Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have sent couple emails to Chef's Foundry about the ceramic pan that I purchased from them. There are some issues with pan. They don't want to respond back at this item .

  Business Response

  Date: 03/08/2025

  Dear *******,
  Thank you for reaching out, and we sincerely apologize for any frustration this issue may have caused. We understand your concerns regarding the ceramic pan, and we want to assure you that your satisfaction is important to us.

  
  We have reviewed your complaint and would like to clarify that our team has been actively responding to your emails.

  
  To ensure we address your issue as quickly as possible, please reply directly to the most recent communication, or let us know if you are having trouble receiving our responses. We are fully committed to resolving this matter and will provide a suitable resolution, whether it be a refund, replacement, or another option in line with our return and warranty policy.

  
  Thank you for your understanding, and we look forward to promptly resolving this issue to your satisfaction.

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 23036112
  
  I am rejecting this response because: They HAVE NOT responded till I filed this complaint !! Totally unprofessional company !!!
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of the P600 3pans set offer from Chef'sFoundry, that I received through email offer for the price of $159.95 on Feb/24/2025, but at checkout page it only says order complete and there is no receipt under where it says your product receipt, and I didn't recieve a confirmation email, so I sent an email to there customer support(which is the only way of contact they provide in their website) but they didn't respond back to until today Feb/27/2025, I also sent them sms through the promotion number they send me offers through, but still no response, I even called that number and left a message but still no response. I want to cancel that order and get a refund because this is not a trust worthy company. Thank you.

  Business Response

  Date: 03/02/2025

  Hi Gihan,
  Thank you for reaching out to us.
  
  We apologize for any inconvenience caused by the lack of an email confirmation for your order.
  
  I'll be glad to help you and send the order details.
  
  Upon checking, there is a successful order placed under your name and email address for the following items:
  
  1 x P600 Cookware Set (Was $319.95 - Now $159.95)
  
  We would like to inform you that we have sent the confirmation email to the email address associated with your account.
  
  Kindly check your inbox and spam or junk folders as well, in case the email has been filtered there.
  
  You can expect to receive a notification with the tracking number as soon as your order ships out.
  
  Please don't hesitate to reach out to us if you have any further questions or concerns.
  
  Thank you.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24, 2024 I paid $159.95.Chef's Foundry advertised that I had 60 days if I wanted to return them to *********************************** They claimed that "They'll pay to have them collected and refund every cent". The pans were difficult to work with since the surface was so slippery that there wasn't traction to get a hold of the eggs to flip them. Foods did not brown in the pans. One couldn't put them in the oven with the handles attached. Their address:Chef's Foundry Returns @ Selery 1809 w. Frankford #*** *********, ******** I notified them within the 60 days and they denied what they had said. The second time I contacted them they offered $25.00 and I could keep them. After that they cut off communication.I learned about these pans on ***** ******* email site in April, 2024. I received them on May 7, 2024. I contacted Dr. ******* to warn him. I didn't hear from him either. He was still running the ads a couple months after I had realized that this company was a fraud. I stopped receiving his emails.

  Business Response

  Date: 02/27/2025

  Hi *****,
  Thank you for reaching out and bringing this to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with both the product and the communication.

  
  I want to confirm that we have issued a full refund for your order. You should see the amount credited to your original payment method shortly, if you havent already.

  
  We genuinely appreciate your feedback, and were sorry for the way things were handled. If theres anything else we can assist you with, please dont hesitate to reach out.
  Thank you for your understanding, and we wish you all the best moving forward.

  
  Kind regards,

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* (*****) ******

• Initial Complaint

  Date:10/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered pots and pans for my husband who was very ill and dying to get a safe non toxic cookware and I never received the orders of the cookware and they had no method to contact them. I did receive the knives which were ceramic which broke and tried to keep reaching out to them and finally figured out to message from their home page but never received any response!!! I finally a year later tried to reach out again by same method and they finally replied to my email saying it has been to long and I cannot receive the product or the refund! How could that be my fault when I couldnt reach them? I spent well over $500 if not more but I have the receipt on my old bank account that I printed out. My husband has passed and I thought it is only right for them to do tje right thing.

  Business Response

  Date: 10/14/2024

  Dear *******,
  
  Thank you for reaching out again, and Im sorry to hear about the frustration you've experienced. Upon reviewing your case, it appears that the order in question was placed in 2023.
  
  Unfortunately, since this order is from over a year ago, we no longer have access to detailed tracking information to verify its delivery status.
  
