ComplaintsforLease End, LLC

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased my car through them. They told me that I could call with any issues and that there would be no payment for February due to buying my car. The payment for Feb was taken out and when I tried to contact them for help no number works, no text and email works either. Then I have not received info to set up my new auto debit. NO help at all beyond supposedly helping me buy my car. Wouldn't use them again.

  

  Business response

  03/10/2023

  ********************,

  First, thank you for reaching out to share your experience with with us. We work with the goal of providing an amazing experience for our clients, and we regret that we fell short of that while working with you.

  We understand that one of our team members reached out to you today to apologize for your experience, explain what had happened, and assist in addressing your concerns. Thank you for working with us and giving us a chance to try and make things right. Should you have further concerns regarding this issue, please dont hesitate to reach out to the team member thats been assisting you.

  Sincerely,

  The Lease End Team

• Initial Complaint

  12/28/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am reopening a previous complaint which was publicized on BBB and posted as a complaint on September 14, 2022. The gist of this issue is this: I availed of Lease End's services in May 2022 to buy-out a leased *** X1. Lease End assisted in me in connecting with **************** which financed the buy-out in June 2022. I paid the first month's payment for that financing starting in July 2022 which continues monthly to this day. I did this because I wanted to buy the car and sell it to a dealer.There have been problems with Lease End's services which are products of incompetence (at best) and intentional fraud (at worst). As I write this, 7 months has passed since May 2022. I have not received my title from the ******** DMV. What I have received is a litany of excuses about the title transfer from the leasing company (***) to Lease End. Indeed, the wait has been so long that my registration--the registration that came along with my previously-leased car--has expired this month. And the title is still nowhere in sight. Lease End offered to provide me temporary tags in November 2022. I told them to send it to my new address in *****, or, if they send it to my prior address, they should send it through **** in order for the mail to be forwarded. They did neither--they sent the temporary tags in December 2022 through *** which went to my previous residence and was subsequently lost. Owing to this, last December 19, 2022, Lease End (or more precisely their employee *********************** who has been so instrumental in delaying this whole process by leading me on with excuse after excuse or outright silence whenever asked about the titling process) told me that they would resend temporary tags to my new address which I should receive in a day or two. A week and a half later, I have yet to receive anything.Lease End is either an awesomely incompetent company or a scam operating online. I have attached the most material conversations I've had with them, if not the entirety.

  

  Business response

  01/05/2023

  **********************,

  
  Thank you for reaching out to us regarding your ongoing concern with the delay in receiving the title to your car and temporary registration tags.
  
  We understand that one of our team members contacted you on December 28, 2022, to follow up on this issue and offer assistance. We understand that, at that time, you communicated that youve sold your vehicle to a *** dealership and that theyve agreed to pay off your loan. In response, that team member assured you that you would be refunded for the registration and services fees that you had previously paid us and that we would provide a tracking number for that check to you. Your cars title will be sent to that *** dealership.
  
  We regret that your experience working with us was so frustrating, and we thank you for your honest feedback and communication.
  
  We wish you the best moving forward and a Happy New Year.

  
  Sincerely,
  
  The Lease End Team

  Customer response

  01/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The business has utterly failed to provide the requested service and I luckily have a *** dealership that was willing to buy the car without the title. Though my issue has been resolve, every single customer should beware: I NEVER RECEIVED MY TITLE FOR 8 MONTHS AND THIS COMPANY WAS MORE THAN INCOMPETENT IN TERMS OF ITS SERVICES AND COMMUNICATIONS. Do not, I repeat, do not even think Lease End will help you with your payoff. Heed this warning and the other complaints that have been posted here at BBB.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/17/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  i started this lease buyout process under the idea that this would be efficient. this process began at the end of july, the 24th to be specific. and i am still, 4 months later, waiting for any information at all about where i am at in this process. i was sold the idea that lease end takes care of all the registering and titling paperwork and/or fees but the only thing lease end has successfully done is set up my payments and billed me. since the beginning of september i have been making monthly payments and warranty payments and i still cannot drive this car. i receive letters from the oregon department of transportation and the bank(TD auto) that currently has my lien but i get NOTHING from lease end until i contact them. i have been passed around to roughly six different people and i seem to land back with ***********************. after receiving a letter from ODOT about missing requirements and the possibility of them denying my registration process due to delinquent requirements, i was issued a 30 day temporary idaho registration. i am paying to insure two cars right now and this temporary registration is going to expire and i STILL have nothing from lease end or the oregon DMV. i cannot sell the one car when the other has no registration, no plates and no tags and cant be legally driven. i know i get nothing out of this except the regret of starting this whole process but i find it absolutely unbelievable that a company can drag you around and leave you in the dark like this. absolutely feels like a scam.

