ComplaintsforAlbertsons

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A Nordstrom gift card in the amount of $80 was gifted to me on 11/03/23 by my co-workers. It was bought in Albertsons store *********************************************** ************** Rx: ******************** ******************************************. On April 20, 2024, I finally decided to use the card but I found out it was empty after adding applying the card number to my cart. After calling Nordstrom customer service, they confirmed the balance on the card is $0.00. They said that their records show that the gift card was used two times in November 2023. The card was never scratched until April when I tried to use it so the number was never revealed. This means that Albertsons store sold a compromised gift card, just days after loading, the amount was fraudulently used/amount stolen. I reported this in a call and provided proof of receipt and card to Albertsons. I was assigned ticket #****** but there is no resolution to date. I am also being ignored and not taken seriously. The fact is, consumers should be protected, Nordstrom had records of the fraudulent use. I live in **, definitely in the area where the gift card was bought but they showed an out of state charges that emptied the card. I am asking for ********** to restore the amount in my card as a resolution since they sold the compromised gift card. ********* also explained that ********** will be the one to resolve it because the gift card was sold at their store.

  Business response

  07/24/2024

  Greetings ***********************:
  
  Thank you for contacting us regarding the issue you experienced with your gift card. We sincerely apologize for any inconvenience this may have caused you. 
  
  We have heard back from our team, and they will contact you directly with more information regarding your refund at the number you have provided here if they have not already done so. You can also contact them directly at ************ prompt 4, between 6 AM and 6 PM, Monday - Sunday. Give the agent who takes the call your ticket number, and they will be able to assist you further. 
  
  We appreciate your patience while we worked through this with our teams. If you have any other questions or contact, please don't hesitate to reply. 
  
  Thank you, 
  
  ******************** 
  Customer Support Team
  ********

• Initial Complaint

  07/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered 6/1/24. Said theyd be late. (7:00 pm expected) cancelled, the acknowledge at 8:00pm. They delivered anyway 10:15 pm. It was 107 degrees, sat on my porch til 7:00 am, food ruined. They agreed on 7/2/24 to a refund, never recieved, just excuses

  Business response

  07/20/2024

  Greetings ***********************:
  
  We are very sorry to hear that your order was incredibly late and just left on your porch after you had canceled, and we sincerely apologize for any inconvenience this has caused you. 
  
  We reviewed your account and the order in question and see a refund of $60.71 processed on 7/15/2024. Refunds typically take 5-7 business days, so if you have not already seen this back in your account, please give it until the end of the day on Tuesday, the 23rd. If you do not see it by then, please let us know. 
  
  In the meantime, if there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************.
  
  Thank you, 
  
  ******************** 
  Customer Support Team
  ********

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 17, 2023, I purchased a $200 ***** Gift Card from Safeway for my son's Christmas present. When he tried to redeem the GC, it was missing some letters. After sending ***** a copy of my receipt from Safeway for the purchase, ***** informed my son the GC had been cancelled by the Seller (Safeway). I have been working with Albertsons/Safeway since May to resolve this issue (NUMEROUS phone calls and e-mails-hours of my time!) At the beginning of June, I was issued and received a check from Albertsons for $200 and cashed it with my credit union. The check was returned to my bank stating it was "Altered/Fictitious". I telephoned Gift Card Services and informed them of my problem. As usual, a Supervisor would need to get back to me. I have NEVER heard from a Supervisor. Nobody from Albertsons/Safeway has returned my calls.

  Business response

  07/23/2024

  Greetings Cherie R********:
  
  We appreciate you taking the time to share your concerns with us, and we sincerely apologize for any inconvenience this has caused you. 
  
  We have conducted a thorough investigation and found that the check was processed twice, resulting in two different batch numbers. As a result, we will need to refer you back to the bank for further assistance, as the check you received is valid.
  
  If you have any other questions or concerns, please don't hesitate to reply or call our Gift Card Support directly at 877-723-3929. We are available from 6 AM - 6 PM MST, Monday - Sunday. 
  
