ComplaintsforSafeway

• Initial Complaint

  05/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the ********* inside safeway store **** on ***************** in ********** to reload the cards that I had collected today. However, one of the cards from ****** was not approved but I was charged $5 for it. The ********* worker ***** doesnt know how to do the refund, so I went to the customer service desk. The clerk ******* was being suspicious about the whole situation because on the reload receipt it does not show the card number. The front end manager lady was okay with giving me the $5 refund since it was not approved. But the clerk ******* told her she should not refund me until she go back their with my card and check again with the worker ***** to make sure that the card has 0 balance on it. I told him that I checked with the worker ***** twice already but he would not listen . He insisted her on going and check again. Of course it didnt have any balance because it says on the receipt the reload was not approved for that card. Now Im here with the card all scratched up from them swiping the card million times on the machine. I also dont appreciate his tone and false accusations against me.

  Business response

  05/27/2022

  Greetings ***************************: 

   

  We are responding to an issue regarding a recent transaction reloading your ********* cards.

  We apologize for the difficulty you had in re-loading your cards, and that you did not receive your refund for the $5.00 charged for your ** card. Please know that we have reported these issues onto our store's Management Team to ensure that issues like these are not occurring. Please respond letting us know if you would like to be personally contacted by the store's Management Team regarding this interaction. 

  Unfortunately, we are not able to provide the amount requested as a refund; we ask that you please return to the store customer service desk with your receipt at your nearest convenience to receive your refund. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center

  Customer response

  05/31/2022

   
  Complaint: 17239939
  
  I am rejecting this response because:

  No help provided

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 11, 2022 I stopped tp purchase gasoline at the Safeway store. The advertised price on two signs was $4.359. In ******, motorists do not pump their own gas, so I did not see the price on the pump. I was actually charged $4.569. When I asked the attendant why I was charged $0.21 per gallon more than the advertised price, he replied, "Yeah, they need to change the sign."

  Business response

  05/18/2022

  Greetings *************************: 

   

  We are responding to a message sent regarding a fuel purchase made at a Safeway fuel station on 05/11/2022.

  We apologize that the fuel pricing was listed incorrectly during your visit to our fuel station, ending in the charge made for the fuel incorrect. Thank you for reaching out to us and advising us of this issue. Please know that we have reported your experience to our Management Team to ensure issues like these do not continue to occur. Unfortunately, we are unable to provide a refund or credit for the incorrect charge; we ask that you please return to the same fuel station with your receipt to have a refund processed for the difference. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center

  Customer response

  05/18/2022

   
  Complaint: 17210163
  
  I am rejecting this response because:Sincerely,
  
  *************************

  Customer response

  05/24/2022

  The Safeway response directs me to travel 140 miles round trip to collect a refund on my transaction. This is untenable.  The resolution that I am requesting os fro Safeway to issue me a refund check by US mail.  The information needed to calculate the refund is in my original compliant. 

  Thank you,

  *********************

  Business response

  05/31/2022

  Greetings *********************: 

   

  Thank you for your response. 

  Unfortunately, we are not able to process a refund for you via our Customer Support team, and we are unable to mail a check as requested. We are happy to refund you, but we ask that you please return to the same fuel station to be refunded. We apologize for any inconvenience in receiving a refund from the fuel station. 

  If you have any questions or concerns in the meantime, please feel free to contact our Customer Support team at **************. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center

  Customer response

  06/10/2022

  Good afternoon

  This message is to request that BBB reopen complaint #********.  The May 31, 2022  response from Safeway (see email chain that follows) seems to have ignored my prior communication in which I noted that the originally offered refund solution requires me to drive 140 miles.  In other words, the second response is the same response as the first.  Despite my communicating that the original response is unreasonable and not acceptable, it was nonetheless offered again.  

   

  As an alternative to Safeway issuing me a refund check for its unfair business transaction, I am amenable to a $100 store credit voucher which would cover the cost of my driving 140 miles as Safeway has suggested in its proposed resolution.

   

  Thank you,

  *** Ruddell           

  Business response

  06/13/2022

  Greetings *********************: 

   

  Thank you for your reply. 

