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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On January 24th I dropped my car off to get repairs. The quote that I received indicated that there was approximately 17 hours of work. After receiving no response, on February 1st I sent a text to the service rep asking if he had an idea of when the service would be complete. No response. I figured that he may not be working so I called the service department and asked the same thing, they said they would call, a day and a half later no response. So I call the service department again, now they just answer the phone and hang up. I figured that it mustve been some kind of mistake so I call back. Pick up the phone, pause for about two seconds and hang up again. Ive never encountered a business that was run so shoddily. I would never recommend someone buy a car or receive service from this dealer. This is now costing me a ton of money to Uber around town for everything.Business response
02/03/2022
The work on this customer's vehicle is complete and he picked it up. His phone experience is not typical of Dennis Dillon and may have been caused by connection issues. Dennis Dillon apologizes for the frustration.Initial Complaint
11/01/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
On Aug 25th 2021 I called Dennis Dillon GMC in Boise talked to salesguy Joshua H****** looking for a new GMC pickup he told me they had this one that was already built in finalizing and should arrive in 3 weeks but no one had put any money down on it yet if I gave them $1000 I should have the truck by in early September. I paid them the money on the pretense of getting a truck soon and have yet to receive a truck ask the sales guy about getting my money back he said he might loose his commission but they would have no trouble selling to someone else. Then Reggie guy calls me tells me you signed this no refund deposit and you are stuck. This company is scamming people with lies promising you of getting you a truck quickly just to get your money.Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I talked to Joey L****, he resolved it.
Sincerely,
***** ******Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a used RV in June 2020. As we drove the RV off the lot, water started pouring out of the AC duct inside of the unit. We drove the RV unit right back into the lot, We were told not to worry about it, and to bring it back after our two week trip. During the trip, I took video of the air-conditioning unit leaking water from the main unit and from the small vents. I even contacted DDRV. After returning from our trip, I made an appointment to take the RV in. Once there, I set an a videos of the leak. They contacted me three days later and said that they cannot get the air conditioning unit to leak. They told us to run the AC unit 10° lower than the outdoor. We tested the AC unit, which was fine for a period of time. June 2021 we took the RV out on another road trip and the AC unit began leaking water from the lights, air duct, and AC unit. We took the RV into another place and were told that it was due to the roof not being flat where the AC was. Called DDRV. Can’t do anythin.Business response
09/13/2021
As the customer stated, in August 2020, DDRV tested the A/C unit shortly after purchase and did not find the A/C to be a source of any water issues. At that time, it inspected the drip pan and drains. There were no obstructions. It performed a 3-day A/C run test, which indicated no leaks and confirmed that water shed off the roof as designed. In the year since then, the unit has not been back at DDRV. Until DDRV diagnoses the unit, it takes no position on what repairs, if any, are needed. DDRV notes this is a used unit that was purchased As-Is, and, therefore, has no factory warranty. DDRV will call the customer to set up a diagnostic appointment.
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Customer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.