Business ProfileforTeam Mazda of Caldwell

On 4/14/2024 I went to Team Mazda in Caldwell Idaho to trade in my car for something more reliable so I sat down with a salesman *************************** and we discussed my options. I was informed that there was only one car on the entire lot that they could get financed for me because my credit is not the best. So i agreed on purchasing the car but To finalize the deal i then sat down with *********************** to go over and sign paper work but he informed that i would need to bring in my title to my trade in, a proof of insurance, a proof of residency and a down payment of 1000 dollars as a down payment before the deal would be finalized. The next morning i found out that i would need full coverage insurance on the vehicle which i could not afford and on top of that they had taken the 1000 dollars from my account without telling me. I then called and asked them why they had pulled money from my account when they had told me to bring it in the next day. i was told by *************************** that since i had told them that i would have it the next day they had a right to withdraw it from my account. But i told **** that the next day that i cant afford the insurance on the car and need to cancel the deal They tell me over the phone that it will cost me 750 dollars out of the 1000 dollars they took to cancel the deal. But I never took possession of the car for the entire 10 days and when i sat down with **** the first thing he told me was that we are going to pretend you took possesion of the car and brought it back which is not true and the entire staff knows the car never left the lot. I think by him telling me this was a clear indication to me that they have no right to any of my money when no deal was finalized. I could write alot more on how i was bullied each step of the process but i wont and i just want my full 1000 dollars back not just 250 dollars of it. I hope that made sense im not the best writer. thank you for your time and understanding.