ComplaintsforCarrs Quality Centers
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This complaint is about the Carrs/Safeway Store on ***************** in *********. I have shopped there for 2 years. I like the Deli, the produce, the layout and its always clean inside. Recently this store got rid of all the small push shopping carts and only have huge ones that I do not need and are hard to push. I am a Senior Citizen and those big carts are awkward and heavy. I asked an employee about this and he said the small ones all broke down and so they got rid of them! I am not the only senior or small person that uses these carts! The other Carrs stores have them. ********************* has hundreds. The problem is this store! There is no manager to talk to. I have never seen a store manager in there in 2 years. All the other stores have managers that I speak with. No one is at **************** ever to help me with this issue! Something is wrong with this store and it is not up to standards that I am used to and expect.Business response
04/17/2024
Hello *************************:
We appreciate you taking the time to share your compliments and concerns with us.
Please know our District Manager has reviewed this and let us know what, unfortunately, all of the small carts have been stolen. However, he did go ahead and order 50 additional carts for the store. Please keep in mind that it will take a couple of months for them to arrive from the manufacturer.
If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************.
Thank you,
Aryssa
***********************
Case ID: ********Customer response
04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Aug 24, approx 9am Multiple employees approached me as I stood with my cart in an aisle, having a phone conversation, with a backpack in my cart. I was accused of theft, of vagrancy, and of disturbing the peace. I was banned from the store after I voluntarily left without my purchases, having done nothing save ask why I was being approached repeatedly.Business response
09/03/2023
Greetings *******************************:
We are concerned about your experience. Please let us know the store location where you were shopping so our team can investigate the incident internally.
Thank you,
*************;
Customer Support Center
Case ID: ********Initial Complaint
05/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I made a purchase online to be picked up on April 30 2023. Within an hour I reached out to online management to cancel order no other form of combination would cancel order. I was sent a message my refund on canceled order would be refunded to my account in 5-7 days.However 5-7 business days later nothing. I touched base with a human only to reuse it was s AI. I demanded a human and finally was actually allowed to speak to finance NO THEY SENT A VOICEMAIL DID NOT CALL SENT A MESSAGE SAYING ANOTHER 10 days!Its 24 days later I canceled this order it was never filled and my ***** is still being held hostage. Whats wrong with this picture. I am not rich so ***** is a lot to me. Still nothing Email I received day this happened April 30thGreetings:Thank you so much for contacting us. I hope all is well with you and your family. I appreciate you for bringing this to our attention and letting us know about your request to cancel the recent order. Your comment is important to us as you can be sure that it's receiving our fullest attention.To assist you on this, I have processed a refund and cancel request of $***** for the order ********. Please be advised that the refund may take 5-7 business days to reflect on the card. Refund receipt will be sent direct to your email.Thank you for your patience and understanding. I hope you know how much we appreciate your business, and hope you'll continue shopping with us. Feel free to write back if there is anything else that you would need.Thank you for shopping with us at Carrsqc and have a great rest of your day!Jefferson Customer Support Team ******** I dont have the recent messages but I still have not been refunded.Business response
05/29/2023
Greetings *********************:
Please accept our sincere apologies that the store failed to process your refund as requested. We have processed the refund for you today, 05/29/2023 in the amount of $73.33. We have also sent you a copy of a refund receipt via email for your records. You should see the refund in three to five business days. Please check your credit card statement for the refund. When checking your credit card statement, please take into consideration your statement cycle cut date and allow for extra time if required.
We truly appreciate your patience in this matter and have notified our Online Shopping Director, so this issue is not repeated. If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call ** at **************.
Thank you for shopping with **.
