Complaints

This profile includes complaints for Carrs Quality Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Carrs Quality Centers

  PO Box 20 Boise, ID 83726

• 

  Carrs Quality Centers

  1650 W Northern Lights Blvd Anchorage, AK 99517-3340

• 

  Carrs Quality Centers

  3101 Penland Pkwy Anchorage, AK 99508-1928

• 

  Carrs Quality Centers

  7731 E Northern Lights Blvd Anchorage, AK 99504-3572

• 

  Carrs Quality Centers

  1501 Huffman Rd Anchorage, AK 99515-3596

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Weekly Ad for week of 1/29/25 2/4/25 for ****** Safeway Store# **** had ************** on sale for $5.99 each Limit 4. I clipped the coupon and bought 2 pizzas on Friday 1/31/25. I went back to the store on 2/4/25 and picked up 2 more pizzas since the signs said limit 4. They rang up at the regular price of $8.49 each. I took my receipt to the Front End Manager who told me that when the sign says Limit 4 you have to buy all 4 at one time to get the sale price. No where in the ad or on the sign in the store does it say Limit to One Time Purchase it just says Limit 4.

• Initial Complaint

  Date:10/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carrs Repeated prevention buying sale items on floor and on application Carrs has deleted my account and app. I cant buy any food on sale unless I complete about 10 different tasks i.e. register new profile, verify name, verify phone, complete captcha screens I want to know why! My dinner for tonight was deleted. Who the f did this?!?! My points everything. I am furious. Who is responsible for deleting my dinner as Im sitting in my chair at 5:30 am?! I want their name and I want them verbally counseled if not disciplined. No one has right to remove my dinner and ability to buy food! This is a fundamental social right. This is outrageous and Im furious!!! I retain the right to contact the ************************** as well. The sale price on the shelf is frequently different which leads to re-shopping at the checkout because the price is wrong. Two weeks ago strawberries were $5.99 but only organic was available on the floor for $6.99. I didnt buy them! I want the employee responsible for this counseled and disciplined. Please restore my account, tonights dinner items, and my points - within the hour so I can plan my dinner! I know d a! You cant do that fool! Thanks for destroying my day idiot! The employees name.

  Business Response

  Date: 10/13/2024

  Greetings ******* *****:
  
  Thank you for sharing your concerns regarding the availability of sale items at your local Carrs and the status of your loyalty account. 
  
  We have shared your comments with our Store Director for review and improvement. If you want to discuss this further, let us know, and we will arrange a follow-up with our team.
  
  We have also checked your loyalty account and found two active accounts. Depending on how you log in, this may be why you are not seeing your points or saved items. One account has the email you provided here but a different phone number, and the second account has the phone number you provided here but no email. Please log into your account with your email address and password, as that is the account you are active on. If you are still having difficulty, uninstall the app, reinstall it, and try again. Or, if possible, see if you can log in on a computer. 
  
  If you are still experiencing difficulties, please send us a screenshot of the error messages or what you see when you try to log in. This will help us assist you better.
  
  Thank you, 
  
  ******** *.
  Customer Support Team
  ********

  Customer Answer

  Date: 10/23/2024

  It will never be acceptable for a customer to have to resolve a software problem to buy food or receive a sale price!!!! Much the same as its an unreasonable requirement for a customer to have to write a letter (to the BBB) to buy food. The software problem is a Carrs created obstacle completely unrelated to food!!! Worse its fraught with problems as weve encountered here. And in some cases humanly exclusionary which is morally and ethically questionable. The app creates a problem almost every time I check out! Its ruined the food shopping experience which is perfectly counterproductive!

   

  This singular complaint is resolved at this point, but it will come up again because of the inherent flaws repeatedly set up by Carrs app and post practics. I will contact the BBB again when this happens and escalate this repeat, almost routine problem, to the ************************.

   

  Are you able to delete the account Im NOT signed into so theres no more confusion? Is appreciate it. 