  

  Business response

  11/21/2022

  **********,

  
  First, thank you for taking the time to share your concerns and frustration with us regarding the time it took to process your cars documentation. As we continue to grow and refine our services, feedback and an open dialogue with our clients are extremely valuable.

  
  We understand that you communicated with a few of our team members this past Friday, November 18, 2022, so they could update you on your cars registration status and explain why there had been delays. As you discussed, our team members created a temporary tag for your car and assured you that youd be informed of any coming changes or updates with the processor.

  
  Thank you for your patience in working with us and giving us a chance to make things right.

  
  Sincerely,

  
  The Lease End Team

  Customer response

  11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although it appears *** has lost the package that was mailed to me containing the updated/temporary tag.
  
  Sincerely,
  
  *******************

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In June 2021, I financed my 2019 ****** forester with Lease end when my lease was coming to an end. Never realized it but never received a title for the car. In Aug 2022 we moved to NC from ** and need the title so I can register the vehicle in NC. Called Lease End and they said it was submitted and never heard anything back and was unable to reach anyone. After making multiple calls I was told it would be about a month. It has been 2 months since and after running a title search I still have no title and nothing has been submitted with the **** It has been over a year and I still don't have a title and can't register my car in the state I live with. It is not my fault they didn't follow through with their title request. I JUST WANT MY TITLE! This is unacceptable and unfair to the consumer.

  

  Business response

  11/04/2022

  ********************,
  
  First and foremost, we sincerely appreciate that you took the time to notify us of your experience while waiting for your title. As we continue to grow and refine our services, feedback and an open dialogue with our clients are extremely valuable. We regret the inconvenience and frustration this delay has caused you as well.
  
  We understand that one of our team members has been in contact with you as youve waited for your title to arrive. We also understand that another one of our team members has been in contact with you today (11/4/22). Your title is currently with the processor and is nearing completion. As he may have mentioned, the team member you spoke with today plans to follow up with you on Monday to further discuss the situation.
  
  Thank you for your patience and for giving us a chance to resolve this for you.
  
  Sincerely,
  
  The Lease End Team

  Customer response

  11/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company is not processing the paperwork for my registration and title. I have told them I spoke to the *** in **** and the form is not needed. They told me today I could do it myself but they would not provide funds to cover the costs, which I already paid them yo do.

  

  Business response

  10/20/2022

  ******************,
  
  We appreciate you taking the time to share your experience with us regarding your registration and titling. As we continue to grow and refine our services, feedback and an open dialogue with our clients are extremely valuable.
  
  We understand that one of our team members, ****, reached out to you on October 12, 2022, to explain that our third-party titling and registration processors require a VIN inspection form from you. Although we dont have any control over their requirements, we regret any frustration and inconvenience this may have caused you. If youd prefer to work directly with the *** to complete your titling and registration, please let Chip or another one of our team members know and we can process a refund for the registration services fee that you had originally paid.
  
  Sincerely,
  
  The Lease End Team

• Initial Complaint

  10/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was charged as part of my lease buy out, $709.35 and was contractually (Item 8 of Lease End Contract) that registration and fees of titlework are included in cost of transaction. On or around June 1, 2022, I was send a temporary tag. I was notified on 6/23/2022 that they had stated the process of doing my title work by *******. On July 6, 2022 still nothing regarding my registration. I contacted ******* who stated it was the state of Indiana and send another temporary tag. They then sent me additional forms to sign for the *** on 6/7. July 21, 2022 I followed up with ******* who stated they were still working with the state to process and send a new temporary tag. On september 2, 2022 I still had no registration information and I was told by ******* everything was processed by the *** and I would have my new tags soon. On September 27, 2022 I received nothing regarding registration and reached out to ******...no response. I reached out again on 9/30 and no response stating nothing from *** and 3rd temporary tag was expiring.. I e-mailed my representative on 9/30 and no response. I called on 9/30 and could not get anyone to help. I called the *** and they stated nothing had been done but an amendment and nothing had been paid by Lease End. I have waited 5 months for the registration I paid for to be completed. I finalized and paid for the registration myself on 9/30/22. I will need to be refunded the $709.35 for services not rendered per the contract.

