Complaints

This profile includes complaints for Lease End, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lease End, LLC

  411 Overland Ave Burley, ID 83318-1026

  
• 

  Lease End, LLC

  1096 E Main St Burley, ID 83318-2045

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for auto loan one time only and this company run my credit several times without my authorization . Im seeking this company (lease end ) to remove all the hard inquiries from my credit report that resulted to negative affect my credit score and the sales person that I talked was very rude and a liar and this company for the false information

  

  Business Response

  Date: 03/27/2025

  Thank you for bringing your concerns to our attention. We sincerely regret any frustration or confusion this experience may have caused. We take matters like these seriously and are committed to providing clarity and transparency.
  
  Regarding the multiple credit inquiries, wed like to clarify that when you submitted your application through our online application system on 3/24, you consented to allow us to submit your information to our lending partners for approval. Its standard practice for us to connect with multiple lending partners to ensure we can offer you the best possible loan options.
  
  We also want to address your concern about the impact on your credit score. Credit bureaus typically "deduplicate" multiple hard inquiries within a short time frame (typically within 14 days). This means that the various credit pulls related to loan applications are counted as a single inquiry for scoring purposes, which limits the impact on your credit score. You can read more about this from Experians article on the topic here.
  
  We deeply regret if any miscommunication occurred during your interaction with our team. We are committed to improving the experience for all of our customers, and we will review the situation with the team to ensure we provide the best service possible.
  
  If you have any further concerns or need additional clarification, please dont hesitate to reach out to us directly at ****************************** We are here to help!
  Thank you for your understanding.
  Sincerely,
  Lease End Customer Experience Team

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, **** ******** have a lease with ***** dealer and the lease is ending soon on may 4th 2025, I contacted Lease End who is a financial institution for a loan to purchase my car, they approved the loan and we are in the process of payoff with *********** and ***** said that I have a contract that allow me to purchase the car for ********* + sales tax to transfer the title with a total of ********* it is perfect but Lease End LLC is charging me the sales tax, tag, soon when ***** already charged in the payoff amount. I am not agree with Lease End LLC because I cant pay twice the sales tax, lease end is a financial Institution not a dealer. Now they said that i already signed the contract and that I have obligation to finish the process. I talked with *********** they still has the title with any payoff payment, it means I am on time to stop and not continue.

  

  Business Response

  Date: 04/10/2025

  This transaction was refunfded and unwound entirely. This complaint should be removed.

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Lease End LLC for not assisting me with cancelling a loan after I advised them of an error resulting in a loan for the same vehicle. I was initially advised of an issue with my US Bank buyout, prompting me to seek alternative financing. The transaction was initiated on March 11, 2025, and the error was caught less than 24 hours later on March 12, 2025, when ******* informed me of the mistake.I immediately contacted ******* at Lease End LLC, who claimed he had never heard of this happening before. Instead of investigating or assisting, he falsely stated that the lease payoff could not be canceled, which is untrue, as financial institutions allow corrections when reported promptly.Since then, my calls have gone unanswered, and I have received no assistance. Rather than providing assistance, Lease End LLC dismissed me, leaving me to navigate this mistake alone. This is completely unacceptable for a company handling sensitive financial transactions.I request that Lease End LLC immediately cancel the erroneous lease payoff through ********** and ensure this mistake does not result in financial harm or credit damage. If unresolved, I will escalate my complaint to the ************************************ (****) and other regulators.I urge the BBB to review Lease End LLCs handling of this matter and take appropriate action. Please provide an update within seven business days regarding my complaint.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting around August of 2024 I started researching mail and calls from Lease End. When I spoke with a representative they spoke to me in regards to the end of my car lease coming up in late 2025. When I ask who he was with he would say he was calling "about the end of your lease, you know, Lease End is coming up " Which through my leasing company, *************, they do get a hold of you in regards to your lease end. He knew what car I had, where I got the car from and It wasn't untill he finally asked for my account number and banking information that I started questioning the guy that if he was really from ORBIT then this is information he should already have. He tried to push past that and said that it was ok he was getting me a better deal with his company. To which I told his No I do not need anything like that I'm perfectly happy with Orbit and to put me on their Do Not Call List and never contact me again. I contacted ***** and they told me they have gotten multiple reports of Lease End contacting their customers and advised me that if they persisted to report it to BBB. Over the past 7 months I have been called and texted 2-6 times a week. I repeatedly told them to not contact me. They even went as far as raising their voice at me on the phone to which I hung up. Then calling me back three additional times from different numbers. Same representative different numbers. I am not sure what else to do with this point. They are getting excessive and I just want to be left alone. Any help or guidance that the BBB can provide would be greatly appreciated.

