined. However, they insisted it was for a charitable cause, so I told them I would think about it. Somehow, my statement of consideration was interpreted as a commitment, and I was later charged an excessive feefor a single t-shirt. Since then, I have been relentlessly harassed by this company. Over the past year, they have bombarded me with phone calls, emails, and messages despite my repeated requests for them to stop. Their aggressive tactics demonstrate that their primary focus is making money, not helping high school students, as they claim. Countless other complaints on this platform mirror my experience, yet On Time Sports continues these unethical practices without shame. The way they conduct business is highly unprofessional, bordering on fraudulent. They took it upon themselves to make a financial decision on my behalfone that I never agreed toand now expect me to pay for it. This behavior is unacceptable and feels like extortion. The public needs to be aware of On Time Sports manipulative tactics before they take advantage of more unsuspecting business owners. I urge the Better Business Bureau to investigate this company and hold them accountable for their unethical business practices.

  

  Business Response

  Date: 02/20/2025

  There was never a financial decision made on your behalf. We never send out false invoices in hopes of being paid. You went through a two-step verification process, where you went over the size of ad you wanted, an outline of artwork and billing terms. If you reach out to us at ************, we would be happy to provide you with a copy of the agreement. In regard to billing, we are more than happy to help with a payment plan, but the product has been produced. We cannot cancel your commitment at this time. 

  Please give us a call, and we would be happy to help get this resolved.

  Thank you.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a business this year however we keep getting calls from this business about an order for our new business that we have never ordered from these people. Multiple harassing phone calls, and I know our office staff have told these people in addition to myself that weve never done business with these people. They cant even provide paperwork. Sketchy business. Our attorneys will be sending them a cease and desist for harassment.

  

  Business Response

  Date: 01/14/2025

  Looking at your account, I see that we have sent you documentation before. This was agreed to, and we produced the product for your business. When we receive the cease and desist, we will send the documentation again. You are always more than welcome to call us at ************, and one of our representatives would be happy to provide it for you again as well.

  Thank you.

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to call and harass me. Because I was interested in their initial phone call they are attempting to use my business name and send invoices. I do not want this company to call me or my business again! They even ******** stalked us and said they will continue to call until I pay them. I will take this company to court and file restraining order if they do not stop the calls!

  

  Business Response

  Date: 01/09/2025

  We are calling because the invoice that you agreed to is now past due. We are more than happy to help with payment arrangements, deferred billing, etc. If you reach out to your account manager, they will also be able to clear up any miscommunication that may have happened in your initial phone call.

  Thank you.

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year we were contacted by this company to do an advertisement for one of our local schools. Before doing anything I contacted the local school. They told me that they had never heard of the company before and that they only go through local companies to do any advertising. We were once again contacted by the company towards the end last year. They once again claimed to be doing business with our local school and the individual that took the call fell for the scam. I once again contaced the local school and was told the same thing that I was told last year. We discussed this in one of our business meetings and because it didn't go through the proper approval process, we were not going to pay for this fake advertising scam. Now we are receiving harrassing emails and phone calls from this company.

  

  Business Response

  Date: 01/09/2025

  You are not receiving scam emails. As you said, we spoke with someone that agreed to the invoice. If people call the school, they typically get a hold of someone who knows nothing about the project. If you respond to one of our emails, we would be happy to provide you with our contract with the school. We can also put you in touch with the proper person.

  Thank you.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22783949
  
  I am rejecting this response because: nowhere in the original contract did it list my name as signing the contract. If you want any resolution with this, please take it up with the individual and not myself or the entire organization. We as the organization, did not agree with any of this.
  
  Sincerely,
  ****** Denton 

  Finance Officer 
  ********** *******************************

  

  Business Response

  Date: 01/17/2025

  We will be in touch to try and resolve this. Again, if you would like to speak with someone to receive documentation again, please call ************.

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22783949
  
  I am rejecting this response because: The individual that you spoke with does not speak for the entire legion. We have procedures in place when it comes to giving money away. None of the other members agreed to this, nor did I. If you need to pursue this any further, please only deal with the individual that you spoke with.
  
  Sincerely,
  
  ********** *************** ***************

  

  Business Response

  Date: 01/29/2025

  I understand that you did not agree to this. However, the person we spoke with told us they were authorized to make the decision on behalf of the ******. Our managers always ask. If someone tells us they are authorized, we do not make them prove it. We go by their word. Again, please call us at ************, and we would be happy to help get this resolved.

  Thank you.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22783949
  
  I am rejecting this response because: If you feel that you need to contact or harass anyone moving forward, you can contact that individual and leave myself and the legion out of this.
  
  Sincerely,
  ****** Denton 
  West Noble *************** ***************

  

  Business Response

  Date: 02/20/2025

  We would be more than happy to put you in touch with our contact at the school. You might have spoken with someone at the front office that knows nothing about this. If you give us a call at ************, we would be happy to help.

