Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehicle towed to the dealership. They contacted me the next day with the diagnosis of the problem. I had them fix the issues they stated were wrong. Cost was 3300. When repairs were made. I went to pick up my vehicle. The vehicle did the same thing it did when I had to have it towed. They then told me I would have to pay 2050 more to fix the real problem. They misdiagnosed the problem from the start. They did not offer any discount or help with what they already had done that was not the problem at all. I feel like they were just trying to get as much money from me as possible because Im a single female. They fixed nothing!!!!

  

  Business Response

  Date: 03/27/2025

  Dennis Dillon GMC appreciates the opportunity to respond to this complaint and clarify the situation. When the customer first brought the vehicle to the dealership, the service department told the customer the vehicle needed two substantial repairs. First, it needed starter-related repairs (replace starter and other repairs arising from the starter's internal failure). Second, it needed the flywheel replaced. The customer agreed to have the dealership perform the starter-related repairs, which cost $3,302.96. The customer declined to have the dealership replace the flywheel, for which it had quoted $2,042.00. The flywheel problem is what the customer is now complaining of. Both problems affect vehicle starting. 

  A failed starter affects vehicle starting because the starter is a small, electrical motor, that spins the engine to start the combustion process. A flywheel can affect vehicle starting because the flywheel is what the starter engages with to spin the engine. A flywheel has gear teeth around its entire perimeter. A starter has a small gear on a shaft. When you press the start button or turn the ignition key, the starter thrusts the shaft forward, which engages the starter gear with the flywheel teeth. The starter gear then spins the flywheel, which spins the engine. Once the engine is spinning, fuel is injected into the cylinders and ignited by electrical sparks delivered by the spark plugs in the cylinders, and the engine starts. 

  The gear teeth on the perimeter of a flywheel sometimes wear out or break off. That creates a flat spot, or dead spot, on the flywheel. If the starter gear tries to engage the flywheel at a dead spot, it will not spin the motor because there are no gear teeth for the starter gear to interact with. This customer's vehicle has a flywheel dead spot and needs the flywheel replaced. Whenever her engine stops at a point where the dead spot aligns with the flywheel gear, the starter gear will spin without spinning the engine and the engine will not start. Because the flywheel turns with the engine, if the engine is rotated, the flywheel dead spot may rotate past the starter gear engagement point. If that happens, the starter might engage the flywheel and start the engine. Note, flywheel dead spots can get progressively worse. They may enlarge due to increased wear on the flywheel teeth arising from the starter gear only partially engaging the flywheel on the margins of the dead spot. 

  In sum, the starter-related repairs the dealership performed were necessary. The dealership informed the customer of the need for the flywheel repairs during her first visit. She declined to have those repairs performed, which is why the vehicle is having problems starting.  

   

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23121090
  
  I am rejecting this response because: it is an untrue statement
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/02/2025

  The service document showing the recommended flywheel repair and customer's denial of that ********************** is attached. It is unclear what part of the dealership's response the customer contends is untrue. Notwithstanding, the dealership has attempted to contact the customer to discuss options for moving forward but the customer is nonresponsive.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an out of state buyer, I signed a Dennis Dillon (DD) Non-Refundable Deposit Agreement as well as charged my credit card $1,000 to hold the vehicle I wanted for the price we agreed upon.I flew to ***** on Sat. Dec. 21, 2024, and after spending four hours(!) at the dealership, I was finally able to hit the road out of there.Later that night, I realized DD actually charged me ($788.50) for ***************** equipment that was supposed to be included in the price per the signed N/R Deposit Agreement. Mon. Dec.23, I spoke to a sales manager, and he agreed that they overcharged me $788.50 and that they would be sending me a refund check.This started weeks of me contacting DD by phone, email, and text, with either no response or replies that they were working on it.A sales manager did email me a copy of the internal DD Check Order Form authorizing my refund. Several of my inquiries after that were to ask who or what department I could contact about the check. They never would provide that information.Finally, I was told by a sales manager that the check was mailed out the week of Feb. **** is now March and we have not received the $788.50 Refund Check, or a $100 Referral Fee that was also promised me. I have reached out by email and phone, asking to contact the department that cuts and mails out checks, but again no *********** should also be noted that DD refused to give me the ****** $1,000 discount posted on their website as "Other Offers You May Qualify For." They said the basic Dennis Dillon Sales Price (noted as Available to All Buyers) included that discount, but they still required me to provide them with the ****** Member Discount Certificate. These are extremely deceptive business practices and should make a Buyer Beware!