  

  Business Response

  Date: 03/11/2025

  Aryana,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the distress and inconvenience you have experienced. At Lease End, we are committed to maintaining high standards of customer service and compliance with all applicable regulations, and we take your complaint very seriously.
  Based on the details you provided, it appears that we did not adhere to our protocols regarding customer interactions. We understand that you received multiple calls and texts over the past several months.

  
  We have initiated an internal review of this incident and are reinforcing our training protocols to ensure all communications are respectful, transparent, and fully compliant with industry standards.

  
  We have already opted you out of any further communication, and sincerely apologize for interrupting your day.

  
  We truly value your trust and want to ensure that this situation is resolved promptly. Should you have any additional information or further concerns, please do not hesitate to contact our customer support team directly at *******************************************************

  
  Thank you again for your feedback. We are committed to resolving this issue and ensuring a better experience in the future.

  
  Sincerely,
  Lease End Customer Experience Team

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:02/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Lease End, a company that contacted me in January 2025 regarding my car lease. I had assumed they were affiliated with ************************* due to the specific details they knew about my vehicle lease, such as the end date and the type of car I had. Based on this information, I believed they were with **************** to discuss my end of lease options.When I spoke with Lease End, they informed me they needed to run my credit to explore my loan options, and I agreed, assuming they would only be running my credit through ****************. At no point was I told that my credit would be run through multiple lenders. I did not give explicit consent for this, nor was I informed that my credit report would be subjected to several hard inquiries. As a result, multiple hard inquiries appeared on my credit report, which I did not authorize.After this incident, I contacted ****** ******************* and I learned that this company, Lease End, has engaged in this practice with other customers in the past. This lack of transparency and failure to properly inform me has caused me significant distress. To protect my credit, I have placed a fraud alert and a security freeze on my credit file. I am also currently facing significant challenges in removing these unauthorized hard inquiries from my credit report.I feel misled and taken advantage of, as the timing of my lease and the details Lease End knew about my situation led me to believe they were ****** ******************* I am now in the process of disputing these hard inquiries, but it is proving to be a difficult and frustrating process. I am also planning to report Lease End to the ************************ for misleading practices.I request that BBB investigate this matter and take appropriate action to hold Lease End accountable for their misleading actions and the unauthorized credit inquiries they caused on my report. Thank you for your attention to this matter.

  

  Business Response

  Date: 02/12/2025

  Dear ********,
  Thank you for bringing this matter to our attention. We sincerely regret any confusion this situation may have caused. We understand how important your credit is, and we want to clarify our process and ensure that we address your concerns with care.
  After a thorough review of your account, we see that you did indeed give us permission to submit your information to our bank partners in order to explore loan options. We strive to be transparent about this process, and it appears there may have been a miscommunication regarding the scope of the credit inquiry. We apologize if this led to any misunderstanding on your part.
  We also want to clarify that at no point did we portray ourselves as being affiliated with ****** ******************* either in our phone conversations or in our marketing materials. We are an independent company that works with multiple lenders, including *************************, to help drivers explore their loan options at the end of their lease.
  Our goal is always to provide clear and accurate information, and we will continue to review our processes to ensure that misunderstandings like this do not occur in the future.
  Additionally, we want to inform you that credit bureaus generally view multiple inquiries within a short period of time as a single transaction. We hope this information helps clarify how the credit reporting process works. (Please refer to the article here: Experian Article on Credit Inquiries).
  As part of our process, we are unable to remove any inquiries from your credit history, as you provided the necessary permissions to submit your information for approval.
  We truly appreciate your feedback and will use it to improve our communication going forward. Please dont hesitate to reach out if you have any further questions or concerns. We are here to help.
  Sincerely,
  The Lease End Team

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22919099
  
  I am rejecting this response because:

  I only gave them permission to run my credit under the impression they were ************************** I was never made aware that my credit would be ran through multiple lenders, and result in multiple inquiries on my credit. I would like for them to provide proof of where they informed me on the phone call that my credit would be ran through multiple lenders, they wont be able to. If they are unable to provide this proof, I am once again requesting they remove the hard inquiries from my credit. I dont care if they say these inquires wont impact my credit. I want them removed due to their shady practices and seeing they have done this to others in the past.

