ComplaintsforLease End, LLC

• Initial Complaint

  09/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have not received my license plates or registration and they have had my title for two weeks

  

  Business response

  09/12/2024

  This complaint is 100% resolved. I appears the customer may have misinterpreted the facts our team provided them.This title and registration processing has been completed. The reason that they have not received their title is because MA is not a title holding state. The title is held by the financial institution until the loan is satisfied. The following is a detialed timeline of the transaction. 

  8/5/24 - Customer signed the contract

  8/10/24 - Payoff was received by prior lienholder

  8/24/24 - Lease End received title from prior lienholder

  8/28/24 - Title and registration application was sent to the MA BMV for processing.

  9/11/24 - Title is confirmed perfected with new lienholder assigned. Registration is enroute to the customer.

  This link explains the difference between title holding/non-title holding states

  ****************************************************************

  It appears this issue was an unfortunate communication and has been resolved.

  Customer response

  09/12/2024

   
  Complaint: 22274290
  
  I am rejecting this response because:They have had the title for two weeks, it does not take that long to register a car, total failure to perform on their part. Ill accept their excuses when I receive my plates.
  
  Sincerely,
  
  *************************

  

  Business response

  09/19/2024

  The customers observations and complaints do not accurately reflect the reality of the situation. The timeline and details provided in our initial response clearly demonstrate that Lease End processed the title efficiently, well withinand even exceedingindustry expectations. No harm was incurred in this process, and we believe this claim is a misrepresentation of the actual events.

  Customer response

  09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for furniture through ****** furniture. They continued to state that they didnt have the material and things were on back order for months (6-8 months) until suddenly they said they will send a check. I called and waited for months, nothing was sent. They then stated they will not refund my money and I would have to contact my bank. The bank Citi would not refund me the funds they stated I waited to long. *** contacted ****** furniture many times and they refuse to give me a credit or refund my money. It is in excess of ***** dollars and the only way to reach ****** is via text message. They dont answer the phone and will

  

  Business response

  08/20/2024

  I'm sorry for the poor experience, however this complaint is not about our business at all. This appears to be intended for a furniture business of sorts. We are not in this business at all.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 22nd, 2024; a representative from this company stopped at my 75 year old mothers home attempting to reach me. At no time have I lived at this address nor referenced this as my contact information. They questioned my mother on my location, when the car they were trying to help me with would be at the property, etc. When questioned, they said we get our information from the dealerships that let us know youre coming close to the end of the lease and all we do is show you your purchase options without all the fees. At no time does this explain how they got my mothers home address, why they would show up in person and question her in the method done. This is a complete overstep on privacy and ethical business practices.

  

  Business response

  07/30/2024

  Thank you for taking the time to reach out to Lease End regarding the contact you received from us. As we continue to grow and refine our services, feedback and an open dialogue with our clients are extremely valuable.
  

  Like many businesses, Lease End receives consumer information from web traffic, enrollments, and third-party data providers. This information can be used to inform efforts like mailings or door-to-door offerings. We recognize that some people do not prefer this manner of contact, but we have found that many customers enjoy the personalized experience.

  Your name and information were removed from our lists. If you'd like to opt out of similar contact from other companies, you can call 1-888-5-OPT-OUT.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received and unwanted visit from a Lease End employee in a no soliciting private gated community. They asked if I had received Lease End marketing material about my leased vehicle. It is wildly inappropriate and invasion of privacy to send employees to private homes to elicit unsolicited business simply because of a leased vehicle. It is even more so inappropriate in a gated community with clear labels on the gates stating "no soliciting". I have also have a no soliciting sign on our door.

  

  Business response

  07/30/2024

  Thank you for taking the time to reach out to Lease End regarding the contact you received from us. As we continue to grow and refine our services, feedback and an open dialogue with our clients are extremely valuable.
  

  Like many businesses, Lease End receives consumer information from web traffic, enrollments, and third-party data providers. This information can be used to inform efforts like mailings or door-to-door offerings. We recognize that some people do not prefer this manner of contact, but we have found that many customers enjoy the personalized experience.
  

