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Business Profile

Online Retailer

Salamander Paddle Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "Salamander SOT Scutter Cart" (a sit-on-top kayak cart) on 6/15/22 from this business online, paying $97.94 using my debit card. After receiving and opening the box, I saw that I was missing one of the two rubber sheaths needed to support the kayak. I emailed the customer service address to ask for this, and was asked to send a photo of the pieces that I had received, which I did (that photo is attached). After a long wait, I wrote back to check in and was told by a staffer named **** that they were short staffed but he would take care of it the next day. Then I waited a long period another week? before calling and being told by someone other than **** that my package was not underweight when it was shipped and therefore I must apparently be lying (was the not so subtle implication). (My email exchange with the company and my receipt are attached.) Forget about what I would want with a random extra rubber sheath. This is not the way to treat a paying customer. I have since asked for a refund and a prepaid mailing label to return the parts that I have. Meanwhile I have taken my business elsewhere and purchased another kayak cart from another merchant.

    Customer Answer

    Date: 07/25/2022

     Hello BBB,

     

    With regards to the below complaint, please note that the merchant and I have arrived at an resolution and the merchant will be refunding me upon receiving the item which was sent by *** return shipment yesterday.

     

    Thank you for your assistance and best wishes,

     

    Malick Ghachem

Salamander Paddle Gear is NOT a BBB Accredited Business.

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