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Find a Location

American Rooter & Drain has 1 locations, listed below.

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    Business ProfileforAmerican Rooter & Drain

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/13/2023

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    American Rooter & Drain is a residential and commercial plumbing, sewer and drainage contractor that also offers trenchless sewer consults and repairs.

    Products & Services

    Residential and Commercial Plumbing, Sewer, Pipe, and Drain Services, Drainage Contractor

    Business Details

    Location of This Business
    1005 Commercial Way, Caldwell, ID 83605-6900
    BBB File Opened:
    2/26/2021
    Years in Business:
    3
    Business Started:
    9/1/2020
    Accredited Since:
    1/13/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • McCrea Underground Funnel, Inc
    • McCrea Underground LLC
    Hours of Operation

    Primary

    M:
    7:00 AM - 7:00 PM
    T:
    7:00 AM - 7:00 PM
    W:
    7:00 AM - 7:00 PM
    Th:
    7:00 AM - 7:00 PM
    F:
    7:00 AM - 7:00 PM
    Sa:
    8:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Mr. Joshua Jordan, President
    • Mr. Jason Capistran, General Manager
    • Mr. David Demayola, Vice President
    • Mr. Travis Capistran, Director
    • Mr. Benjamin Compas, Director
    Contact Information

    Principal

    • Mr. Joshua Jordan, President
    • Mr. Jason Capistran, General Manager
    • Mr. David Demayola, Vice President
    • Mr. Travis Capistran, Director
    • Mr. Benjamin Compas, Director

    Customer Contact

    • Mr. Joshua Jordan, President
    • Mr. Jason Capistran, General Manager

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My name is *************************. I had applied through indeed to this company "American Rooter & Drain." One of the employees who works for this company by the name of ******************************* who I had worked with at a previous company had told me that this company does not pee test. I have attached a screenshot of that conversation with this complaint, and that screenshot was also submitted to the owner ************************* who is the *** of American Rooter & Drain. There was also nothing about drug testing on indeed website. I went to my interview and spoke to ************************* who is the Office Manager at American Rooter & Drain, and during my interview absolutely nothing was brought up about any kind of a drug test. This company ran my background check and it came back clean, and on Friday May 17th 2024 ***** had contacted me on the phone and told me out right that the Job was mine that I had secured the Job with their company. I was very happy ready to start my new Job on Tuesday May 21st 2024 at 9:00am which was going to be my very first day. Then on Monday May 20th 2024 I had received a phone call from Haily telling me that I had to go for a drug test. I was shocked, because I was already told by ******* that there was no pee test, and there was never any mention of a drug test / pee test on indeed with this company, never any mention from Haily about this at my interview or when she called me and told me I had secured the Job and that it was mine. At this moment I was not only upset but I was also upfront and honest that there would be THC in my system, and she said she would have to contact the owner and inquire about this. ***** then texted me back and said that they would not be able to move forward with the Job Offer, and again this is after ***** ALREADY said I had the Job when she contacted me on the Friday before Monday when she called me. I believe that both of these employees should be fired for misleading, and giving false information to an applicant.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

    BBB Reports On

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