Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im expierincing a re according night mare. I think that Dennis ******* and other car dealers are giving out date and information. Violating fair collections I sent in a complaint on Dennis Dillon and north west to the ***. North west had added bills or was over charging my self while perticapating in an attack like high country Buick did to me in 2017. I need help investigating this .

  Business Response

  Date: 01/21/2025

  Mr. ****** was a *** lease customer who failed to make his lease payments as required by the lease contract. *** repossessed the vehicle. At all times, *** complied with the lease contract and Idaho law.  

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle from this company. I paid $543 a month for a 5 year lease. I have been paying every month since April, 2023. I have paid $4,887 total. I have the proper insurance. I have always communicated with them and if there was an issue with the payment I called quickly to resolve it. I was unaware of a toll bill being placed on the vehicle. The company never sent the information about the toll bill too me. I came out to my vehicle gone one day even though I was up to date on my payments. After I tried to discuss the issue with the company and explained I didn't receive the toll bills and that I could pay it that same day. They stopped making contact. The next time I heard back they said the loan was cancelled and I could not get the car out of being repossessed. The company has been shady about all of the issues I've had with them as well as rude and dismissive. I feel personally victimized as a woman, as well as when I mentioned having my domestic partner, also female, look into the bill the person on the phone laughed and was then cold and dismissive. As a company with this many unsatisfied customers who are reporting them, I wonder why the better buissness bureau has not dug deeper.

  Business Response

  Date: 01/29/2024

  Northwest Leasing (NWL) disagrees with this customer's representation of the facts. Before repossessing the vehicle, it contacted her at least three times about the unpaid toll bills, which were approximately $2,000. She did not respond to any of those requests to discuss the issue. Further, she states she did not know about the toll bills, yet, when she finally contacted NWL after it repossessed the vehicle, she told NWL that she had been discussing the toll bills with the *************************** of ************** (WSDOT) (or its servicer, she did not specify which).  The customer should have not incurred thousands of dollars of toll fees and should have responded to NWL's attempts to discuss the matter. Instead, the customer ignored NWL and WSDOT's toll laws. NWL is not obligated to, and should not be expected to, continue in a business relationship with vehicle lessees who encumber its vehicles with or otherwise obligate NWL for thousands of dollars of civil fines and penalties.