  Thank you, 
  
  Jennifer M
  Customer Support Team
  12082578

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Albertsons owes me a refund for rotten groceries they provided me in my pickup order I placed (Order #********) on June 8, 2024. I picked it up on June 9, 2024. They messed up the payment by canceling the original payment and trying to rerun it to include additions to the order instead of just changing the amount. I did not have enough on my PayPal Credit to pay for the order twice. Cancelations take days to go back on the payment method.***** at the ***********, *****, Albertsons said after the payment was put through, after the cancelation happened, that he could refund my money for the soy milk and avocados that were rotten in my order. I have pictures to verify the milk expired a week before I placed the order and that the avocados were black inside.When they did resubmit the payment, it was for more than my order was. I called the 800 number and filed a complaint with PayPay Credit. They gave me a $5 credit and a promise to refund me the $11.48 they owe me for the unusable groceries they gave me. I received the $5 credit. I did not receive the refund of $11.48. The reference number for that call is ********. PayPal refunded me the $4.25 too much that they charged me. They still owe me $6.48.I called the store again a couple of days ago and talked to ***** again, who said he would get me the refund. He did not. I've tried to call the 800 number multiple times without answer.Today I called the *********** store again and spoke to *************(?). She said she'd have the store manager, ****, call me. He has not. While she was trying to figure things out and I was on hold without the phone actually being put on hold, an employee said, "She waited all this f****** time?" I responded, "No, she did not," and then I was immediately put on hold and *************(?) doesn't know who it was who said that and asked me to not use that language in front of her employees. Is she kidding?! It was her employee who said that out loud about me where I could hear it.

  Customer response

  07/11/2024

  The store manager, ****, did finally give me a gift card to cover what they owe me plus some today, so I think I'm good now. Thank you so much for your help.

   

  *******************;
  **************
  www.wantzuponafaraway.com

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Wednesday, July 3rd I ordered groceries with my daughters summer EBT card as well as paid for some paper towels and toilet paper. I waited while the order said it was delayed. Then when I noticed the driver had reached the complex where we are I tried to call him multiple times to no avail because he was not by my apartment door. There are multiple 155s in the complex but i very clearly put E155 on my order. He never delivered my groceries but did message me back and forth in Chinese and very broken English. I kept telling him exactly where to go and that I only speak English. I contacted Albertsons and they said they would refund me the entire order. And that I would get a $5 credit for the $5 off coupon I used. I never got the refund so I contacted customer service again. They said the refund request was denied and I was only refunded 5$ worth of credit to my account. I basically wiped out my daughters summer ebt card to stock up on groceries and waters etc. they said it was denied because the photo says 155 when I clearly said theres multiple 155s and he wasnt at the right building. I feel taken advantage of as someone down on my luck without a car. Then I was told I would receive a call back in 2 hours from a supervisor. Nothing but lies. Attached are the messages between the driver and I.

  Business response

  07/07/2024

  Greetings ***********************************:
  
  We are deeply sorry to hear about the poor experience you had while using our ************************* and we sincerely apologize for any inconvenience this may have caused you. 
  
  We have submitted a refund of $95.31 back to your original payment method. Please allow 3-5 business days for your refund to be processed. If you haven't received the funds by the end of the 5th business day, we encourage you to contact your financial institution. 
  
  If there is anything else we can help you with, please don't hesitate to reply here or call our *********************** at ************. We are available Monday - Sunday from 6 AM to 10 PM MST. 
  
  Thank you,
  
  ******************** 
  ***********************
  ********

  Customer response

  07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the promptness with your response. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  07/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/10/24, I had purchased a $50 Sephora Gift Card from *********** Store #****. I gifted it to my daughter, who tried to use it at a local Sephora on 6/8 and was told that it had a $0 balance on it. We reached out to ******* on 6/8 to find out if it was an error in the system, and was told that the gift card had already been redeemed. I called Albertsons on 6/9 and told them that the gift card had been tampered with and the funds were stolen by criminals. We were told by the store manager on duty that this "happens a lot", SO WHY ARE YOU SELLING THEM? Ridiculous to say the least (and makes me think that this is an inside job). We asked what they were doing to prevent this and they said they lock "some" gift cards up, SO WHY NOT ALL?Then they forwarded us to ***************** who gave us Ticket #****** on 6/17. Weeks had passed with no response, so I called again on 7/2 and no one answered, so I called again on 7/3. They said nothing has been resolved, so they escalated it to a "level 2", and now said that we need to contact Sephora and provide that we had already talked to them. We had already done this, so I'm not sure why this is being asked of us again. At this point they're just running us in circles with no solution or reimbursement. I am demanding answers and accountability NOW.