  Unfortunately, we are not able to provide the means of compensation you are requesting. We are unable to send you a check or provide a credit/voucher for the amounts requested. We completely understand your frustration and do not mean to cause any further inconvenience. However, the only way we can provide you a refund is by returning to the fuel station in question with a copy of your receipt. Once again, we would like to apologize for the inconvenience this has caused. Please know that we have reported this issue onto our Management Team to ensure that issues of this kind do not continue to occur. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center 

  Customer response

  06/15/2022

   
  Complaint: 17210163
  
  I am rejecting this response because:

  The response is unreasonable. Safeway's response is for me to drive 140 miles at my cost when a tiny check, an envelope and a first class postage stamp would suffice. 

  Safeway has in its possession clear documentation that Safeway overcharged me and has evidence that it also overcharged every other customer who did business at **********************'s location that date.  I do not accept that a business such as Safeway is incapable of providing remuneration for its unfair business practice.  The issue is whether there is a will, because there is always a way. It seems apparent that the resolution specialist is not empowered to resolve this issue and that it is time to escalate the issue to the next level.  In the meantime, Safeway's intransigence is turning me, and everyone I tell this story to, into a "never again do business with Safeway" ex-customer.  That doesn't strike me as a healthy thing to do for business.  
  

  I request that the resolution specialist escalate the issue to his or her manager.  Thank you.       

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Complaint is that Safeway does a lot of advertising in with mail flyers and store specials. I took advantage of buying a 72 capsule box of Safeway ********************* (K cups) . Their brand coffees are Okay at best but I trusted what was printed on the box *********************** %100 Guaranteed or your money back" I have 5 adults in my house that drink coffee , thus the box quantity of 72. We go through quite a few capsules in a day.I bought the box on 5/8 and tried it for a few days. It was not to our satisfaction and I tried to return it it on 5/15. We probably drank half the box. The problem arose in that the night store manager said it is not returnable as we drank too many. He said "One each or 5 would have qualified" for a return. The box did not have qualifications for return only the guarantee as stated. When I objected to his interpretation of the quarantee he either called security or security came over to tell me to leave. I had to ask if I could continue shopping and he gave me permission. I am a senior and have been shopping in that store for over 45 years with never a problem. He is young and new there and acts as it is his store and he will determine how much of a product can be consumed in order to get a refund if you are not satisfied.Another incident I when I responded to a Safeway mail flyer that said "Get a $25 store coupon when you transfer you prescriptions to our store" Well, I transferred my prescriptions over and tried to get my coupon and was told that it says in the fine, fine print that it does not apply to anyone who has ********* Like who doesn't have *********** If that is not " Bait and switch" what is. I transferred my prescriptions back to ********** Safeway seems to be full of tricks and conditions and defensive employees. Even the fresh fruit and vegetable stock man did not know what tangerines or sunflower seeds were. He wanted me to show him a picture. Are things that bad in the labor market.

  Business response

  05/17/2022

  Greetings *********************************: 

   

  We are responding to a message you sent regarding an experience you had in store.

  We apologize that the store manager you spoke with did not assist you in refunding the * *rganics K-cups that you purchased and were not satisfied with. We would like to report your feedback to our proper teams. Can you please provide the store location you had visited, as well as the manager's name, if available? Please also let us know if you would like to be contacted by our Management Team regarding this interaction.

  Furthermore, we are happy to credit you for the coffee you found unsatisfactory. Unfortunately, we were not able to locate a record of the product purchased on 05/08 on your account with us. However, we will need to confirm the purchase of the product to assist you. Can you please respond providing a photo of the receipt from this transaction? 

  We would also like to address your concerns regarding the offer for a $25.00 coupon for prescription transfers. We do completely understand your frustration in this offer not being available for ******** recipients. However, we are not allowed legally by nature of ******** to provide a coupon or credit in this way. We have shared your concerns with our teams regarding the availability of this offer, and we apologize for any confusion. 

  We are sorry that you have not found the service of our associates satisfactory, and we have documented the interaction provided with the associate in the produce department who was not able to assist you. We hope to rectify this issue to ensure that these kinds of misunderstandings do not occur. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center

  Customer response

  05/18/2022

   
  Complaint: 17206190
  
  I am rejecting this response because: T have reported in detail all pertinent information concerning the distressful incident to your on line ************* complaint format.  It included the store location and individuals involved.  I find your request for details to be  redundant to insincere. Thus I do not believe that you will actually make any improvements.   I base my sentiments on the fact that I found the Pharmacy $25 transfer coupon/offer and it does state the exceptions to the offer due to Medicare.