  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get a sense of what it would cost to do my lease buyout through Lease End and submitted my information on their website. The very next day, I got several hard inquiries from different financial institutions, but nowhere in the process it was said that hard inquiries would be done. If they had made it clear, I would NOT submitted the form.Serious companies will be explicit about hard inquiries, and not try to mislead customers by disguising it as "pre-qualification for credit" on their disclaimer (which suggests soft inquiries rather than hard inquiries). Exact phrase in the disclaimer was: "I authorize Lease End to obtain such information solely to conduct a pre-qualification for credit."This is a huge trustbuster! Being transparent with your customers is how you succeed in the long run, not by being shady about it.

  

  Business Response

  Date: 02/12/2025

  Thank you for reaching out and sharing your concerns. At Lease End, we are committed to providing transparency and ensuring a positive experience for our drivers. We deeply regret that you felt misled during the process and we appreciate the opportunity to address your concerns.
  We understand your frustration regarding the hard inquiries you experienced after submitting your information through our website. When a customer submits their information for a ********************** buyout, our process includes a credit check to help determine the best financing options available to you. We will review our messaging to ensure that we are fully transparent in the future.

  
  The hard inquiries are a standard part of the credit process when lenders evaluate financing options, and we recognize that this can be concerning if unexpected. We take customer trust seriously, and it's always our goal to provide clear and upfront information about the steps involved. While we understand your concern about the multiple credit inquiries, please be reassured that the credit reporting agenices typically view these as one hard inquiry. (See the following: ************************************************************************************************) Further, as part of our process, we are unable to remove any inquiries from your credit history as you gave consent in our application process. 

  Once again, we truly apologize for any confusion caused, and we are taking steps to improve our communication to prevent this from happening in the future. If you would like to discuss this matter further or have any questions about your account, *********************** feel free to reach out to our customer support team directly at ******************************  

  We are here to assist you. Thank you for your feedback and for helping us improve our processes.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22890758
  
  I am rejecting this response because no actual solution or actionable items were provided by LeaseEnd.

  I did not give consent to hard inquiry.  Nowhere in your disclaimer this is mentioned clearly, so it's yet again deceiving to say that I actually did give such consent.

  I'm giving you one last chance to make it right and help me remove the hard inquiries.  If nothing is done, I'll be escalating this issue yo the right consumer protection bodies so they can judge for themselves your practices. 

  
  Sincerely,
  *******

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking to buy out my lease with ***** financial I received a call from ****** Never was the interest rate disclosed until after I signed It was 11%I reached back out to company within 12 hours to tell them I changed my mind and it states their website is unsecured and I cannot access I opened the email the sent and tried to log in from there and it states I have wrong sign in info and Im sure I do not!Feel Ive been scammed!Want out of this contract and no further dealings with this company!I sent a copy of my drivers license and am very afraid!

  

  Business Response

  Date: 02/01/2025

  Dear **** *******,
  Thank you for reaching out to us. We want to sincerely apologize for the frustration you've experienced and any confusion regarding the interest rate and the online access to your account. We understand how important it is to have clarity and peace of mind when it comes to financial matters, especially when it concerns your lease and personal information.
  

  We have already canceled the transaction as per your request. Our team takes your concerns seriously and we are investigating the issue regarding your online access to ensure such situations do not happen again.
  

  Please know that your information, including your drivers license, is secure with us. If there are any additional questions or if you would like further clarification, feel free to reach out directly. We are here to ensure your experience is positive and will continue to support you in resolving any remaining issues.
  