  Business response

  07/12/2024

  To whom this may concern, 
  
  We appreciate the opportunity to address the customers' concerns.
  
  The customers' Ticket: ****** is resolved and the customer was emailed the resolution on 7/9/24 that the refund was denied due to the gift card already being redeemed, with no visible signs of tampering.
  
  Thank you.
  
  Aryssa
  Customer Support Team
  Case 11878336

  Customer response

  07/16/2024

   
  Complaint: 21943065
  
  I am rejecting this response because:  they are simply saying the gift card I purchased from them is treated like cash and there is nothing they can do for me that someone else used the gift card.  They did not show the research they did to find the guilty party who stole the funds from the gift card.  Why should I be the person that loses out when I simply purchasing from this store and loaded money onto this gift card that they are selling in their store?

  
  Sincerely,
  
  *************************

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 30, 2024, I was trying to complete a transaction at the register for my grandchildrens ***, ***********************, manager on duty who refused to give me his last name, was obviously flustered because the *** was holding up the line, and he had to come out of his office to do his job due to a new employee not knowing how to complete ***, He said ***********************.. I asked him what that meant then he gave me a look like you people on ***, I explained that this is government subsidy for my grandchildren.. I can pay cash but this is their voucher.. so stop acting like people on *** are second class citizens when the line might be held up. If this man treats everyone on *** like he treated me.. what a disgrace.. I have been a life long shopper at Albertons off ******* and Sale, over ***** years and I am very set back behind the behavior of this Manager who is supposed to be a leader where others follow in his footsteps..Please call me to let me know what will be done about this

  Business response

  07/08/2024

  To whom this may concern:
  
  We appreciate you taking the time to reach out.
  
  After Speaking with ************************* on 7/6/2024 at 11:15 am, our Store Director,*********************************, was able to talk through the issue with her. She said she did not like the service supervisor *****'s attitude from the time he walked up to help the cashier, *****, with her transaction. She did state that ******************* (Grocery Manager) resolved the issue that evening while she was at the store, and she was very happy with the service he gave.
  
  Mrs. Washington still shops here and has since been back 3 times. She just wanted us to know that she felt like ****** facial expressions and attitude was aimed at the fact that she had WIC. Our Store Director apologized to her and stated that she would again follow up with ***** to make sure we treat all customers with courtesy, dignity and respect. 
  
  Thank you for your time,
  
  Aryssa
  Customer Support Center
  Case ID: ********

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a $100 Gift Card in store. The card was invalid. I set up a claim ticket with Albertsons, ticket number ****** on April 17, 2024. I recieved a phone call ***** on May 22nd stating that the credit was 'sent off' on May 9th. He clearly state it would take 7 - 10 business day. I have never recieved this credit!! I have called several time to the number provided and always get hung up on !!I have the voice mail that states I will be getting a refund and also the email informing me of the credit. TO THIS DAY I HAVE RECIEVED NOTHING FROM ALBERSTONS. I am demanding the money they promised almost THREE months ago!Every time I call they either hang up on me, transfer me and then disconnect me.IT HAS BEEN ALMOST THREE MONTHS, I WANT MY CREDIT!!!!!!!!!!

  Business response

  07/08/2024

  Greetings *********************:
  
  Thank you for contacting us with your concerns regarding your expected refund for a gift card you purchased.
  
  After investigating this further, our team confirmed that the refund of $100 was processed on 5/10. 
  
  To assist you in locating this refund, we have a tracer - *********************** - that you can share with your bank. They can use this to confirm the deposit into your account in May.
  
  We hope this helps. If you require further assistance, please do not hesitate to contact us again.
  