  Regarding the knife set, we received a report that the knives were defective, and we requested a photo for further assessment, but it seems we never received a reply.
  
  I completely understand if you no longer have the knives, given the time that has passed.
  I apologize for the inconvenience and lack of resolution.
  
  Please let us know how youd like to proceed, and well do our best to assist you moving forward.
  
  Best regards,
  

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details Date of Transaction: Sept 20, 2023 $159.95 + $49.00 Total $208.95 1 x grill pan ($49.00) and P600 Cookware Set ($159.95)I never received my products and I have sent multiple emails requesting information on when I would receive them and have not received a response to any of my emails. There is no phone number to contact. The business has made zero attempts to resolve this issue They dont provide order numbers. They simply send an email thanking me for my purchase. I asked for tracking numbers and did not receive any responses

  Business Response

  Date: 11/03/2023

  Hello,

  We are reaching out to this customer and informing him that he needs to pay for international shipping, but it seems that he is not receiving our emails. We already canceled and refunded his account.

  Thank you.

  Customer Answer

  Date: 11/11/2023

  The company reached out to me shortly after my complaint to the BBB and made agreed to refund me.  Im still waiting for the refund.  
  The company sent me screen shots showing they tried replying to my earlier emails, however the screenshots they sent were all of the same email they sent when they replied to me after my complaint to the BBB.  No date stamps on those replies to validate they replied to my earlier emails.  This company is not credible and the fact they tried something so silly as to lie about replying and using screenshots of an email they sent AFTER my complaint is concerning.  I will update you once I have my refund.  
  thank you 

  Business Response

  Date: 12/01/2023

  Hi ********,
  
  Thank you for contacting us. 
  
  I'm truly sorry to hear about your frustration, and I assure you that you have not been scammed. We sincerely apologize for any inconvenience you've experienced.
  
  Regarding your message, it seems there may have been a communication error, as I do see your previous emails in our records.

  Please check the attachments as we replied and sent you emails from day 1 of placing your order to inform you about the international shipping cost.
  
  It appears that our responses may not have reached you as intended, and for that, I apologize.
  
  Please be informed that your account has been canceled and refunded . Please coordinate with your bank regarding the refund since this has been credited on our end.
  
  If you could kindly provide more details about the specific issue or question you'd like assistance with, we will ensure that you receive a timely and accurate response
  
  Please don't hesitate to reach out to us if you have any further questions or concerns.
  
  Thank you.

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20820703
  
  I am rejecting this response because: I called my bank and they confirmed no refund has been issued.  Please advise. 
  
  Sincerely,
  
  Mo Baki

  Business Response

  Date: 01/08/2024

  Hi ********,
  
  Thank you for contacting us.
  
  We apologize for the inconvenience that this may have caused you.
  
  Upon checking, we have processed the refund for your recent order. The refunded amount of $208.95 USD has been credited to the card ending in **** on Nov 3, 2023,.
  
  In case you do not see the refund reflected in your account within the next few days, we recommend reaching out to your bank directly.
  
  They will be able to provide further assistance and information regarding the status of the refund.
  
  Please don't hesitate to reach out to us if you have any further questions or concerns.
  
  Thank you.

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one(1) of the cookware introductory special at $159.95 7/17/23.//the checkout was a bit disorganized. i never got to the complete your order part, as they kept showing other packages to buy; there was no button to say, no I'm not interested. but they kept it up, so I had already given them my card number, so I assume my package was paid. But I wasn't sure because the complete you order light was still on. so I thought I better make my payment one more time. Later, they said they saw my order after I emailed and told them they didn't allow me to finalize the order. Now today, 7/18/23, they're trying to get me to buy the 2nd order. I said no, I asked for a refund for the mistaken duplicate which is showing in my bank account. they want to give me 15% off for this same order, that accidentally i paid twice. I just want my refund for the duplicate payment of $159.95/ they don't even acknowledge or give out their phone number--they hang up on you. Please, I need my refund and notification of it being done./ Thank you! I'm sorry, I don't know how to ************* only typed to me that the order showed my purchase, but for only one set--which is all I wanted.

  Business Response

  Date: 07/19/2023

  Hi,

  We would like to inform that this issue has been addressed ,

  The cancelation and refund of the duplicate item have been processed .

  Thank you.