  We appreciate your understanding and are committed to addressing your concerns promptly. We value the trust you place in us, and we want to make sure you feel confident and informed in your interactions with Lease End.
  Thank you for bringing this to our attention.
  Best regards,

  Lease End

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a beneficiary of my mother bank account. . She passed away on 6/03/23. I still have not received the funds for hee accounts. I was told the check is in the mail multiply times and the estate **** keep trying to get a court order to get my ****** Because it is a Pay open death account they are not subject to go thru probate and was suppost to be pay out . The bank keep trying to use the adminstatoe of the estate to keep the funds. The bank account are in a hold stage until the courts force the estate **** to release the funds. The pay open death policy is a contract with the bank and the account owner an should be honor. The extra fee of geting a court order is unnessary and unfair . I try to work with this **** for over 18 month trying to resolve this issue to have them to put me back to square one. I don't know what can be done beside court but I thought it should be noted for people to be aware of this problem so it will not happen tt Again. Thank you for hearing maybe you can met them to at lease follow ter policy

  

  Business Response

  Date: 01/10/2025

  Thank you for sharing your concerns with us. We understand the difficulties involved in resolving matters related to estate accounts, and we want to clarify that Lease End does not handle insurance policies, banking services, or estate management issues. As we are not involved in the process described in your complaint, we are unable to assist with the resolution of this matter.
  It seems the issue is related to the actions of a bank or financial institution handling your late mothers account. We recommend reaching out directly to the institution involved, as they would be best positioned to address the concerns regarding the funds and the court order process.
  We truly empathize with your situation and encourage you to continue working with the relevant bank or legal advisors to resolve this matter promptly.
  Thank you for your understanding, and please do not hesitate to reach out if you believe there are aspects of this issue that relate directly to Lease End or our services.
  Sincerely,
  Lease End

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/9/24 my dad age 93 and hearing impaired was mislead into signing an unreasonable car loan for a leased car he had that was coming close to an end. He didnt understand what they were saying or having him sign. The woman was very fast talking and kept referring to insurance that was included in his payment. We have the transcript of the conversation because he is hard of hearing. By the time they were done with him, his end of lease buy out of $21,137, became a $28,000+ 7.9% 6 yr loan, after 6 yrs he wouldve paid ****** to **********. My dads credit is 800+, excellent. He never wouldve gotten himself into this if he understood any of it, they are refusing to cancel, and now threatening with escalation to management and to tow his car away and sell it to pay *****. My mom called within 3 business days to cancel Once they realized what had happened, but she was yelled at and hung up on. Ive tried to deal with them as well, ending up on the phone with a very bullying man saying they wanted to know when they could come tow the car. He hasnt even missed a payment yet, but he does not want to pay this ridiculous loan and he never signed the paperwork for the registration and title work. They sent him a hard copy giving them POA but I told him he shouldnt sign anything further.

  Customer Answer

  Date: 11/26/2024

  Complaint #******** Yesterday Nov 26 my dads car was towed away. He looked out the window and saw his car being put on a tow truck! He called me immediately, completely distraught, he was crying saying a tow truck driver was there and he had put his car on his tow truck. The driver came to the door asking for his car keys and my Dad begged him to speak to me, reluctently he did. When I asked what was happening, he told me he was there to repossess the car for non-payment. I explained that we had been disputing the contract with the company and that the agreement was not legally binding because my dad had no idea what he was e-signing. I also told him the first car payment was due Nov. 23, 2024 and he would've only been 3 days late. The driver said he had the paperwork from the loan company. He said he reported the pick-up to the local police and was authorized to take the vehicle. He said it was already on the tow truck; nothing could be changed. I told him I was 10 minutes away from there and I was coming to look at his paperwork. I asked him to please wait., my dad was not hearing or understanding what he was saying to him. After we hung up, he told my dad to give him the keys and he would wait for me. As soon as my dad gave him the keys, he got in the tow truck and drove away, leaving nothing behind about who he was, the company he was hired by or where he was taking the car. Immediately, I jumped in my car and headed to my parents' house which is 5 minutes away. On route, I passed the tow truck with my Dads car on it! The entire time my dad's on the phone with me crying and hysterical, repeating I'm deaf I don't understand what's going on, Please help me". I was afraid my dad was going to have a heart attack; he was alone and completely distraught. I havent been able to get in touch with the tow company and the car with his belongings are gone with it. We are completely lost here. The tow driver contacted the Brockton Police before coming and said he was picking up the car for non-payment, this seems outrageous and I cant get LEASE END on the phone. 

  

  Business Response

  Date: 11/28/2024

  We are deeply sorry to hear about the distressing experience your father had in these communications and especially with the vehicle repossession, and we truly empathize with the fear and confusion this situation caused for both of you. We understand how frustrating this must have been, especially given your fathers circumstances.
  
