Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new MC# became active on Nov, 13th and ******* made a phone number change to my account the same day. She forgot to enter a digit in my phone number. It's been 12 days and they still have not corrected it and I am unable to register on DAT loadboard for loads because of it. She told me numerous times that she contacted ***** and it was being corrected, not true. Today Nov, 25th I spoke to a manager and he told me he was personally going to take care of it and promised to text me his contact info and follow up with me by the end of the day. He never did either!! I am more than aggravated at this point and this has cost me alot of money, not to mention the $900+ I paid them to handle all of this stuff. This is beyond unacceptable and I am demanding a refund for this total lack of professionalism!! Buyers Beware!! Find another Compliance company or do it yourself

  

  Business Response

  Date: 11/27/2024

  Dear *******,
  Thank you for your inquiry. After reviewing the situation, we regret to inform you that we are unable to process the refund request. We have ensured that all actions on our part were completed correctly and in a timely manner, and the services you requested were fully provided. Additionally, as per our policy, requests for refunds are only accepted within a 3-day window, and unfortunately, your request falls outside this timeframe.

  The issue with the phone number was caused by the *****, and we have diligently worked to have it corrected. According to the *****, the updated phone number should now reflect on both ends, and this change is expected to be fully reflected by today or Friday, November 30, 2024.
  

  We appreciate your understanding and cooperation in this matter.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22609952
  
  I am rejecting this response because:
  
  Sincerely,Its ****** and the number is still not corrected.  I also don't care what you say about it not being your companies fault. Yes, it is your fault and its been way too long that it hasn't been corrected. Your "manager" who called me yesterday also lied to me by promising me that he was going to get back to me by the end of the day to let me know what the status was. We are in 2024 and there's absolutely zero reason it should take 7 days to change 1 digit of a phone number. Your company is highly incompetent as far as I'm concerned and I wish i read all of the negative reviews before I ever hired you. I'm still demanding a refund of some sort. You've literally cost me thousands of dollars!
  
  ****** ***********

  Customer Answer

  Date: 12/06/2024

  After many phone calls,  myself,  to the ***** and finally getting a supervisor working on it, my phone number was corrected. *** didn't follow through with what they were supposed to be doing,  therefore I demanded a refund and they did finally send me a partial refund. I still would NOT recommend this company. 

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/23/2024 I requested services from this US services and paid the amount of $1,425 dollars for a dot number and they told me that they would give it to me within 24 hours. ********************************************************************************** to leave a message. They are not responsible in their work or in what they do. I do not recommend it, it seems fraudulent to me.

  

  Business Response

  Date: 10/28/2024

  Hi ****:

  I want to thank you for taking the time to let us know about your most recent services acquired.  I read through your notes, and in speaking with your agent, ******* as well as our admin team, I was able find out that we were in fact able to get your DOT number acquired for you on the same day.  I was also informed that ******* was able to get in contact with you via phone and said that you were able to confirm that everything was taken care of properly.  If any of this information is inaccurate, I invite you to reach back out to me directly at **************** to better take care of you.

   

  Thank you,

  ****

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st I paid $795 for their Lifetime Biennial Updating. This would cover them keeping track of my filings and requirements, and automatically update my information as need be, to keep me in full compliance with the laws and regulations. I provided them with all information asked. I initially had already obtained my DOT number. I just needed their assistance with adding two new vehicles and address update. However, I was sold on this deal and expected this company to keep their end on our contract. On august 28th I asked if both trucks had been added to our account. Response from agent via email. Yes they are, I got both ***** added to your account. Now it is October 1st and I am being told from a CHP officer that our trucks have not been added. I called US Compliance and apparently they added 3 additional drivers instead of adding the two vehicles. I was told today from agent that it will take 24hrs to fix their mistake. So now Im paying for this lifetime service and the initial service couldnt be completed. And I have been lied to, when I asked if the trucks were added. I would like to know the price on address change and adding the two vehicles (If it gets added). I do not trust that this company will be keeping my account compliant if I have to be checking their work after theyve confirmed.

