ComplaintsforHorizon Credit Union

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good afternoon my name is ***********************. I am hoping you can help me out with a Title Issue I've been exhausted in trying to have sent to me from Horizon Credit Union in *****, *****, to my new place of residence in ****. I had my **** title sent to ***** in 2018. I took out a small loan with Icon Credit Union. They were awesome until Horizon took over. I started having major loan payment issue. keep in mind they all were taken out of my checking account. over a span of 4 mths they issued wrong paymt amounts to each of my 3 taken over loans. added **** in premium insurance after i already had insured with icon and proven. To top it off i owed around 585 dollars. i was so frustrated i didnt even make my last 3 payments monthyly. a lady gave me a total to bring to 0. sure enough 1 week later i owed 84 more. i tried paying that 3 diff times at 100 online I have receipts to prove it.. now its been over a year, they still have a lien on my title . they wont send me my paid off title to my **** lexus rx vin#***************** What do I need to do to receive the Title so I can get plates on my car in ****? Name: *************************** Address:5877 ***************. ************************************ Last document in ***** I can find is attached. Title # *********

  Business response

  03/06/2023

  *************,

  With the payoff received, the title has been released to the address that we have on file for you. Please call us at ************ with any further questions.

   

  Thank you,

  *************************

  SVP Marketing and Facilities

  Horizon Credit Union

• Initial Complaint

  02/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had gotten a bank account with ********** on 12/29/22 and pretty much immediately, I started having issues with them and they failed to tell me pertinent information. This resulted in several issues and me missing work because of it. One of the issues was that my direct deposit didnt go through because they gave me the checking account number which was one digit off this caused several issues: I couldnt pay rent or my rent on time, I couldnt do bill pay or send money and I still cant which is over 2 and a half months later. I tried calling the bank assistant manager and she didnt answer. I left her a voicemail and she still hasnt responded. But I tried sending an email and she still hasnt gotten back to me. That was about a month ago that I tried contacting her several times..Another issue is that if I got a couple checks and I want to deposit it, I have to do that within business hours. If I could t get there within business hours, I would have to use the *** which when I did that, it took five days before I got that money accessible to me only because I left work early to talk to them in person. Ive had my utility bill company already tell me that if I dont pay on time next time that theyre going to shut it off. My car insurance went up because of this. And no one is taking accountability or even apologizing for this issue.Now I have to look for another bank because I still cant do bill pay. Which means I have to miss more work to get another Bing account and then close down this account. This is such a hassle.

  Business response

  02/24/2023

  To Whom It May **************** spoke with **** about her complaint which is about ********** CU not Horizon. **** said she is not a Horizon member and she thought she put it on **********'s site. So this shouldn't be against Horizon and hopefully this gets cleared up for her and **********.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Middle of January, 2022, we decided to change the auto insurance. We submitted the new policy 4 times to Horizon Credit Union, Insurance Tracking in **********, *****. The Credit keep sending us warnings and we keep sending copies by mail and fax, The new insurance company send one by mail as well as fax. They never responded that the policy had the wrong vin number. So we decided to call the Credit and finally they said the vin number is wrong. So they charged the loan $2,609. So when we called them, they told us to correct the vin number. Finally, when all the information was corrected, the Credit Union refunded us only $1,930 and they charge us the difference of $679 so the loan went up. They should refund us the full amount and so they have to refund the remaining $679. We send them copies in January, then in February, then March. After sending the policy why did the Credit Union not mention discrepancy of the Vin Number. They only mentioned it when we finally gave them a call. Even the threatening letters send to us, they never mentioned the vin number is wrong. If we did not call them and clarify the issue, we won't know the real issue. We would like a refund of the $679.00. This is not out fault. The Bank should have mentioned at the beginning what the issue was. We have to call them.....why??????

  Business response

  05/13/2022

  Dear ***************************,

  I am sorry for this experience. I will have a manager call you today about this situation. 

  Sincerely,

  *************************

  SVP Marketing

• Initial Complaint

  04/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have had a recreational vehicle loan with Horizon Credit Union since 2020. During this time, I have been diligent about making all payments on time, and have even paid extra on payments. Earlier this year (Jan/Feb) there must've been a glitch in their system, as I received a notice that my **** did not autopay as it usually does. I spent my afternoon trying to get ahold of Horizon, trying to pay on their website, etc. There were many barriers in trying to do this, and I kept getting bounced around between different representatives just trying to pay a ****. They also kept having me login to all kinds of different areas on their website (which was confusing). They are not user friendly at all. I paid my **** at the beginning of February, and they told me I was good to go. Later that month, I found a **** on my credit report from Horizon that the **** had been paid 30 days late. I was very upset, as I have impeccable credit, and have never had anything reported on it. I want this decision reversed, as the bank did not give me proper notice, nor the proper tools to be able to pay my **** in a timely manner. My account number with ********************** is *** (I think. it's not available on their website after you login. Another terrible feature).

  Business response

  04/04/2022

  *******,

  Sorry to hear about the troubles that you had to go through to get a payment made. That is not how we want to have our member's experience to be. I have requested that a manager reach out to you to help us make our process better. Thank you for your cooperation and help as we this process.

  Sincerely,

  *************************

  SVP Marketing and Facilities

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