  We will thoroughly assess our representative training protocols to ensure full customer awareness and understanding are confirmed before any future agreements are signed or submitted, especially in situations where communication barriers may exist. It is our responsibility to prioritize clarity in every interaction, and we regret falling short of those expectations in this instance.

  Customer Answer

  Date: 12/01/2024

   
  Complaint: 22591740
  
  I am rejecting this response because: I spoke to a woman named ***** at Lease End, on Nov. 28 regarding the repossession of this vehicle. Thru-out the conversation, she acted very confused and at one point that Lease End did not hired the tow company, and that it mustve have been ************** who held the original lease with my dad from 2021 til 2024, because the new loan with ********** was canceled. After I continued to question her and explained ****** had already acknowledged LEASE END did hire them and asked to me send her a copy of my license and giving me a 7 digit number that she said would  help me get an approved appointment and authorize me as his daughter to collect his personal items, so that this 93 year old man would not have to walk thru a junk yard. I had already gotten 2 denied appointments with JMac Distribution & Repossession. This tow company makes it impossible to get anyone on the phone. A company who is specifically in the business of repossessing cars and selling them at auction and avoiding any contact all appointments to access your personal property or vehicle must be made online and then within 72 hours will confirm or deny your request. Conversation attached. I even went to the ******** police department on for help where **** had the vehicle who said this was a civil matter nothing they could do. I think LEASE END was just back pedaling after seeing my outlined message to ****** on Nov 27, basically out-lining everything that had transpired with them. The response is unexceptable. This is simply stealing an old mans car right from under his nose, without any regard for him or the laws that have been put in place to protect him.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 12/11/2024

  No, the loan has not been cancelled. On Monday we sent a certified letter to ***** in response to the letter attached, explaining the details of what happened with LEASE END since the very beginning. Originally, we  hoped this could be resolved by simply cancelling the loan; but its no longer that simple. Now that LEASE END has repossessed the car, my dad has a loan for $27,141 for a RAV4 he doesnt even have. This loan is over $6,000 more than what his end of lease buy out had been. He rented a car after the RAV4 was repossessed just to get around but that was getting expensive AND we were afraid this repossession would show up on his credit report, which had always been above average, so he was forced to hastily lease another car. I think LEASE END is involved in some kind of lending practices that are unethical and most likely illegal. 

  Customer Answer

  Date: 01/07/2025

  Im not clear how its been determined that the complaint has been resolved, could you update me? 

  I believe last time we spoke regarding complaint status was that Lease End would be selling the car they repossessed on Nov. 26.
  The resolution would have been return my dad to the same position he was in before he signed online with ***** from Lease End since it was clear he was mislead into signing something he did not understand.
  We still dont know if the ********** loan was fully paid off by the sale of the car they underhandedly stole from my father.  
  If not the remaining amount is now still my dads debt. We do not know if the car sold or 2. if so for how much, 3. is there an outstanding balance and 4. what is the impact on dads credit rating. 
  

  The price he has paid since the moment this company took advantage of him, can never be repaid. Besides the money this has cost him, emotionally he will never be the same. His confidence and his sense of security has been greatly diminished after he found himself so easily fooled by these fast talkers. A retired mechanical engineered, and a volunteer teaching English to people from all over the world, new to this country and later a volunteer teaching senior citizens computer basics.
  A devoted member of **** due to of his love for animals. This man at ****************************************************************** the end to be tricked, manipulated and embarrassed by Lease End is a disgrace to all of us, and the laws we have in place protecting consumers and above all our senior citizens. This is not over. 
  I would ask that this be included in the complaint notes. 

• Initial Complaint

  Date:10/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $2500 for a vehicle service contract. I have no documentation and do not know who is holding the contract or who to contact if I need to use the contract.

  

  Business Response

  Date: 11/04/2024

  Were truly sorry to hear about the confusion and frustration regarding your vehicle service contract. At Lease End, our mission is to deliver "The Only Loved End-of-Lease Experience," and we know that clarity and support are critical parts of this journey.
  
  To help resolve this as quickly as possible, we want to let you know that your contract details and provider information are available in your online account portal. Well also reach out to you directly to provide any additional information you may need and ensure that youre fully prepared to utilize the contract if necessary.
  
  We apologize again for any inconvenience and appreciate your patience as we work to make this right. Thank you for giving us the chance to improve your experience with us. 

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******