  

  Business Response

  Date: 03/18/2025

  The customer received his check and deposited it on 03.07.2025. 

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially contacted Dennis Dillon GMC on 11/4/2024 about a new vehicle. They had really good prices. I was told the truck that I was calling about a (2025 GMC ****** AT4 in thunderstorm gray) was on the lot and being dropped off. I was asked how quickly I could come up to pick up the truck. I was then texted 4 pictures. The pictures were of the trucks build sheet. The salesman told me to quickly sign them on my phone and send them back. I was then told to use a website to make a 1000 dollar deposit. The website was not working. So I received a call from a man named ****. He was the internet sales manager and he took my debit card info over the phone. He at this point informed me the truck was not actually at the dealership. It would be there in a few days, he ensured me. I didnt hear anything from the initial salesman for a few days. I then inquired when the truck would be there. He told me any time from the *****th of November now. So during the week I found a vehicle in ********* that the dealer would match their price. So I purchased a vehicle on 11/7/24. I called the dealer and cancelled my order. I spoke to **** the internet sales manager who told me that my deposit is now non refundable. I told him I was not aware of this. He said well you slopped your signature down on a piece of paper that I have. I then looked back at the picture I was told to quickly sign and just send back and was never explained what I was signing. It did say it was non refundable. This business practice is unfair, I was told the truck was there, and then to be delivered in a few days, then it would be weeks to get it. I was not told by them the deposit was non refundable and told to just quickly sign the picture and return it, is also not fair. I would like my 1000 dollar deposit credited back to my card. I would also like this bad business practice stopped by them so other consumers dont have to deal with this. Invoice #*******_1. Ref#**********

  

  Business Response

  Date: 11/13/2024

  The dealership has contacted the customer and considers this matter resolved.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22nd, 2024 I had my girlfriend take my truck into **************** ***************************************************************************************** for an oil change. She specifically asked for a tire rotations and filters to be replaced. They said that was included in the oil change along with topping off the fluids. Once I got my truck, my tires were not rotated. Fluids were low, and the filter was black. They also did a recall which cant be found anywhere. After all of this ********, they changed me just under $600.

  

  Business Response

  Date: 09/13/2024

  The dealer has contacted the customer and reached a resolution that is satisfactory to both parties. 

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 29th 2023 I purchased a used 2021 ram 2500 from Dennis Dillon the vehicle had supposedly gone through a 127 point inspection which made it a certified used vehicle. I did my inspection of the vehicle and noticed a wire loom that was hanging from underneath the dash, I asked that the aftermarket wiring loom be removed before purchase also the undercarriage was absolutely packed with mud and the inside of the bed had grease splattered everywhere. I asked that the truck be cleaned and the grease removed. I was assured that it would be done by the time we were done signing papers. We left the dealership around 9:30pm and none of the work had been done so we had no choice but to get in the truck and drive the hour and a half back home. Our first stop would be roughly a block away at a fuel station due to the truck being completely empty on diesel and def fluid. We got onto the freeway home and a message came on the dashboard saying service air filter. The next day after work I removed the air filter and it was completely plugged with mud ( so much for the 127 point inspection) which stated that the air filter had been checked. The extended warranty purchased wasnt worth the paper it was printed on. The truck had over 3000 idle hours on it which plugged the *** and was not covered by the very expensive warranty. The truck was a lemon and the dealer refused to take the truck back. I even offered to pay ***** dollars more and buy a brand new truck. 4 trips to the dealer to get things fixed at 3 hours round trip and nothing was ever actually done. I would advise anyone who asks to please save yourself the headache/stress and avoid Dennis Dillon. They will do their best to sell you the extended warranty, the brake light insurance the under coating and the paint/interior protection. I have so much more to say about my experience but am limited to using only the provided number of characters.