  Your name and information were removed from our lists. If you'd like to opt out of similar contact from other companies, you can call 1-888-5-OPT-OUT.

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a preliminary conversation weighing out my options with this company and they needed my information to contact ******* to retrieve my lease information. Within 15 minutes, they ran 3 hard inquiries on my credit. Not appropriate nor authorized.

  

  Business response

  07/02/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any distress this situation may have caused you.
  Upon reviewing your case, we understand that you felt surprised by the hard inquiries on your credit report. We want to assure you that we take these matters very seriously and strive to ensure that all actions taken are transparent and within the bounds of your consent.
  When you provided your information on our website, there was a section where you had to agree to our terms and conditions. By agreeing, you authorized us to pull your credit information, which can only be done after the customer approves the step. This step is essential to provide you with accurate and timely assistance in arranging your lease buy out.
  We are committed to improving our communication to ensure that all our customers fully understand the implications of their consent.
  If you have any further questions or require additional clarification, please do not hesitate to reach out to us directly. We are here to help and ensure that your experience with Lease End is a positive one.
  Thank you for your understanding.

  PS Attached is an image of the digital log documenting the date/time of the customer approval with our terms/conditions and subsequent hard credit pull.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am receiving multiple letters regarding my deceased fathers lease from LeaseEnd. My address is not now and never has been linked to his lease that was settled with his estate. Further more, I moved to this address long after his passing. LeaseEnd can not tell me why I am receiving these aside from they do not have a great marketing team and apparently, this is a reoccurring issue. They claim my fathers name with my address was pulled from creditors which after further research was proven to be incorrect. I would like my address removed from their system. This is inconsiderate for those deceased and the family members that have survived him. I would be much more understanding of this if my address was in fact tied to my father in any way but it is not.

  

  Business response

  05/02/2024

  ****************,
  
  Thank you for notifying us of your experience.
  
  Like many businesses, Lease End receives consumer information from web traffic, enrollments, and third-party data providers. While we do have control of our mailings, we do not have control over the accuracy of the data these third-parties provide. Unfortunately, errors can occur, and we sincerely regret any concern or inconvenience this has caused you.
  
  If you could respond to this message (or contact us at ********************************* confirming the name(s) and mailing address(es) you would like removed from our records, well delete them promptly. You may also submit the information at ********************************************** yourself if youd prefer. However, wed be happy to take care of it for you upon confirmation.
  
  Thank you again for reaching out; we wish you the best.
  
  Sincerely,
  
  The Lease End Team

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was misled with Lease End as they had all the information regarding my company's lease with ****** The lease is in my business name, not mine. I did not give permission for them to perform 4 Hard Pulls on my credit which lowered my score 62 points yesterday. Lease End then called to ask if I had a co-signer that I could use. My credit score was 744 - this company is in violation of CT statute Sec. ******b. Unfair trade practices prohibited. Legislative intent. (a) No person shall engage in unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce.

  

  Business response

  04/25/2024

  **************,
  
  Thank you for contacting us. As we continue to grow and refine our services, feedback and an open dialogue with our clients are extremely valuable.
  
  Before you authorized Lease End to submit your application for credit, you provided consent during your online application process. This agreement authorizes Lease End, our agents, and/or third party lenders to obtain your consumer credit report from one or more credit reporting agencies.
  
  The application cannot be submitted without that statement of consent. We note that inquiries of the same kind (in this case, auto loans) at multiple institutions within a given period of time are generally not counted as separate inquiries or hard pulls.
  
  Thank you again for reaching out about your experience and giving us a chance to address your concerns. We wish you the best.
  
  Sincerely,
  
  The Lease End Team

• Initial Complaint

  03/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Lease end has been attempting to contact me, unsolicited, via email. When I ignored them, because I do not answer unsolicited business emails, they came to my door and attempted to contact outside my place of residence.Again, I never reached out to them, and did not consent to them receiving my personal information.