    However, the exceptions are in Mouse print or  super fine print that needs a magnifying glass to read.  The ************************ states that the fine print conditions must be readable without assistance.  The print is about a 4 pt. font with light blue print  on white background.  I also saw the same offer on ******** dated 2/26/20 but without any disclaimer or fine print all.  I believe that is proof positive that you didn't change then nor do you intend to change now other than apologize when you are discovered.  Meanwhile you will have brought in more customers false offers.
  

  I was informed by your District manager that the store personnel will be fully informed of your offers and policies but i do not believe that for a moment as there are Union issues and manpower shortages that effectively tie your hands.   My printer could not copy the fine print and I will show my receipt when I return to the store for my refund on your Satisfaction quaranteed or your money back.    This store #*** is located across  the street from a retirement home . No doudt they have been duped too.  As a customer for ******* years I am deeply disappointed.
  

  Therefore,  I reject your explanation. 
  
  Sincerely,
  
  *********************************

  Customer response

  05/20/2022

  The Safeway store involved is located at*  ********************************************************. 94941*  Store #***.  Main phone number # ************* Pharmacy RX  # ************    The name of the store manager for the incident is named ***** * no last name given.  I was told he is a senior union worker who was in a night shift  acting manager position.

  The pharmacist's name is *****.  No last name given.Tell us why here...

  I have received call backs from Grace * one of the  two regular managers. No last name given.  Apologies only.

  ****** District manager* no last name given* Apologies only

  ******** * Customer Support Center   * no last name given  * Cantact ID # ******** Apologies only

  ********************* * District Pharmacy *  DPM ****** Division*  Cell # ************* Apologies and explanation that no Midicare recipient is eligible for any store coupon.

    

  Note* no one mentioned or explained why no one knew the exclusions fully or why restrictions/exclusions where not readable/visible without a magnifying glass.   Called HQ. and a lady said that you could use coupons and store credit.  She said it all depended on your ******** Part B or D* something like that.  She said she has taken advantage of that.
  

   

   

  Business response

  05/27/2022

  Greetings *********************************, 

   

  Thank you for providing the store location and name of the manager you had spoken with. Please know that we have documented your concerns and shared them with our Management Team so that this interaction can be addressed with the manager accordingly. Thank you for reaching out to us and sharing this interaction with us. Once again, we apologize for any inconvenience caused. 

   

  Furthermore, as previously mentioned, we are not legally allowed to provide the $25.00 off discount for transferred prescriptions among ******** recipients. We apologize for any inconvenience about this offer. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center

  Customer response

  05/27/2022

   
  Complaint: 17206190
  
  I am rejecting this response because: There was  two aspects to my complaint. One was on the night shift acting manager not understanding or complying with your Safeway " Satisfaction quaranteed or your money back" on your own Safeway brand coffee product. Coupled with Security being called or interjecting to have me removed and later to follow me in the produce section to make sure I was not stealing your produce or you produce worker who could not understand what a Tangerine , or sun flower seed seeds were unless I showed him a picture.  All of that was in aspect One (1) of my complaint.   I was given a $100 store gift card for that horrible experience by what I consider young ***** untrained personnel. I consider that aspect of the complaint resolved as I was assured that these people would be trained on their job responsibilities  and customer care.
  