  

  Business Response

  Date: 05/10/2024

  The dealership addressed the customer's concerns with the customer and believes it has satisfactorily resolved them. 

   

  Customer Answer

  Date: 05/12/2024

   
  Complaint: 21591321
  
  I am rejecting this response because:
  I now believe that this vehicle was flood damaged, and if the dealership had actually done the 125 point inspection they would have recognized it. Dennis Dillon staff stated again and again that they would make it right and after four trips to their store and multiple unanswered phone calls it is clear that they didnt intend to actually make it right , but string me along until I was frustrated enough to just do the repairs myself. I even offered to purchase a brand new truck if they just took the lemon back and they refused. You can tell how concerned they are about their customers by just looking at how long it took them to respond to this BBB complaint. I was told that this dealership was a trusted name in ***** but after my experience I can say with confidence that it is not. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/03/2024

  The dealership has continued working with this customer to address his concerns. The dealership is not aware of this vehicle being involved in any flood events, and the Carfax does not show this vehicle as having had flood damage prior to the dealership acquiring it. 

  Customer Answer

  Date: 06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Dennis Dillon on March 5th, during the buying process the salesman ********************* removed the dealer stickers on the windshield with a razor blade. The windshield was tinted so it scratched the tint. I texted the salesman the next day notifying him of the damage, he said he was working with his team to find a resolution to the situation. I spoke with ****** ( sales manager) Thursday March 7th, ****** told me Dennis Dillon could fill up my truck to make it right (this option does not make it right of cover the cost of the tiny, I shouldnt need to be dealing with this lapse in judgment by *****)I received a quote from auto shades located in ******** $70 removal fee and then $150 for installation of the new windshield tint.I called and left voicemails for ****** and **** after I received the quote but I never received a call back, I am trying to give Dennis Dillon the opportunity to make this right.I emailed **** March 11th and he responded to me and provided his number I called (head sales Manager) ********************* and spoke with him on March 11th he assured me that Dennis Dillon would get this taken care of with their on site shop. I never heard back from **** so I emailed him again on March 14th he replied and said he was out of office but would call me. I never heard from **** again so I emailed 3/28 and called him again on 3/29. I have not heard from anyone since 3/14, I should not have to be hounding this company to get their mistake resolved. I believe I have been more than fair trying to give Dennis Dillon the opportunity to make this right. I just want what they damaged to be replaced/ repaired.

  

  Business Response

  Date: 04/01/2024

  The Dealership's VP of Fixed Operations will contact this customer to arrange a resolution.

   

  Customer Answer

  Date: 04/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took my down payment and had me get full coverage insurance and I signed the contract then when I went to pick up the car they said I didnt qualify. *** asked repeatedly for my deposit back and today they told me to dispute it with my cardholder company

  

  Business Response

  Date: 03/25/2024

  This customer received the correct instructions for obtaining a deposit return when the deposit is paid with a credit card. The company does not issue cash deposit refunds for deposits paid with credit cards for several reasons, one of which is to avoid violating card issuers' cash advance restrictions. Using the described method, the customer will receive a full deposit refund. 

• Initial Complaint

  Date:09/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me $1,643.67 on my **** card to install solar panels on a motorhome that I was unable to purchase. Never got a credit to my **** for the solar panels. They claimed that they installed the panels on the coach. They sold the motorhome soon after and charged the buyer for the solar panels as a dealer installed option.

