ComplaintsforSalamander Paddle Gear
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a "Salamander SOT Scutter Cart" (a sit-on-top kayak cart) on 6/15/22 from this business online, paying $97.94 using my debit card. After receiving and opening the box, I saw that I was missing one of the two rubber sheaths needed to support the kayak. I emailed the customer service address to ask for this, and was asked to send a photo of the pieces that I had received, which I did (that photo is attached). After a long wait, I wrote back to check in and was told by a staffer named **** that they were short staffed but he would take care of it the next day. Then I waited a long period another week? before calling and being told by someone other than **** that my package was not underweight when it was shipped and therefore I must apparently be lying (was the not so subtle implication). (My email exchange with the company and my receipt are attached.) Forget about what I would want with a random extra rubber sheath. This is not the way to treat a paying customer. I have since asked for a refund and a prepaid mailing label to return the parts that I have. Meanwhile I have taken my business elsewhere and purchased another kayak cart from another merchant.Customer response
07/25/2022
Hello BBB,
With regards to the below complaint, please note that the merchant and I have arrived at an resolution and the merchant will be refunding me upon receiving the item which was sent by *** return shipment yesterday.
Thank you for your assistance and best wishes,
Malick Ghachem
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2526 N 38th St
Boise, ID 83703
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.