  The Second (2) aspect, "Not Resolved/rejected", of my complaint was on what I consider "Bait and Switch" offers from you Pharmacy Department/s.  As you stated the $25  ($75 total) offer to transfer was invalid or illegal if you have Medicare.  Okay, except you have the disclaimer in a remote section of the offer (flyer/coupon)  and camouflaged in shades of light blue.  The disclaimer is unreadable without a magnifying glass as the font is a 3 or 4 point font.  The ************************** ***) requires a 5 point font and black print on a white background .  I believe the advertisement department wanted to get elderly seniors to go through the trouble of transferring  their prescriptions with the objective for them to shop at the store to make a profit and a belief that the senior will not transfer back to their old pharmacy once their request for the store money gift card offer is rejected.  I think that is Elder Abuse, Sneaky , and just plain morally wrong.  I have reported it to the *** and TV investigative stations as Safeway is ( I believe } acting in a predatory fashion and should be stopped. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 8 2022, I made a purchase of items totaling $54.37. Safeway was running a special discount coupon of $10.00 off a purchase greater than $50.00. There were some exclusions. If I exclude my bottle/can deposit of $2.40 paid, that still leaves a balance of $51.97, well above the $50 necessary to achieve the $10 savings. The cash register in question showed my total with the $10.00 credit. However, I had also cashed in on some bottle return money through the Bottle Return program. I gave the cashier my voucher and she scanned it in. The company then took away the $10 credit and only applied the voucher money from the bottle return, stating that my balance was now below $50 since I cashed in my voucher. However, the bottle return money is cash back on money that I already paid this establishment for deposits. This was my money, not a store credit given out of the kindness of their hearts. Safeway is penalizing customers who do the right thing and return bottles to their stores. I am wholly disgusted by my experience with them. They should have at least offered $10,00 in store credit if they would not honor the $10 off a $50 purchase. Instead, I received a lecture about how bottle return money was a store credit.

  Business response

  05/10/2022

  Greetings ***********************: 

   

  We are responding to a message sent regarding your recent purchase on 05/08/2022.

  We apologize for any confusion regarding your $10.00 off a purchase of $50.00+ coupon as well as the bottle return deposit on your recent purchase. We have reviewed your transaction on our end, and the receipt shows that both the coupon and the bottle deposit were discounted on your purchase successfully, bringing your total to $42.49. We hope this clears up your concern. As these amounts were successfully discounted, we are unable to provide a credit as requested. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center

  Customer response

  05/20/2022

  Safeway misrepresented what they did.  They did not give me the $10 credit.  They applied $11.98 in bottle return credit and withheld the $10 off $50 purchase credit.

  Business response

  05/27/2022

  Greetings James ******, 

   

  Thank you for your response. We apologize for any confusion regarding the bottle deposit and the additional $10.00 off a purchase of $50.00+ 4U digital offer on your recent purchase. As mentioned, our records show that both the bottle deposit and the additional $10.00 off were successfully discounted on your purchase on 05/08/2022. Unfortunately, we are unable to further assist with your request. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a. 5.00 bag of broccoli, it had a very bad chemical smell that stank,an made me nosiaded.

  Business response

  05/09/2022

  Greetings *************************: 

   

  We are responding to a message regarding broccoli you had recently purchased.

  We are so sorry that the broccoli you received was not of good and usable quality. We are happy to look into this for you and get this issue reported onto the proper teams on our end. We will need a bit more information to proceed. Can you please respond providing the date your purchase was made, as well as the store location? Please attach a photo of your receipt if you have it available. Please feel free to reach out to our Customer Support team at ************** if you have any questions or concerns in the meantime. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center

• Initial Complaint

  05/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They replaced my items with item 3 times the amount and I never authorized this. I asked them to come back and pick this items up and they refused

  Business response

  05/05/2022

  Greetings *************************:

   

  We are responding to a message regarding your recent grocery delivery order fulfilled on 05/01/2022. 

  We apologize that you were not satisfied with the substitutions provided on your order. Unfortunately, due to concerns with COVID-19, our delivery drivers are not able to accept returns at this time. Please know that per your contact with our Customer Support team on 05/01, the store that fulfilled your order will be refunding all substituted items as a one time courtesy. Please allow 5-7 business days for the refund to reach your debit/credit card. 

  Please know that items were substituted on your order because the option 'Same brand, different size' was accepted as a substitution option when your order was placed. This can be changed during the checkout process before your order is placed. Our shoppers do not personally contact customers for substitution selections; their decisions are based on the substitution preferences selected during checkout. We apologize for any confusion. Please respond or feel free to contact our Customer Support Team if you have any other questions or concerns. 

  Thank you for shopping with us. 