  

  Business Response

  Date: 10/03/2024

  Hello Dakota:

  Thank you for bringing your concerns to our attention.  I would like to sincerely apologize for the errors that occurred to your account concerning the adding of drivers and vehicles.  I have conducted a thorough review of your account, spoken with your agent and consulted with my lead on my administrative team to understand what went wrong and the measures we are implementing to prevent similar issues in the future.  I completely empathize with your frustration; it is entirely understandable to feel doubtful of a company's ability to handle sensitive information correctly after an incident such as this.  
  
  I am pleased to inform you that I have confirmed with my administrative lead that the necessary correction have been made and everything is now properly set up. The individual initially responsible for your account is no longer with the company, and my lead has taken over your account to ensure that all aspects are double-verified moving forward.

  
  Once again, I apologize for the inconvenience this situation has caused. I am confident that we can proceed without any further issues. With your purchase of the Lifetime Biennial Update, all driver and vehicle updates will be included at no additional charge.
  

  I understand that rebuilding your trust will take time, but please know that we are committed to achieving that. Should you encounter any further issues or require assistance, I encourage you to reach out to me directly at *************************.

  
  Best regards,
  
  ****

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for services and did not get it. They only want to give credit in the amount $100 less than what I paid, $955. They were deceptive thru out the entire process of dealing with them. They did not provide me with information about their services that would have prevented the transaction. They specifically targeted me for their services immediately after filing my DOT number in *****. By calling me and telling me I needed their services when I truely didnt as provided by the Texas DOT. They denied several requests for refund however 2 weeks ago I was able to get they to give me a credit in recognition of services not received.

  

  Business Response

  Date: 07/30/2024

  Hello ****************:

  Thank you for your feedback.  We appreciate the opportunity to clarify your concerns.  At US Compliance Services, we are committed to delivering transparent and ethical service to our clients, adhering to all legal standards while assisting businesses with DOT compliance. We regret to learn of your dissatisfaction; however, our records indicate that the services you purchased in January 2021 were provided to best of our ability as your vehicle information was not provided to us and kept us from finalizing all required services on your account.  After multiple attempts over the course of a few months we were lead to issuing a credit for unfulfilled services as a courtesy.

  Upon further investigation of this complaint regarding your account, we reviewed your calls with our compliance agents when you called back in June of 2024 inquiring about re-establishing services regarding your account.  When our agent reviewed with you on the call what services we were able to complete, and services we could not complete, you stated on that particular call that you knew of the services being set up for yourself on the account, but you never followed up with us to get the ball rolling.  We also, at the time, as another courtesy, in one of our calls offered a credit to you in the full amount in which you paid to help offset the costs you will incur to get your business reinstated with the FMCSA. 

   Based upon the information in our records and in accordance with the Terms and Conditions that were reviewed with, and acknowledged by you, we are unable to process a refund due to a written cancellation request.

  We remain committed to helping you with your compliance needs and are still willing to honor a credit equal to your investment in 2021 if you choose to resume services with us. Please feel free to reach out for further discussion.

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22059385
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  i appreciate that they have acknowledged the fact that they did not serve. But I did not give written notice of cancellation!! And if they have such it was more likely forged without my knowledge and does not excuse refund. Any respectable business would issue a refund. Specifically a business that generates significant revenue should not be shy in issuing money. Thats why this company is suspicious in its conduct. As a transport business they should be professionally knowledgeable of the industry. Therefore should have generously informed me of several facts that would have more likely prevented the transaction. Like prerequisites of the purchase and the fact that major transport companies have owner operators with llc, transport under their company DOT number. therefore not requiring companies like US compliance. This company scams people whom are nieve to the business as their reviews show on ******* The company has defeated the purpose of an American company in which service is provided upon a transaction involving money. Im still within the statutes to pursue legal action in statute tolling. it seems that this company still believes it is entitled to money that is rightfully mine as they have acknowledged. This company is acting torturously in the sense of treating this transaction as if it where involving several thousands of dollars. Exhibiting a unwillingness to settle a small dispute is legally and ethically questionable. This company has targeted me by knowing I was in contact with Texas DOT for registration implicit of spying or stocking of some sense. This company is unreasonable.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my business back in July or August of 2023 and was not sure about *** process, FMCSA guided me on that and helped me get through but that was after I got caught by US compliance services, they charged me $ 645 for the *** that was free with FMCSA. I was registered as an agent and did not need this company as agent. They made me think that it was for them to help me get my *** and I only received UCR registration which is $38.10 and they charged me $645 for that? When you can get it UCR.GOV dor $38.10!!!! in conclusion what they do is totally wrong and take advantage that dont know how to start this whole process. At that time I have already applied for my *** with FMCSA and in process. Its horrible to charge this amount and you are barely start on this business obviously no money for it specially if its free and they wont say that because they need to get their business going to get that money and keep running but with lies all lies. SINCE I DID ALL THAT ON MY OWN, I NEED MY MONEY BACK.