  

  Business response

  03/15/2024

  ******************, 

  Thank you for taking the time to reach out to us regarding the contact you received from us. As we continue to grow and refine our services, feedback and an open dialogue with our clients are extremely valuable.

  Like many businesses, Lease End receives consumer information from web traffic, enrollments, and third-party data providers. This information can be used to inform efforts like mailings or door-to-door offerings. We recognize that some people do not prefer this manner of contact, but we have found that many customers enjoy the personalized experience.

  Your name and information were removed from our lists. If you'd like to opt out of similar contact from other companies, you can call 1-888-5-OPT-OUT.

  Thank you again for contacting us, and we wish you the best.
  
  The Lease End Team

• Initial Complaint

  03/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On March 5, 2024, an individual pounded on my front door and rang the doorbell. I answered through my security camera and asked who the man was and why he was at my home. He identified himself as an employee of Lease End Company and said he was "sent out by [his] company" to talk to me about my vehicle lease ending soon. I have never had any contact with this company and shortly after the individual left, confirmed with the auto dealer that I leased the vehicle from that they did not provide this information to Lease End. It's offensively aggressive and presumptive that this company would send employees to people's homes unsolicited, attempting to talk to them about their vehicles, particularly in this age when virtually all business is done digitally. It's also shocking that this company thinks a consumer will be comfortable or welcoming to a complete stranger at their front door rattling off personal information about them that the consumer has no idea how they obtained. I told the employee to remove me from whatever list led to him coming to my home and to never come to my property again, which he indicated he would do. I'm filing this complaint so others are aware of the unsolicited, unprofessional and highly aggressive practices of this company and to ensure this company doesn't ever contact me again.

  

  Business response

  03/14/2024

  ****************, 

  Thank you for notifying us of your concerns regarding the interaction you had with one of our door-to-door advisors. Were committed to providing stellar customer service at all times, and we regret that you feel this wasnt your experience with us.

  Like many businesses, Lease End receives consumer information from web traffic, enrollments, and third-party data providers. This information can be used to inform efforts like mailings or, as in this case, door-to-door offerings. We recognize that some people do not prefer this manner of contact, but we have found that many customers enjoy the personalized experience.

  That being said, we will ensure that your name was removed from our lists. If you'd like to opt out of similar contact from other companies, you can call 1-888-5-OPT-OUT.

  Thank you again for reaching out we wish you the best!

  Sincerely,

  The Lease End Team

  Customer response

  03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I engaged an agreement with Lease End to buy my Lease out. The communication with the company was good until the process began on 1/2/2024. I never got an information regarding my Loan which I was approved. I called and spoke ********************* who said to me to call the bank myself and gave me a 800 number. I was finally notified. That my car was transfered over on 2/20/24. Keep In mind I never got a temporary license plate. I was told I did not need one since my correct registration was valid. Well the title was transferred over on 2/14/24. I was then told my reg was invalid. And I had to communicate with them to ask This question Which means I was driving an unregistered vehicle from 2/14/24 until I got my temp which was on 2/22/24. I was driving an unregistered vehicle for 8 days. When I called and complained I got a 50 gift card. That is an insult. I feel Leaseend was in violation of the agreement and I would like my inception fees of 699 refunded to me.

  

  Business response

  03/06/2024

  ******************,
  
  Thank you for taking the time to contact us with your concerns about your vehicles registration and the level of communication you received from **. Providing excellent customer service is a top priority for us, and we regret that you feel this was not your experience.
  
  Weve reviewed your transaction and communication history with our advisors, and your request for a refund is respectfully denied. While we recognize that you feel the level of communication you received was not ideal, we believe that your buyout was ultimately completed in a timely manner and any issues were addressed expeditiously.
  
  Thank you again for reaching out and giving us a chance to review and address your concerns. We appreciate your business and wish you the best moving forward.
  
  Sincerely,
  
  The Lease End Team

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