  ***

  Customer Support Center

• Initial Complaint

  05/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Paid for delivery service through Safeway. Beginning 4/23 app would not allow delivery order to go through. Now 4/27, I have called customer service 10 times. I have followed the advice: uninstall reinstall, use different device, use computer, empty cart, log out and log back in. I continue to not be able to place order for a service I am paying for. I was told that there is no other contact information, no one higher up to contact. I was told it is a computer glitch on their end. I asked for a rebate or some other compensation for the service not working. I was told that they dont do that and "even Amazon experiences computer glitches". I would like to be able to use the service I am paying for and a partial refund for the service not being available.

  Business response

  05/05/2022

  Greetings *****************************: 

   

  We are responding to a message you have sent regarding an issue you had placing an order through our mobile app.

  We apologize that you have been having trouble placing an order through our mobile app. We would like to advise that per your recent contact with our Customer Support team, we have escalated this issue to be looked into by our IT department. Unfortunately, we are unable to provide a date that this will be resolved. However, please know that once a resolution has been established, or if we have any updates, we will call you at your listed phone number to let you know. If we are unable to reach you, we will leave you a voicemail letting you know our reason for calling, as well as a number to contact us should you need to. 

  Unfortunately, we are not able to provide a refund or credit for the inconvenience this check out issue has caused. We are very sorry for the trouble you've had in placing your order. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center

• Initial Complaint

  04/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for FreshPass in December 2021, paying for one year of deliveries in advance. I am disabled and rely on Safeway for my groceries. Safeway has consistently failed to get my orders correct. They always omit items and fail to give me the opportunity to substitute other items. They canceled my FreshPass yesterday after I complained, and they refuse to issue a refund for the 8 months of deliveries I paid for in December.

  Business response

  04/25/2022

  Greetings ***************************: 

   

  We are responding to a message regarding your Fresh Pass subscription.

  We are sorry for the issues you have experienced with our grocery delivery service. We understand your frustration with out of stock items, especially when appropriate substitutions are not available. Please know that we have documented and forwarded your concerns onto our grocery delivery Management Team. 

  Furthermore, we would like to advise that per your recent contact with us, your Fresh Pass subscription was cancelled and a refund in the amount of $99.00 was refunded was processed on 04/22/2022. Please allow 5-7 business days for the refund to reach your debit/credit card. Once again, we apologize for any difficulty you experienced with our grocery delivery service or Fresh Pass subscription. Please let us know if you have any further questions or concerns, or feel free to contact our support team at **************. 

   

  Thank you for shopping with us. 

  ***

  Customer Support Center

• Initial Complaint

  04/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Safeway has repeatedly profited from my purchases and deliveries of groceries out of necessity having relied on advertising that, post-delivery, I discovered to have been misleading (false?) as well as on a pattern of unethical business practices (my words) on their part to which they refer to as experiences that "must be frustrating" and for which they offer only a $5 credit toward my next purchase. I have brought my concerns to their attention at least 5 times and have acquiesced to purchasing from them again because of not-so-sincere apologies accompanied by guarantees of, "this won't happen again." Today was the final straw, so I will focus on today's purchase - and delivery of - groceries for which my debit card has been charged $114.15. Their online site lists products from which to choose and ostensibly indicates bene each whether they are respectively "out of stock." I understand that sometimes items go out of stock after making a purchase; that happens. However, after my delivery arrived absent the items listed on the receipt as "out of stock" (and had not been marked as such at the time I had ordered them) I found the status unchanged. So, in addition to my usual disappointment of having looked forward to receiving an item that never arrived, this time I had purchased several items that I cannot use now because I had purchased them to accompany the "out of stock" items.The other issue has to do with the "opportunity" the customer has to write instructions to the delivery driver. I am disabled, so I rely on the instructions being followed which, of course, I assume will be given to the driver, but you said today, "lots of times the instructions don't make it to the drivers, but that's not our responsibility because Dash does the deliveries." Safeway, had you disclosed this fact, I would not have bothered to specify instructions because I would not have submitted the order. HAD I NOT SUBMITTED THE ****** YOU WOULD NOT HAVE MADE A PROFIT OFF OF IT.

  Business response

  04/18/2022

  Greetings *******************************: 

   

  Please accept our apologies for the unavailable items on your recent orders. 

  All the grocery delivery orders are picked from the store shelves along with in-store shoppers, which means that it is difficult to keep the database up to date. Unfortunately, it is possible that items that are available for orders at the time of transmission may not necessarily be on the shelf at the time of picking. There is a substitution feature at checkout that you can choose options for personal shoppers when they find an item unavailable.