  

  Business Response

  Date: 06/25/2024

  Hello ******:
  Thank you for taking the time to share your feedback. We take all reviews seriously and value the opportunity to address any concerns raised. We're sorry to hear that you feel our company is a legal scam, and we would like to take this opportunity to clarify any misunderstandings.

  
  At US Compliance Services, we pride ourselves on providing transparent and reliable services to our clients. We assure you that we operate within the bounds of the law and adhere to all legal and ethical standards. Our team is committed to ensuring compliance and helping businesses navigate the complex landscape of all DOT regulations.

  
  We understand that DOT compliance can be a challenging and sometimes confusing area, but we strive to simplify the process for our clients. Our goal is to assist companies in meeting their DOT compliance obligations efficiently and effectively, saving them time and resources.

  
  In reviewing your account, I do see where you started your company on August 30, 2024. The invoice we have for you states that we provided you with a Safety Reporting System and Driver Qualification file for $195 and your Texas Cab Card and Certificate for $450.00, both which equate to $645. In doing further research, we in fact, didn't do your UCR as that was done by you, which you stated. The services in which you agreed upon and signed our terms and conditions for were fulfilled as we worked with you through the entire process all the way through December 15th when we were able to get your Cab Card set up. Some of the delay in getting that particular service established were noted as delays in being able to reach you when we tried to call you and get more information.

  
  It appears we also reached out to you yesterday regarding the renewal for your account as time is getting close to your annual date, and you stated to our agent that you were not interested in doing a renewal with us. It appears this call may have been what triggered a response from you requesting your money back, but at this time, our services we provided for you were agreed upon by you and completed in their entirety, and within our company guidelines. Refunds may be requested up to three days from the beginning date of service. This account would not be eligible for a refund at this time.

  
  We would greatly appreciate the opportunity to discuss your concerns further and gain a better understanding of the specific issues you experienced. Please feel free to reach out to us directly at **************** so that we can address your concerns and work towards a satisfactory resolution. Thank you once again for bringing this matter to our attention. We value your feedback and are committed to continuous improvement to better serve our clients.
  

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Right After i submitted my DOT request, i ve got a call from USCS, the said that i require to pay $250 for "Safety reporting system and driver qualification", you forced me to pay it right now. After that i called to the ***** and ask them if its really required, they said NO, its not required. I called back to USCS and ask about refund, the guy said that someone from "Legal team" will call me back in 1 hour, but nobody called. I decided to call one more time, and the guy said that someone will reach out to me tomorrow, but nobody called. So i want to get a fully refund !!!

  

  Business Response

  Date: 05/21/2024

  Hello ****:

   
  Thank you for bringing your concerns to our attention. We apologize for the poor service you experienced and understand the frustration it can cause. We strive to provide excellent customer service, and we regret that we did not meet your expectations on this occasion.

  
  In researching this issue, we have found that your request for a refund was received on 5/14/2024 and was processed with our bank on 5/15/2024.  Refunds do take 7 to 10 business days to reach your account.  If you find that this refund doesn't make it to your account after 10 business days, please email us at **************** so we may investigate the issue further.  

  
  If you have any further feedback you would like to share regarding your experience, we value that as well as it assists us in improving our services and ensuring that all our customers receive the best experience possible. Your satisfaction is important to us, and we would like the opportunity to make it right.

  
  Thank you for bringing this to our attention, and we hope this resolves your issue.  