  Thank you,

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22783949
  
  I am rejecting this response because:

  I have already been in contact with the school's Athletic Director. Below is his response.

  I am sorry for this occurrence.  *********************** is currently contracted with On Time Sports and their initial request was legitimate. I will be contact them immediately about this issue and ask them to cease contacting you and we will get it straightened out.  Our contract with On Time Sports is nearing the end of its term and we will not be going with them again.  I am planning on doing our promotional shirts in-house once this contract is void.  While having a third-party do this saves time and effort on my end it causes a lot of confusion in our communities and I want to eliminate this confusion.  Once again, I am sorry for the hassle on your end and appreciate your interest in helping out with Central Noble Athletics.  As they say no good deed goes unpunished but I hope this doesnt deter you from considering to help in the future.
  
  **** ******, AD

  
  Sincerely,
  
  West Noble *******************************

  

  Business Response

  Date: 03/05/2025

  That message confirmed that we are legitimate. The school had a contract with us, and we had already put work into the season. They cannot cancel your commitment with our company. You agreed to a bill with us, received confirmation that we are working with the school, but they were going to try to terminate the contract due to the confusion. We have a signed contract with the school, we produced a product on your behalf and the school received the funds. Unfortunately, we have to continue reaching out until your debt with us is resolved. Once the debt is paid, you will be placed on our DNC list.

  Please give us a call at ************.

  Thank you.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22783949
  
  I am rejecting this response because:

  As I stated in previous communications, you can reach out and try to collect from the individual that you originally spoke with, but the legion was not involved.
  
  Sincerely,
  
  West Noble *************** ***************

  

  Business Response

  Date: 03/07/2025

  We featured the Legion, not one particular person. The number for the person is also the Legion number. That was given to us by the customer. We need to use all information given at the point of purchase to collect the debt owed to us.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22783949
  
  I am rejecting this response because: I would be happy to provide his contact phone number and address.
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to harass my business about an ad they say we approve which we did not. It involves them calling and emailing almost every other day asking for money on ad that we never approve or seen. I would just like them to stop harassing us. I do have supporting documents.

  

  Business Response

  Date: 11/21/2024

  Hello, ****.

  You agreed to this on December 11th, 2023. I will send you a copy of your agreement via email. You approved us to pull your logo from online on December 14th, 2023. Our ************* has to reach out in an attempt to receive payment for the goods we produced. 

  As mentioned, I will email you the agreement. We are happy to cease contact as soon as the bill is paid.

  Thank you for your time.

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** L *******

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company states they sell advertising space for flyers to help school sports programs. After talking to supervisors and billing specialist trying to have the Add that they created without my permission and approval which nullifies any agreement whether verbal or written since they breached it by breaking the terms of the agreement they set. Any and all Advertisement campaigns need to be approved prior being sent to print and billing to be set. On Point Sports is stating that a verbal contract was started from the point of conversation which was not stated to me, I was told it would start from the time the Add was created and approved and that is when the 2 days to cancel would start. I explained that once I approved the Add campaign then I would go forward with paying for the campaign but only upon approval. Approval was never given for the Add they designed I explained that I wanted the Add campaign they created to be cancelled and terminated which never happened and they have continued to call me and send me emails wanting payment of $349 for an Add campaign I never agreed to.On Time Sports breached any contract they are trying to uphold whether it was verbal or written by creating an Add with information for a business that was not approved or provided to them with and they did not have permission to use or create an Add on their regard using said information which then changed and nullified any terms of any agreement made whether it was verbal or in writing.

  

  Business Response

  Date: 11/14/2024

  Hello, Chelsea. 

  I looked into your account. You stated at the point of sale that you wanted to see your proof prior to submitting payment. We were willing to accommodate that. However, that does not mean we do the work to get the proof together, send it to you for adjustments, and at the end, you decide you will not pay. You agreed to purchase the ad space on October 2nd, 2024. You were informed at that time that we do have a cancellation policy. You agreed to fill an open space on the poster for the school. Once the cancellation policy is over and the project is closed, we cannot make adjustments. We have a very strict production timeline to ensure we get our product out on time.

  We are more than happy to work with you on the bill, but we cannot cancel your commitment at this time.

  Thank you for your time.