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive an email every Friday showing the "Friday Frenzy" specials for Carrs stores on that particular Friday. The example attached was sent and received by me on 9/13/24. At the bottom right of this e-flyer there is an advertisement for $6 Budweiser, ****** or ****** beer in 16 oz/ 6-pack quantities. When attempting to buy this product (********* in that size/quantity) the price showed as $12.99, and this was with the $3 Carrs rewards discount. The normal price without a Carrs card is $15.99. I talked to the clerk who knew nothing about the advertised price. I then spoke to a manager and showed the emailed advertisement to her. The only explanation was that the ad that I received was perhaps intended for a different location. They would not honor the advertised price. The ad clearly shows the dates and states "Carrs" in a number of locations. Carrs grocery stores are only located in ******, so it seems unlikely that the ad was intended for another location. Also, the email specifically lists my name and my Carrs account is tied only to Anchorage. Note, the printed weekly Carrs advertisement that shows "Friday Frenzy" specials does not show this beer special but it does show all the other specials and the prices are the same. I believe this is a blatant example of a *************** scam.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about the Carrs/Safeway Store on ***************** in *********. I have shopped there for 2 years. I like the Deli, the produce, the layout and its always clean inside. Recently this store got rid of all the small push shopping carts and only have huge ones that I do not need and are hard to push. I am a Senior Citizen and those big carts are awkward and heavy. I asked an employee about this and he said the small ones all broke down and so they got rid of them! I am not the only senior or small person that uses these carts! The other Carrs stores have them. ********************* has hundreds. The problem is this store! There is no manager to talk to. I have never seen a store manager in there in 2 years. All the other stores have managers that I speak with. No one is at **************** ever to help me with this issue! Something is wrong with this store and it is not up to standards that I am used to and expect.

  Business Response

  Date: 04/17/2024

  Hello *************************:
  
  We appreciate you taking the time to share your compliments and concerns with us.
  
  Please know our District Manager has reviewed this and let us know what, unfortunately, all of the small carts have been stolen. However, he did go ahead and order 50 additional carts for the store. Please keep in mind that it will take a couple of months for them to arrive from the manufacturer. 
  
  If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************.
  
  Thank you,
  
  Aryssa
  ***********************
  Case ID: ********

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 24, approx 9am Multiple employees approached me as I stood with my cart in an aisle, having a phone conversation, with a backpack in my cart. I was accused of theft, of vagrancy, and of disturbing the peace. I was banned from the store after I voluntarily left without my purchases, having done nothing save ask why I was being approached repeatedly.

  Business Response

  Date: 09/03/2023

  Greetings *******************************:
  
  We are concerned about your experience. Please let us know the store location where you were shopping so our team can investigate the incident internally.
  
  Thank you,
  
  *************;
  Customer Support Center 
  Case ID: ********

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online to be picked up on April 30 2023. Within an hour I reached out to online management to cancel order no other form of combination would cancel order. I was sent a message my refund on canceled order would be refunded to my account in 5-7 days.However 5-7 business days later nothing. I touched base with a human only to reuse it was s AI. I demanded a human and finally was actually allowed to speak to finance NO THEY SENT A VOICEMAIL DID NOT CALL SENT A MESSAGE SAYING ANOTHER 10 days!Its 24 days later I canceled this order it was never filled and my ***** is still being held hostage. Whats wrong with this picture. I am not rich so ***** is a lot to me. Still nothing Email I received day this happened April 30thGreetings:Thank you so much for contacting us. I hope all is well with you and your family. I appreciate you for bringing this to our attention and letting us know about your request to cancel the recent order. Your comment is important to us as you can be sure that it's receiving our fullest attention.To assist you on this, I have processed a refund and cancel request of $***** for the order ********. Please be advised that the refund may take 5-7 business days to reflect on the card. Refund receipt will be sent direct to your email.Thank you for your patience and understanding. I hope you know how much we appreciate your business, and hope you'll continue shopping with us. Feel free to write back if there is anything else that you would need.Thank you for shopping with us at Carrsqc and have a great rest of your day!Jefferson Customer Support Team ******** I dont have the recent messages but I still have not been refunded.

  Business Response

  Date: 05/29/2023

  Greetings *********************: 
  
  Please accept our sincere apologies that the store failed to process your refund as requested. We have processed the refund for you today, 05/29/2023 in the amount of $73.33. We have also sent you a copy of a refund receipt via email for your records. You should see the refund in three to five business days. Please check your credit card statement for the refund. When checking your credit card statement, please take into consideration your statement cycle cut date and allow for extra time if required.
  
  We truly appreciate your patience in this matter and have notified our Online Shopping Director, so this issue is not repeated. If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call ** at **************.
  