   

   

  
  

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been fighting to get a refund from this company since January 12th. They called me immediately after applying through fmcsa website for a *** number stating that I needed to complete my application with them so portrayed thatthey were affiliated with the federal motor carrier. They charged my credit card for $1884 most of that fee was going towards hut tax application which I've since done myself and it cost less than $5. I called them immediately on January 12th when realizing, through speaking with people actually working for the fmcsa that I should disregard any companies classifying themselves as "compliance" as they are third party soliciting. I spoke to a man named ****** at us compliance who flat out denied me a refund saying I missed the 3 day window to get a refund. I pleaded with him further and he told me he would take to the supervisors and get back to me with a day. I never got a call back. I continued calling over ave over leaving multiple messages and sending emails detailing why I wanted my money back, still no response to any of my calls or messages. They have not rendered any services to me certainly nothing worth $1884, they have zero customer service and this is a flat out scam. I should be asking for pain and suffering allocations because this has causing me great distress to the point that I debated abandoning my new business. They preyed upon my personal information and lied about their affiliations to falsely cohort people into giving them money. This is disgusting how they operate and ******* people with false associations and penalties.

  Customer Answer

  Date: 03/07/2024

  After being refused a refund when I called on January 12th I initiated a fraud complaint with my bank to attempt to get my money back since us compliance wasn't willing to refund the money.  After thirty days the bank had no response from us compliance so they ruled in my favor.  Then on March 1st they finally responded to the bank contesting the validity of this charge and my bank then reestablished the charge on my card.  However no response has ever been received on my end from them at all following my call for a refund on January 12th. Now my next step is going to be to contact my lawyer and begin a lawsuit against them for my refund since all other avenues have been exhausted to no avail.  I see numerous other complaints from this company by other people with the same issue so perhaps this will turn into a class action lawsuit against this vulture company. 

  

  Business Response

  Date: 03/12/2024

  Hi  ****************:

  
  Thank you for taking the time to share your feedback. We take all reviews seriously and value the opportunity to address any concerns raised. We're sorry to hear that you feel our company is a legal scam, and we would like to take this opportunity to clarify any misunderstandings. 
  At US Compliance Services, we pride ourselves on providing transparent and reliable services to our clients. We assure you that we operate within the bounds of the law and adhere to all legal and ethical standards. Our team is committed to ensuring compliance and helping businesses navigate the complex landscape of all DOT regulations. 
  We understand that DOT compliance can be a challenging and sometimes confusing area, but we strive to simplify the process for our clients. Our goal is to assist companies in meeting their DOT compliance obligations efficiently and effectively, saving them time and resources. 
  We would greatly appreciate the opportunity to discuss your concerns further and gain a better understanding of the specific issues you experienced.  It is my understanding that we are currently in the process of trying to come to a resolution for you. Please feel free to reach out to us directly at **************** if progress is not being made so that I can assist in addressing your concerns and work towards a satisfactory resolution. Thank you once again for bringing this matter to our attention. We value your feedback and are committed to continuous improvement to better serve our clients. 

  ****

  
  

  Customer Answer

  Date: 03/26/2024

  I did receive a call from us compliance services abs spoke to a women named ***** and she told me that they would issue my refund once I canceled the dispute with my bank.  I did so a couple weeks ago but still as of yesterday have not received my refund back. 

  Customer Answer

  Date: 04/18/2024

  I have received a full refund from this company around the first week of April, I began this battle against them the beginning of January so it took them a third of a year to finally correct this situation.  I would not recommend anyone use this company.  Terrible customer service, ridiculous fees and costs for documents that are obtainable on one's own for a fraction of the cost of not free.  Not worth a dollar. 

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many others on this website after reading their complaints. I have noticed that I myself fall into the same category of scam from this company. after registering this company reached out to me promising that they can get me registered and licensed for my trucking company. Once payment was received I was on a block list and had to call form other phone numbers in order to reach a live person. Each time I was redirected and unable to get clear answers on services and deadlines. I notified them that my information was incorrect that they had filed and i was told it would get corrected two weeks later i look on the *** website and the information is still wrong and still no authorization. I then asked about **** completion and other filing information and they sent me a email stating irs was down with a irs logo that was obviously fake due to the print of the picture that they forgot to erase at the top of the picture was not irs website. I then went on the *** website after the email was sent to me and there was no shutdown indicated. I have been given the run around and no services completed. I had to go on the website and complete services and update information myself after services were paid for that they were suppose to do. This company is a scam do not use them! I should be fully refunded because nothing was completed.

