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Business Profile

Sales Lead Generation

Senior Supplemental Referral Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

This profile includes complaints for Senior Supplemental Referral Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Senior Supplemental Referral Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request removal of name and address from direct mailing list, after repeated unsuccessful attempts to do so directly with business. Please pass along:Greetings Senior Supplemental Referral Service representative, Please forward this message to the appropriate department, if this message is not properly targeted. Kindly remove from future postal/direct mailings the name and address:***************************** *********************************************************************** Thank you in advance for this considerate service.

      Business Response

      Date: 12/02/2022

      As of 12/2/2022 your name and  address have been removed from our mailing list. We have also requested it be removed from our list provider. I hope that this addresses your concern. Thank you for your time and patience.

      Customer Answer

      Date: 12/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this "company" five times in the last 12 months to remove my name from their mailing list. They are a huge scam. However, despite my written requests, they continue their harassment. How can I get them to stop!? Attached are copies of the letters I have sent with the last one going out tomorrow.

      Business Response

      Date: 10/24/2022

      As of 10/26/2022 your name and  address will have been removed from our mailing list. We have also requested it be removed from our list provider. I hope that this addresses your concern. Thank you for your time and patience.

      Customer Answer

      Date: 10/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:08/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received something in the mail from senior supplemental referral service it had a return P. O box on the envelope and I am kind of weiry about it.

      Business Response

      Date: 08/29/2022

      Thank you for your feedback.  We are sorry you feel this way, and understand how the Direct Mail process might be confusing.

      We take great care in connecting qualified insurance Agents with those who would benefit from the information they have to offer.

      We understand that not all those who receive the lead cards are interested,however it is very helpful to those who might benefit from the information shared.

      We would like to discuss this further with you, please give us a call at **************
      Hope this information is helpful, and again we thank you for your feedback.

    • Initial Complaint

      Date:08/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB and mortgage solicitations Im still getting mortgage solicitations from this company after in writing asking to stop nevertheless there are several other similar , same type mortgage sales scam having asked BBB to lookup previous complaints of same nature and such they keep on.2022 benefit information for ******** citizens only : **ALL Attorney Generals and BBB in every state****** should do something about these " Mortgage solicitations" the usual asking for reply second notice ** add this to my other BBB complaints on file Thanks ****

      Business Response

      Date: 08/12/2022

      As of 8/12/2022 your name and  address have been removed from our mailing list. We have also requested it be removed from our list provider. Our outsourced list providers aren't very good at taking names off their list, but we are in the process of making our own black list, which I have put your name on, so you shouldn't receive anymore mailers from us. I hope that this addresses your concern. Thank you for your time and patience.

      Customer Answer

      Date: 08/12/2022

       
      Complaint: 17704284

      I am rejecting this response because:
      UNACCEPTABLE THIS SO CALLED COMPANY NEEDS TO BE LOOKED AT BY ALL BBB<> AND ATTORNEY GENERALS<> IN EVERY STATE AND THEN SOME THEY ARE THE EPITOME OF FRAUD!!! CLASS ACTION IN THE NEAR FUTURE<> DAM CROOKS  BE ADVISED**************** TY 
      Sincerely,

      *********************

    • Initial Complaint

      Date:07/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite me responding back to say STOP (in writing) sending me unwanted information/junk mail (for the last 2 years); and to remove me from the mailing list - I continue receiving mailings from your company, again over a 2 year period, after asking repeatedly to stop and remove my name and address from your mailing list, including your list provider. I am not interested in unsolicited offers or correspondence. However, they REFUSE to stop!!

      Business Response

      Date: 07/28/2022

      As of 7/28/22 I have submitted for your name to be removed from our mailing list. I can't help it, if the consumer signs up for anything that will put their name back on the list with all 3 of the major marketing companies. But I have removed it again from our system. Thank you.

      Customer Answer

      Date: 07/28/2022

       
      Complaint: 17621976

      I am rejecting this response because: I never signed up for anything now they're saying they can't help it if I sign up again.  NOT TRUE. Just remove me from  you're list and other lists you are associated with. ENOUGH IS ENOUGH

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am sick of spam calls,texts,emails,now letters.i want my name off whatever list I'm on.i don't click on anything anymore because of people like this.i had a bit more detailed comment,but I lost it when I tried to upload a photo

      Business Response

      Date: 07/28/2022

      As of 7/28/2022, We have submitted a name removal from our system and  from one of the 3 major marketing companies. I can not help it, if the consumer signs up for anything and gets their name back on the lists. 

    • Initial Complaint

      Date:07/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want this "company" to stop sending junk mail. This whole operation is a scam targeting the elderly with fake information. I have returned several items and asked them to stop. I can feel my blood pressure rising every time their junk arrives. I want my address PERMANENTLY REMOVED from their records.

      Business Response

      Date: 07/15/2022

      As of 7/15/2022 your name and  address have been removed from our mailing list. We have also requested it be removed from our list provider. I hope that this addresses your concern. Thank you for your time and patience.

      Customer Answer

      Date: 07/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.As long as this is the same outfit that sends all the garbage d/b/a Direct Proccessing, I'm satisfied. Thanks very much!

      Sincerely,

      *****************

    • Initial Complaint

      Date:06/17/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite being on the OptOutPrescreen and DMAchoice lists, I continue receiving mailings from your company. Remove my name and address from your mailing list as well as your list provider. I have no interest in anything you have to offer.

      Business Response

      Date: 06/20/2022

      As of 6/20/2022 your name and  address have been removed from our mailing list. We have also requested it be removed from our list provider. I hope that this addresses your concern. Thank you for your time and patience.

      Customer Answer

      Date: 06/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****

    • Initial Complaint

      Date:06/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continually received this junk mail from the direct processing Center, ***************************** *********. Take me off your mailing list immediately!

      Business Response

      Date: 06/20/2022

      Tell We understand that not all those who receive the lead cards are interested,however it is very helpful to those who might benefit from the information shared.

      As of 6/20/2022 your name and  address have been removed from our mailing list. We have also requested it be removed from our list provider. I hope that this addresses your concern. Thank you for your time and patience.

    • Initial Complaint

      Date:05/13/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Why would you send a letter with no reference to whom your company is. This way people have to open the letter. Deception and FRAUD. Remove my name from your mailing list. No Contact Period

      Business Response

      Date: 05/13/2022

      Tell us As of 5/13/2022 your name and  address have been removed from our mailing list. We have also requested it be removed from our list provider.

      I hope that this addresses your concern.

      Thank you for your time and patience.

    Senior Supplemental Referral Service is NOT a BBB Accredited Business.

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