  Thank you for shopping with **. 
  ***
  Customer Support Center 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On5/7/22 at 5:40 pm. while inside the Carrs-Aurora premise utilizing a shopping cart, the shopping cart unexpected and abruptly locked. This unexpected lock cause injury to my left-area leg chin resulting in injury and trauma. A customer/vendor report of incident was submitted. *************************** Claims Manager had several excuses 1) I paid for items in pharmacy and they are designed to lock, Note: Pharmacy not aware of lock; 2) I bypassed the check out line3) Cart lock notices are posted on the cart Note: there are no notices on the cart. 4) notices are posted throughout the store, Note: there are no notices indicating cart will stop inside premise; 5) the malfunctioned cart was put back for other customers to have injury. i feel this is an unacceptable and needs to reviewed.

  Business Response

  Date: 08/23/2022

  Geetings Wisteria *******: 

   

  Your message regarding the shopping cart at your local store is concerning to us. We ask that you please return to the store and fill out an incident form for this issue you experienced. Please respond letting us know if you have any questions or concerns, or feel free to contact our support team at **************. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

  Customer Answer

  Date: 09/22/2022

  On 6/7/22 I was injured inside the   CARRS Aurora Village store
  Due to a shopping cart I was utilizing abruptly stopped injuring my left chin area. My injury was reviewed by medical personnel/ doctor visit. 
  
  I completed a Incident report which included my name, address, date how the incident occurred. (copy available).  
  
  I was contacted by a representative of CARRS , (***************************, who stated various reasons of the shopping cart abruptly stopping include 
  
  1) I paid for item in Pharmacy (with a pharmacy item and non-pharmacy item so the cart is designed to lock up, Note Pharmacy is not aware of this process,
  2) Cart notices are posted on the cart; //////Note; they were no notices on, inside or near the shopping carts indicating the carts.  ((photos are available)
  3) Notices are posted throughout the store stating the cart(s) lock up;/////No notices through the store; 
  4) I bypassed the checkout line because I went to Pharmacy 
  
  Additionally, the malfunctional cart was put back with other carts, so  other customers to use and/or for the cart to malfunction again (Photo available).
  
  ****************** adamantly stated that that this why the incident occurred.  I strongly disagree with the outcome offer of $25.00 gift certificate and the misinformation/untrue statements.    Additionally, an apology in writing stating the above reasons told to  me were untrue , (compensation for injury und trauma.   
  It has come to my attention (since my injury/trauma) that signs are NOW bolted inside the carts that the cart may stop abruptly.   Thankflly, this may save customers from injuries and CARRS from future issues
  
  
  Respectfully submitted
  
  Wo
  

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were to receive cases 6 packs of Dr ****** We prepaid as in the past. Our order was never given to us even after numerous calls and personal trips to the store in *********. We have ordered like this before; this time we have been told twice to be patient when someone actually answered the phone and was a manager. This is not okay to take over $556 and not give us the items we prepaid that were on sale.

  Business Response

  Date: 08/08/2022

  Greetings *****************************: 

  
  
  We are responding to a message sent regarding grocery items that were not received. 

  We are sorry that you were not able to receive the items you had ordered. However, we were unable to locate any online orders placed through our website/app with the information you provided. We did see the photo provided, and the confirmation number listed is not an order number used by our system. We would like to inquire if you used a third party service for your order, such as Instacart, Shipt, or Doordash. Please respond with more information regarding your order, or feel free to reach out to our Home Shopping Customer Support team at ************** if you have any other questions or concerns in the meantime. 

   

  Thank you for reaching out to us.

  Tim 

  Customer Support Center 

  Customer Answer

  Date: 08/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. I spoke to the manager to order this and not thru any site 

  I was told to be patient by the manager and a call would be received   No call received. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-14-2022 I purchased a $100.00 Green *** ********** card.From Safeway on 395 ********* **.The card was somehow fraudulent according to green dot customer service.Which there customer service *****. And then talking to safeway customer service manager. They told me sorry nothing they can do.I feel ripped off by safeway.I gave them $100.00 cash,and they gave me a worthless debit ***** card.

  Business Response

  Date: 06/06/2022

  Greetings ***** Homes: 

   

  We are responding to a message sent regarding a **** gift card you recently purchased with us.

  Our sincerest apologies that you were not able to use or return your gift card after purchasing it. Unfortunately, we are unable to assist you here via the Better Business Bureau to get this resolved. However, we ask that you please contact our Gift Card Support team at **************, directory option 4. Our team will be better able to assist you in getting this taken care of. Please let us know if you have any other questions or concerns in the meantime. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center

  Customer Answer

  Date: 06/12/2022

   
  Complaint: 17289358
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Homes

  Customer Answer

  Date: 06/14/2022

  Green *** will not refund my $100.00