  Thank you,
  
  Sincerely,
  
  ******************
  Customer Support Team
  ********

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  This problem has happened more than half a dozen times this year that I've noticed. Maybe more. I click on the desired sale items on the App and when I go up to the cashier to check out the sales don't show up and I'm not charged the sale price. This is VERY FRUSTRATING because the cashier has to pull out her calculator and try to figure out the difference. It's time consuming. It makes customers in line mad. Some cashiers don't figure it out accurately. It's FRAUD! I got disgusted and called the 800 number only to be transferred to another country where English was not their first language and I was told the problem was because an old account was in the system associated with my account and that was the cause. They deleted the old accounts and gave me a $18 credit. I was told it would be available next time I checked out. IT WAS NOT! Neither was the pricing problem fixed. Today, June 14 at 16:00 - Twice this week neither did the credit or the correct sale prices come up at the check out. I called the 800 number AGAIN. **** on the phone more than 45 minutes and nothing was resolved. THIS IS FRAUD. How many people check out, don't pay attention, think they're getting sale prices only to be cheated? This has to stop.

  Business response

  06/20/2024

  Greetings *******************:
  
  Thank you for taking the time to share your concerns with us, and we are very sorry for any inconvenience this may have caused you. 
  
  We created Ticket INC11127823 for this issue. Our IT Team has come back to let us know they were able to confirm that your account and points are synced on our system. It was also verified that there are no missing points accumulation on the account, and all transactions have been processed.
  
  If you have any other questions or if there is anything else we can help you with, please reply here or call our *********************** at ************. We are available Monday - Sunday from 6 AM - 6 PM. 
  
  Thank you, 
  
  Aryssa
  Customer Support Team 
  ********

  Customer response

  06/20/2024

   
  Complaint: 21854271
  
  I am rejecting this response because:

  Each person I talk to gives me a contradictory response.  I don't think they're even reading my issues.  1)  I was promised an $18 credit.  I did not receive it.  A previous *********** employee confirmed that it was not applied in the last few times I visited *********** and made purchases.  2)  This email does not resolve the issue that their APP is not working correctly.  They fraudulently say sale prices will be applied at check out, yet their Reps at the 800 number outside the country have now said sales prices might not be applied until 15  minutes to 24 hours after clicking on the sale items on the app.  The result is customers are NOT getting sale pricing.  They go home and have been charged wrong.  *********** store manager advised me *********** is aware of the problem but they are not doing anything to solve this.  Customers have to see the Store Manager if they notice they've been incorrectly charged or sales not deducted at check out.  

  So this is a personal issue and it's an APP issue.  I want my $18 credit.  In fact, considering the time and frustration concerning this matter, and the problem being on-going for months, the proper customer service offer might be to offer a larger credit for my time and problems.  I've contacted the local newspaper the Daily Courier and I've been posting about these problems on ******** and my next step is to talk about the problems to warn people on my podcast.  Customers need to know they're being cheated when the App fails and *********** is not fixing the App -- and that's per the ***** Creek Pkwy store manager!  
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5/31/2024. Three weeks ago I renewed my insulin online. I have had continual problems getting this prescription renewed. Finally, after meeting with them personally I found someone who actually initiated the process. I needed the physician to issue a new prescription. That happened and when I still had not heard anything and my online account still showed no progress I visited them again. I was denied my prescription as they said that my part D insurance had rejected it and it had to be filed und part B of ********* I called my part D insurer and was told it was covered and they attempted three times to call. Twice either no one picked up and once they were put on hold and disconnected. So I went back again and was told it had to be filed under Med B. I told them the insurance company disagreed. They said corporate office said otherwise and was left with no one to talk to or any other way of resolving the problem. I said they were incompetent and the pharmacist said "so are you". No one cares, they are unreachable and refuse to resolve the issue.

  Business response

  06/08/2024

  Hello *********************,
  
  We are sorry to hear that there was an issue filling your prescription, and we sincerely apologize for any inconvenience this has caused you. We have shared your concerns with our team, and they informed us that they were able to resolve the issue and that you were able to pick up your prescription.
  
  If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************, Monday - Sunday from 6 AM - 10 PM MST. 
  
  Thank you, 
  
  ******************** 
  Customer Support Team
  ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