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22552860
  
  I am rejecting this response because:
  At the time when communication on 10/2 which was a 17min conversation. In that conversation I stated I would not go forward with an Ad campaign unless I Approved of it and that was apart of my terms to go forward or not and I expressed that multiple times. That is why it was upon my understanding that the cancellation policy would start once an Add was created and waiting for approval not a conversation about an Add that had not been seen yet to determine where I was going to go forward with or not. I expressed all of my concerns in that initial 17min conversation and noting about me not being able to cancel or terminate the Add campaign if I didnt approve of it was ever mentioned at that time. I did not approve the  Add campaign your company created and stated I wanted it terminated immediately and i was told it was already going to print and too late to cancel. I did not give your company permission to just print whatever they wanted that was never apart of the terms therefor your company changed the terms and premises of any Verbal contract that would have been obligated. I feel I was misled by this company and want whatever Verbal agreement they are trying to uphold to be canceled and terminated immediately and do not want to be associated or affiliated with this company any further 
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 11/25/2024

  As mentioned, we cannot cancel this order. In the agreement, we let you know we would send you a proof of the artwork before having to pay. However, you were informed that your commitment was still locked in and you were informed of our cancellation policy. We sent you multiple artwork requests, which went unanswered. We then sent a proof of the ad we created on October 10th, October 21st and October 24th. Those emails also went unanswered. We cannot hold the project up because you chose not to get involved in the creative process. We have deadlines with all schools that we have to meet. You were informed of the deadline for your artwork twice. You reserved the space on the shirts, we printed your business in said space, so we need to continue our collection efforts.

  We are happy to help with a payment arrangement.

  Thank you for your time.

• Initial Complaint

  Date:11/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my order verbally over the phone with ******************** im being told i was not in the 72 hr. time frame of cancellation.However i was never givin any documentiontaion after my verbal consnent for this **************** im being harrased by ******** *********.

  

  Business Response

  Date: 11/14/2024

  Hello, ****.

  I looked into your account. ******** was the initial sales representative that you spoke with. She does not have the authority to cancel. It looks like ******** asked for a screenshot to show that you called within the cancellation timeframe because we could not find where you called to cancel with ********. It does not look like we were able to obtain that. If you are able to send me the number you called from, I would be happy to look into this further. You may email me, ****** at *********************************************************************************.

  Thank you,

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22547560
  
  I am rejecting this response because: I was intially contacted by ******** for advertisement and was told no payment was needed at that time and no information with regards to cancellation policy was given and after giving verbal cancellation with my conversation with ******** only now i'm being told ******** was not authorized nor did she express her inability to cancel my verbal commitment and i was never sent any documentation until after the said cancellation period had expired.

  Once ******** *. became involved and the cancellation period experiered ******** was sending the post dated invoice to the wrong email that she mispelled on her behalf.

  I feel targeted seeing that someone from On Time Sports tageted me through Linkedin and preyed on my local ties to my community and just need to to be resolved asap.

  Sincerely,
  
  **** ***********

  

  Business Response

  Date: 11/25/2024

  Please provide me with the postdated invoice at ****************************************** so I can look into that.

  I am also happy to provide you with a copy of the agreement where our manager let you know about our cancellation policy.

  Thank you for your time.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22547560
  
  I am rejecting this response because:

  They haven't provided proof ******** recited the cancelation policy upon our initial phone conversion.

  ******** only stated no payment was required, however never mentioned a cancelation policy.

  Also,

  ******** was sending correspondence to the wrong email address and she confirmed her spelling was wrong on her behalf.

  Sincerely,
  
  **** ***********

  

  Business Response

  Date: 12/05/2024

  You were informed of the cancellation policy at the point of sale. It is also stated on the bottom of the invoice that we sent you. 

  I apologize for the inconvenience.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this company called and asked if I wanted to sponsor a high school with some T-shirts with my business logo on it. I simply said I would think about it. They took it upon themselves to send supposedly 200 shirts to some high school and send me a bill for $475. I never agreed to any of it. The logo they used wasnt a logo that I used for my business and they also said to me that I didnt get back in a timely fashion so they took it upon themselves to move forward without me so Im not really understanding so here we are four years later and they are still calling my phone still emailing me still going to my business page trying to contact me at this point im not really sure what to do, but seems like they do it to everyone as I read the comments.

  

  Business Response

  Date: 10/30/2024

  We are reaching out this many years later because the bill remains outstanding. We have a two-step verification process where you spoke with a manager to confirm you knew what you were agreeing to. As stated to you over the years, we are happy to help with setting up a payment plan. The product was agreed to and produced, so we have to pursue this debt. 

  Thank you for your time.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted via phone by this business to purchase and advertising space on a poster. I purchased and paid for a spot on their winter poster. I was then asked if I would like to sign up for spots on 2 additional posters later in the year. At the time, our business was in a place to do this. However, we have been affected by flooding and going on now 2 closures for hurricanes in our area. I have spoken to 2 people in your accounts receivable department requesting to cancel our spring and fall of 2025 commitments. You have not yet printed these posters so there is no reason to not cancel. Sell the spot to someone else. Also, your accounts receivable rep ******** is bordering on harrassment. She has called my office no less than 3 times a day and emailed me multiple times a day. Please stop contacting me and cancel any future billing and services.

  

  Business Response

  Date: 10/14/2024

  It was explained to this customer that Samantha was trying to follow standard procedure as a response had not been put in place for this situation. We have voided the requested invoices for this customer.

  Thank you.

  Customer Answer

  Date: 10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22395492, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rachel Miniea