  

  Business response

  10/17/2022

  **********************,

  We appreciate you taking the time to share your experience with us regarding the level of communication you received about your registration and titling. As we continue to grow and refine our services, feedback and an open dialogue with our clients are extremely valuable.

  We understand that one of our team members, ****, left you a message on October 12, 2022, to acknowledge your concerns, explain the situation, and confirm that your deal was completed on August 22. As of the date of this message, we havent heard back from you, and we hope to to speak with you soon regarding your experience. Please note that we will be reimbursing you for the registration fee that you paid, and we would like to confirm your reimbursement details with you as well.

  Thank you again for taking the time to share your feedback we appreciate your input and the chance it gives us to improve our internal processes.

  Sincerely,

  The Lease End Team

• Initial Complaint

  09/14/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I transacted with Lease End last May 2022 to buy out my *** X1 lease from *** Financial. Lease End connected me with **************** who offered to buy out the lease and finance it. I accepted, and in June 2022, *** Financial sent Lease End the title of the vehicle. I received confirmation from Lease End that they received the title on June 29, 2022. I started paying **************** the monthly auto loan payment pursuant to the financing agreement in July 2022.I have not received any update on the titling process for my vehicle since then. I have reached out in August and September, more than 8 weeks since Lease End received my title, and I have not heard a word about whether they have started the titling process in the ***************** where I originally paid out the *** X1 lease. I have absolutely gotten nothing from this company. Zero.******** requires that the individual buying the carregardless of whether the vehicle is bought outright or financedholds the title. This complicated things for me because I want to sell the vehicle. And I recently moved states as well. I am literally stuck in limbo with a car that I dont even know if its properly registered. All because of Lease Ends silence and failure to even keep me updated on what is going on in their end.I want Lease End to settle this issue ASAP. Provide me with an update on what is happening. And provide me with the title of the car. I will register it myself for all I care, despite paying them hundreds of dollars in titling fees and service fees. This has been a frustrating process. I hope BBB assists me in this. I have the comprehensive email thread between me and Lease End. And I can send it to BBB if needed to settle this claim.

  

  Business response

  09/21/2022

  **********************,

   

  First, thank you for taking the time to share your concerns and frustration with us regarding the time it took to process your cars title. As we continue to grow and refine our services, feedback and an open dialogue with our clients is extremely valuable.

  We understand that youve been in contact with our team member ***** and that he was able to update you on the titling status. We also understand that youd prefer to communicate with ***** directly as we resolve this issue, and we trust that h*** continue to provide you with the best service possible.

  Thank you for working with us and giving us a chance to make things right.

   

  Sincerely,

  The Lease End Team

  Customer response

  09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response. I am satisfied for now but reserve the right to file another complaint if there are material indications that the business is not responsive to requests for updates, or if I have not received my title in a reasonable manner.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lease End made an offer on my car. After I signed all the paperwork closing the deal, I was contacted by a lease end agent withdrawing the offer and canceling the agreement ( I had already received my check ), claiming Lease-End made a mistake when my car information was imputed, the new proposal was lower than I could get from Carmax, so I declined. I didn't raise any issues even knowing I could've since it wasn't my fault.To my surprise, when I went to sell the car to Carmax, I was informed my car title was under Lease-End, and I couldn't sell it; now *************** is asking me for the Title, which you guys have, and trying to collect the Pay off amount from me. We need to fix this problem ASAP before I escalate it to a lawyer.

  

  Business response

  08/29/2022

  ********************, 

  
  
  First and foremost, we sincerely appreciate that you took the time to notify us of your experience when selling your car and attempting to transfer your cars title. As we continue to grow and refine our services, feedback from and an open dialogue with our clients are extremely valuable. 
  
  We understand that youve been in contact with our team members ************ and ************, and that they were able to address your concerns and work with you to reach an agreeable solution.
  
  Again, we thank you for taking the time to discuss this issue with us and giving us a chance to make things right.

  
  
  Sincerely, 
  
  The Lease End Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