  *************

  Customer Support
  Chefsfoundry.com

  Customer Answer

  Date: 07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Bernadettte *****

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the knife set less than a year ago. The knives are very sharp and I loved them at first. However, within a couple of months, one of the knife blades chipped in a couple of places. Shortly after, the knife blade detached from the handle. I stopped using that knife and started using the other in the set. That knife quickly developed chips in the blade, and then the blade detached from the handle... Just like the first knife. I contacted chef's foundry customer service who told me I'm out of luck, but they'll give me 15% off of my next purchase lol. It's very disappointing to support a company only to find out they don't stand behind their shoddy craftsmanship. ****** learned, ********************** on Chef's Foundry knives. They don't last, and the company doesn't care about earning lifelong customers.

  Business Response

  Date: 05/08/2023

  Thank you for reaching out to us regarding the warranty of your knives. We understand that you may have some concerns, but please understand that your purchase date was over a year ago, and our warranty policy covers only the first 30 days from the date of purchase. Unfortunately, we are unable to provide warranty service for products beyond this period. We apologize for any inconvenience this may cause and appreciate your understanding of our policy.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 20022229
  
  I am rejecting this response because: only covering your product for 30 days is a joke. You know that the craftsmanship is c*** If you were a quality company, with a quality product, you would immediately replace my knife set. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the set from Chef's foundry and the fry pan kit came first. The items worked great and met all my expectations. The Second box was significantly later by about 3 weeks and when I opened the package there was significant shipping damage. I contacted them of the issue and they requested pictures which I gladly sent without hesitation. Their reply was that they felt the damage was not significant and they would not replace the product even though the ceramic was chipped free of the base metal on 2 pots and one of the lids was bent . I politely expressed my dissatisfaction with their offer in a reply mail and since then I have not heard from them since in any way. I have attempted to Contact them 2 more times via email with no reply from them. I am assuming this would be the same for any and all warranty claims. This is truly unprofessional and bad business. So I paid full price + shipping for damaged goods.

  Business Response

  Date: 04/12/2023

  dents and scratches are minimal, we will send a replacement as one time courtesy. 

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* *******

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before Christmas of 2022 I ordered four Chef's Foundry pans for $188.00. After two weeks of not receiving the pans I contacted the business to find out a delivery date. They sent an email saying they would send them out the following week and would put some money in my account to make up for being so late. They never put any money in my account and they have not sent the pans to me. I have actually called several numbers which were fake numbers, and I have received a few emails from them saying they were out of one of the pans and they would just send me a replacement pan. I feel they are not being transparent and honest about why they are taking money and not delivering their pans. I would appreciate some help.

  Business Response

  Date: 01/31/2023

  Hi ********,
  
  Thank you for reaching out!
  
  A shipping label has been created and we are working on getting it shipped out. You may use this link to track your package.
  
  **********************************************************************************
  
  If you have any questions in the meantime, please dont hesitate to reach out.
  
  Thanks,

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18940253
  
  I am rejecting this response because: Chef's Foundry still says they have created a shipping label, but the tracking number they provided was not responsive to clicking it, so I am unable to determine anything about the tracking or if they have delivered the pans to the USPS.  They say nothing about the pans being sent out or when they will be sent out.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/07/2023

  Dear ********,

  Tracking number shows that the package is already on its way to your place. Est delivery date is on Feb7,2023, Please let us know once you received the package.

   

  Thank you.

   

  Chef's Foundry Customer Support

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/31/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of nonstick ceramic "safe" cookware to use for my holiday meals cooking in early December. The website promised fast shipping and the order confirmation email I received also stated that I receive the pans within a week. However, the set failed to arrive for the Christmas holiday. Since I needed a set, I purchased a set from a local physical store just before the holiday. I wrote an email to Chef's Foundry customer service to ask them to cancel my order and refund my money as I no longer needed another set. Chef's Foundry ignored my two emails requesting order cancellation and refund and went ahead and ship the set after my emails. After I receive the set, I asked them to send me a return mail label and a refund, but I've not heard from them for a few days now. It seemed that the business is ignoring my request and this made me even more determined to not keep their cookware.I would like Chef's Foundry to send me a return mail label so that I can send them back the set and get a full refund.

  Business Response

  Date: 01/16/2023

  Hi ******,

  We hope you are doing well 

   

  Upon checking we have sent you a prepaid label to you as requested ;)

   

  Please let us know if you need futher assistance and apologize for the inconvenience caused !

  Customer Answer

  Date: 01/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided that I'll be receiving my refund soon.
  Sincerely,
  
  *********************