  

  Business Response

  Date: 10/16/2023

  Dennis Dillon RV, LLC, does not owe this customer a refund. As detailed below, he purchased equipment and instructed that it be installed on a motorhome he was purchasing. The dealership installed the equipment. ******************** then backed out of the deal. The dealership's cost to uninstall the equipment would have exceeded the amount ******** paid for the equipment. ******************** would have been responsible for the uninstallation costs. Thus, the dealership took the approach that had the least financial impact on him. 

  Mr. Ferriera first contacted DDRV on February 24, 2023.He stated he wanted to purchase a 2023 Nexus motorhome and had a trade-in vehicle worth about $79,000. He wanted DDRV to hold, i.e., not sell to anyone else, the 2023 Nexus motorhome. On February 27, 2023, Mr. Ferriera executed a Product Order and Work Authorization agreement with DDRV.
  

  Mr. Ferriera arrived at DDRV on February 28, 2023. While there, he purchased the referenced solar panel package for the 2023 Nexus motorhome. Mr. *************;wanted the 2023 Nexus motorhome ready for him by March 2, 2023. After purchasing the solar panel package, later in the day on February 28, 2023, Mr. Ferriera told DDRV that he wanted a clothing washer/dryer option installed if DDRV could have them installed without delaying delivery and do it for $2000 . . . DDRV informed him the washer/dryer option cost was $2,817.32. It also informed him, at 12:31 pm, on February 28,2023, that, Your unit is in the shop now, getting the solar panel package installed, so it could probably install the washer/dryer option by the March 2,2023, delivery date. Mr. *************;responded, at 12:42 pm on February 28, 2023,I am glad they are starting on it, but declined the washer/dryer option. DDRV finished installing the solar panel package he paid for. Installing solar panel package required modifications to the motorhome.
  

  On the morning of March 2, 2023, the day Mr. Ferriera was scheduled to sign the paperwork and take the 2023 Nexus motorhome, he did not show up. He had been staying in his trade-in motorhome across the street at another DDRV property. But, on the morning of March 2, 2023, he was gone. A DDRV sales consultant eventually made contact with Mr. ********. Mr. *************;stated he was not going to buy the 2023 Nexus motorhome.
  

  DDRV installed the solar panel package at Mr. Ferrieras request and in a timely manner so the unit would be ready for him on March 2, 2023. The installation was an alteration to the 2023 Nexus motorhome. The cost to reverse the installation likely would have been more than Mr. Ferriera paid for the solar panel package, which DDRV would have required Mr. Ferriera to pay.
  

  
  

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20678998
  
  I am rejecting this response because: If the response made by Dennis Dillon was given under oath or had been a signed affidavit it would be considered perjury.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/16/2023

  I appreciate what the BBB does but I have been informed that Dennis Dillon is a syndicate/cartel in the ***** area. Thank you for generating the response from them. They never responded to my emails. The statement they gave will be put to good use. :)

• Initial Complaint

  Date:09/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 02 2023. I bought 2022 GMC **** from Dealership. My complaint has several complainants. !. I still have not received a copy of the contract, so I have no idea what I paid for the truck. 2. They held my "pink slip" ******, until I had to go to the dealership in person and enter the finance, ****** office and remove my slip from his office wall so I could register my truck. 3. The worst is ***** totally MISREPRESENTED the financing of the deal. He signed me up for bi-weekly or semi-monthly payments through my ************* BUT he totally misrepresented that this financing payments actually goes through a third-party company called SMARTPAY. 4. I want to cancel the SMARTPAY and pay my back directly BUT the dealership refuses to do it and now refuses to answer my calls or call me back. "They want me to wait 90 days, so they get paid by SMARTPAY. I am pleased with the truck but will never go back to this dealership. My ************ has admitted tis dealership is a problem and SMARTPAY is also a problem, but they do not have access to my account to help me. They just funded it.