  

  Business Response

  Date: 01/29/2024

  Hi ***************************:

  
  Thank you for taking the time to share your feedback. We take all reviews seriously and value the opportunity to address any concerns raised. We're sorry to hear that you feel our company is a legal scam, and we would like to take this opportunity to clarify any misunderstandings. 

  
  At US Compliance Services, we pride ourselves on providing transparent and reliable services to our clients. We assure you that we operate within the bounds of the law and adhere to all legal and ethical standards. Our team is committed to ensuring compliance and helping businesses navigate the complex landscape of all DOT regulations. 

  
  We understand that DOT compliance can be a challenging and sometimes confusing area, but we strive to simplify the process for our clients. Our goal is to assist companies in meeting their DOT compliance obligations efficiently and effectively, saving them time and resources. 

  
  We would greatly appreciate the opportunity to discuss your concerns further and gain a better understanding of the specific issues you experienced. Please feel free to reach out to us directly at **************** so that we can address your concerns and work towards a satisfactory resolution. Thank you once again for bringing this matter to our attention. We value your feedback and are committed to continuous improvement to better serve our clients.
  

   

  ****

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all USCS contacted us immediately after we signed up for our *** number and the wording in their email alluded that their services were part of the ***** *** registration and we needed their services to complete the *** registration which costed $884. Then they charged another $165 to remove our freight forwarder (**) number and said they would complete the paperwork to add LLC to our name for free. When I followed up with the ***** about removing the ** number they said they never received anything from USCS so I completed it myself. Then when I questioned USCS and asked for a refund of our $165 and they said it was still being processed (which it was not because once again I verified it through *****) and they said the correction of the company name was part of the $165 (which it wasn't originally) and they would handle it. Another week has gone by and I once again followed up with the ***** and the paperwork to have our name corrected has not been filled, so I have started the process myself to have it corrected. Yet, USCS continues to deny my refund of $165 for the *** registration correction. I will be happy to forward all emails with USCS if needed

  

  Business Response

  Date: 09/14/2023

  Hello:

  We conducted research regarding this complaint and I wanted to share with you where we are currently at regarding this account.  

  The change of carrier/removal of the **(purchased 8/9/23) and adding "***"(done for free as courtesy) were submitted on 8/16/23 per the notes. We had been requesting the articles for adding "***" from the client with no response. One of our agents pulled them off the Secretary of State website on 8/16/23. This is the same day that we submitted our paperwork to remove the ** and to add the ***..
  
  The client submitted paperwork on their own the same day without the paperwork to add the *** and without the articles. 
  We chatted with the ***** and confirmed that paperwork for both were received the same day.
  
  The ***** processed their paperwork which did not reflect adding the ***, as ours did.
  
  Our Office Manager, ******, explained this to the client and was waiting for the client to confirm that he wanted us to resubmit our paperwork to add the ***.
  He did not confirm this for ******, but we did submit the paperwork 9/13/23 again and asked them to expedite it for us so the *** should be added soon.

  Again, the services for the ***, which is the only service waiting to be completed is a service that is free of charge and is being processed at the moment.  We also checked with the ***** and confirmed that they only received our paperwork currently that we resubmitted to add the "***" to the *** name as it should be.

   

  Thank you,

   

  ****

• Initial Complaint

  Date:09/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 9-12-23 I had just applied for a ***** # and i revived a call from them saying they need to file the rest of the paperwork for me. I was gullible in believing them and then found out later that they are frauds. they do not file anything they just take your money!

  

  Business Response

  Date: 09/14/2023

  Hello:

  We apologize if you have heard that we are a fraudulent company.  While I would like to assure you we are not and that we are a licensed third party compliance agency, we completely understand and respect your decision.  

  We have gone ahead and applied a refund back to the card number we have on file that is associated with your account.  Refunds can take **** business days.  

   

  Thank you,

   

  ****