  Furthermore, the notes intended for the delivery driver are available to our third-party delivery drivers, not solely our store drivers. We apologize that your instructions were not heeded accordingly. We have reported this issue onto our store team for review, to make sure that our third party delivery drivers are taking the proper steps to deliver orders carefully. 

  Lastly, we will not be able to fulfill your request for $500.00 as compensation for these issues. Unfortunately, as the previously mentioned out of stock items were not charged and were removed from the order, we are unable to provide compensation for the items. Please accept our apologies that we cannot accommodate your request, but please know that we take feedback seriously, and that we have reported your comments to our Management Team to ensure that we are providing the best quality service and to ensure that issues like these do not continue. We appreciate you taking the time to write to us and share your experience ordering grocery delivery. 

  We can assure you that we are doing everything possible to provide an excellent grocery delivery service, and we are confident that in the future your orders will reflect that commitment.

   

  Thank you for shopping with us.

  ***

  Customer Support Center

  Customer response

  04/18/2022

   
  Complaint: 17055794
  
  I am rejecting this response because: First, as I said in my complaint, I was explicitly told by Safeway delivery personnel that the instructions for the drivers often are not made available to the 3rd party drivers.  So, my point remains that had I not been misled by omission (i.e., by non-disclosure of this fact before placing the order), I would not have placed the order because of the extreme stress caused by the doorbell or by a knock on the door and my inability to get up and go to the door unless I move extremely slowly in pain.  Since I would not have placed the order but for having been given the misrepresented opportunity to get instructions to the person who would actually be delivering the groceries, I should be fully refunded for the entire order.  Second, as I also said in my complaint, I am aware that in-stock numbers can change after the order had been submitted, but if I had ordered other items dependent on the "in-stock" orders identified at the time of the order AND still not listed as "out-of-stock" post-delivery, I should be given a refund for the items I would not have otherwise ordered.  Third, as I also stated in my complaint, I have contacted **************** several times about this issue and have been guaranteed that the matter would be expedited and that I was to feel assured that I would not have to be inconvenienced, stressed and frustrated as a result of continuing to rely to my detriment on Safeway's guarantees simply because management would be informed.  Fourth, each employee I have talked with about these matters has agreed whole-heartedly that it must be very frustrating for this pattern to continue by saying that they understand my "frustration."  Well, I appreciate their understanding my "frustration," but it does nothing to mitigate my feelings that have developed far beyond frustration, especially in light of Safeway's response that is totally void of any expressed empathy or acceptance of responsibility on their part for their unfairness and callous exploitation of the extent to which they know I am dependent on their service and continue to be since in reliance on their assurances that they will do all they can to address my concerns, ***** Springs Eternal."  Finally, I am not surprised that they are unwilling to compensate me for the difficulties I have experienced because of their unfair business practices, but I am appalled that they have not offered to at least refund the money I have spent to my detriment because of having relied on their good faith or deliver the goods that they had represented would be delivered and, again to my detriment, were not.  I still request $500.00 in total.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I live in West ******* went to the ****** Safeway as a paying customer they had six signs staying paying customers can use the bathroom yet the covers were mean cold undecisive same bathroom they don't have any or they have five sunglasses bathrooms say customers they're paying for things to use them so I don't know based on what they're decision making going against what five times they have posted up and send somebody else really is poor customer service and people can get you know problems holding pee or pooping I'm just saying and as a paying customer I was treated Waverly Way poorly and so I think these guys just need to learn more about customer service, and need to learn if they have something posted on a sign they have to follow what they post on their signs or take the signs down

  Business response

  04/17/2022

  Hello ***********,

  Customer service is always an essential and we would like the chance to make things right! However, we are going to need a bit more information for this to go through and get a resolution in the works.
  
  We have two location in the ****** area, one on *************** and the other on 2725 *********************. Which one did this occur at if we may ask? Also, we would like to have the Store Director reach out to you for a personal follow up. Do you have a particular phone number or email address you would prefer to be reached out by? Let us know and we will get that set up as well.
  
  
  Thank you for being patient with us,
  
  
  
  ******
  Customer Support Center
  Contact ID ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