  

  Business Response

  Date: 09/29/2023

  The dealership reviewed the records of this transaction. During the transaction, the finance manager explained the SmartPay process and that it was a third party service. He also explained that it could be canceled at any time without any charge and how to cancel the program. Had the finance manager realized that further explanation would have been beneficial, he would have provided it. Typically, customers cancel SmartPay on their own because they are not required to go through the dealership to cancel the program. Nevertheless, when the finance manager found out on September 28, 2023, that the customer wanted to cancel the program, he canceled it for the customer that same day.  

  Regarding the customer's attempts to contact the finance manager, 4 or 5 days after the deal closed the finance manager called the customer to confirm that the dealership received the title for the trade vehicle. During that call, the finance manager gave the customer his office phone number and mobile phone number. The customer did not contact the finance manager on either of those numbers until September 27, 2023, when he left a message on the finance manager's office phone. September 27, 2023, was the finance manager's day off. As noted above, the next day the finance manager canceled SmartPay for the customer.

  Moving forward, the dealership requests that the customer contact the dealership by calling the finance manager on the provided numbers. That way, the customer will not have to worry about whether messages are relayed to the right people.

   

  Customer Answer

  Date: 10/06/2023

  I was out of town. And did not see any request for satisfaction. 
  I believe that everything the dealership has said is not the truth. 
  I still don't have any direct phone numbers. the only number I have been able to contact the dealer, including the call to cancel the ********, was to the salesperson's, ******, cell phone.
  The ******** does seem to be canceled but the funds they took out have neither been paid towards my truck loan or credited back to my bank account.
  The only way I knew that ********, was a third-party service was from my bank, my bank informed me that several of their customers were not informed that is was a third party service and were misled to believe it was an ICCU service. 

  SO, I will be calling an investigative reporter to get my monry back.

   

  People need to konw this dealership runs a scam, this Smatpay, does not, can not and will not, save the customers any interest savings by paying Smartay twice a month instead of paying you bank directly. 

  ***********************

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle on March 21st for ***** cash and purchased the extended warranty. Two weeks later the check engine light came on and I made an appointment to get it checked. They made an appointment for me and when I arrived, they said my warranty wasn't active yet, so I had to make another appointment. Turned out the issue was with the catalytic converter and they are saying my warranty doesn't cover it. I have attempted multiple times to talk with someone about the problem and no one returns my call. When I do get a hold of someone, the transfer me to someone else and I get ignored again. I feel like as soon as they got my money, they no longer care about making it right. I feel like I was sold a lemon and instead of working with me, they are giving me the run around hoping perhaps I will get the issue fixed myself.

  

  Business Response

  Date: 05/08/2023

  Dennis Dillon *** appreciates the opportunity to address this customer's concerns. The subject vehicle is a 2008 model with *******+ miles. Dennis Dillon ***'s used vehicle inspection did not find any issues with the catalytic converter. The dealership does not and cannot predict when a vehicle component might need replacing. Dennis Dillon *** encourages customers to take advantage of the opportunity to inspect a vehicle before purchasing it to ensure it is inspected to the customer's satisfaction. Regarding the ********************** contract the customer purchased, the customer needs to contact the contract administrator if he feels the contract should cover a particular repair. The administrator's contact information is on the contract signature and information page. Dennis Dillon *** notes that paragraph 15 of the section "What Your Service Contract Does Not Cover, specifically lists "catalytic converters" as not covered.

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20026631
  
  I am rejecting this response because:

  I am not a mechanic and I believe that after two weeks of purchasing the vehicle that if I have to pay to get the catalytic converter, which does affect the function of the vehicle, replaced out of my own pocket, I feel as I should get a full refund for the extended warranty I purchased if they are not going to satisfy my concerns about the issue with my car.

  Thank you for taking the time to consider my complaint. I do hope we can come up with a reasonable solution for this issue.

  
  Sincerely,
  
  **********************************************