***
Customer Support CenterInitial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On5/7/22 at 5:40 pm. while inside the Carrs-Aurora premise utilizing a shopping cart, the shopping cart unexpected and abruptly locked. This unexpected lock cause injury to my left-area leg chin resulting in injury and trauma. A customer/vendor report of incident was submitted. *************************** Claims Manager had several excuses 1) I paid for items in pharmacy and they are designed to lock, Note: Pharmacy not aware of lock; 2) I bypassed the check out line3) Cart lock notices are posted on the cart Note: there are no notices on the cart. 4) notices are posted throughout the store, Note: there are no notices indicating cart will stop inside premise; 5) the malfunctioned cart was put back for other customers to have injury. i feel this is an unacceptable and needs to reviewed.Business response
08/23/2022
Geetings Wisteria *******:
Your message regarding the shopping cart at your local store is concerning to us. We ask that you please return to the store and fill out an incident form for this issue you experienced. Please respond letting us know if you have any questions or concerns, or feel free to contact our support team at **************.
Thank you for shopping with us.
***
Customer Support Center
Customer response
09/22/2022
On 6/7/22 I was injured inside the CARRS Aurora Village store
Due to a shopping cart I was utilizing abruptly stopped injuring my left chin area. My injury was reviewed by medical personnel/ doctor visit.
I completed a Incident report which included my name, address, date how the incident occurred. (copy available).
I was contacted by a representative of CARRS , (***************************, who stated various reasons of the shopping cart abruptly stopping include
1) I paid for item in Pharmacy (with a pharmacy item and non-pharmacy item so the cart is designed to lock up, Note Pharmacy is not aware of this process,
2) Cart notices are posted on the cart; //////Note; they were no notices on, inside or near the shopping carts indicating the carts. ((photos are available)
3) Notices are posted throughout the store stating the cart(s) lock up;/////No notices through the store;
4) I bypassed the checkout line because I went to Pharmacy
Additionally, the malfunctional cart was put back with other carts, so other customers to use and/or for the cart to malfunction again (Photo available).
****************** adamantly stated that that this why the incident occurred. I strongly disagree with the outcome offer of $25.00 gift certificate and the misinformation/untrue statements. Additionally, an apology in writing stating the above reasons told to me were untrue , (compensation for injury und trauma.
It has come to my attention (since my injury/trauma) that signs are NOW bolted inside the carts that the cart may stop abruptly. Thankflly, this may save customers from injuries and CARRS from future issues
Respectfully submitted
WoInitial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We were to receive cases 6 packs of Dr ****** We prepaid as in the past. Our order was never given to us even after numerous calls and personal trips to the store in *********. We have ordered like this before; this time we have been told twice to be patient when someone actually answered the phone and was a manager. This is not okay to take over $556 and not give us the items we prepaid that were on sale.Business response
08/08/2022
Greetings *****************************:
We are responding to a message sent regarding grocery items that were not received.We are sorry that you were not able to receive the items you had ordered. However, we were unable to locate any online orders placed through our website/app with the information you provided. We did see the photo provided, and the confirmation number listed is not an order number used by our system. We would like to inquire if you used a third party service for your order, such as Instacart, Shipt, or Doordash. Please respond with more information regarding your order, or feel free to reach out to our Home Shopping Customer Support team at ************** if you have any other questions or concerns in the meantime.
Thank you for reaching out to us.
Tim
Customer Support Center
Customer response
08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. I spoke to the manager to order this and not thru any siteI was told to be patient by the manager and a call would be received No call received.
Sincerely,
*****************************Initial Complaint
06/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 5-14-2022 I purchased a $100.00 Green *** ********** card.From Safeway on 395 ********* **.The card was somehow fraudulent according to green dot customer service.Which there customer service *****. And then talking to safeway customer service manager. They told me sorry nothing they can do.I feel ripped off by safeway.I gave them $100.00 cash,and they gave me a worthless debit ***** card.Business response
06/06/2022
Greetings ***** Homes:
We are responding to a message sent regarding a **** gift card you recently purchased with us.
Our sincerest apologies that you were not able to use or return your gift card after purchasing it. Unfortunately, we are unable to assist you here via the Better Business Bureau to get this resolved. However, we ask that you please contact our Gift Card Support team at **************, directory option 4. Our team will be better able to assist you in getting this taken care of. Please let us know if you have any other questions or concerns in the meantime.
Thank you for shopping with us.
***
Customer Support Center
Customer response
06/12/2022
Complaint: 17289358
I am rejecting this response because:
Sincerely,
***** HomesCustomer response
06/14/2022
Green *** will not refund my $100.00
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.