ComplaintsforAspen Dental
Dentist
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Complaint Details
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Initial Complaint
07/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
************************************************* (Aspen Dental)Billing for a service not provided is FRAUD...Billing for a service not provided to a person with a developmental disability (Autism) is Abuse.I had an implant placed successfully at this location by the owner, he's the only competent one in the building. When I had saved enough for the abutment and crown I came back. Scans were taken of this implant, it was sound. The surgeon uncovered it in May 2022, he used more force than I thought was needed, but what do I know? I've only had one, it hurt. After that heals I have a scan and it is determined that a custom abutment will be needed, it took two docs to place the scan body because it will not engage. I wait, am canceled twice, the long awaited day arrives on 6/21/22. An x-ray shows bone loss (in two weeks time), but a custom abutment and crown are supposedly placed. The tooth sticks straight out the side of my gum line and I'm sent home that way. In one day I'm in terrible pain, brought back in 2 days later. Only to discover that a custom abutment was never placed, I did think it was odd that it came from the standard office supply kept in a tackle box. It is removed, I come back in on 7/13/22 and they are again unable to place the scan body. This implant has been messed with so much that at this point any manipulation of it causes me pain for a few days after. I need to go back in for another scan, in the mean time my statement from my dental insurance comes in. I am charged $2,451.00 for a CUSTOM abutment and crown on 6/21/22. That was it. A perfectly good implant suddenly shows bone loss over a 2 week period after numerous jams, screws, jabs... a standard abutment and crown are placed, which HURTS. A fraud is committed... and these people actually think this is best practice. And when I asked to speak to corporate myself, they lied and gave me the wrong number. There are so many complaints about this company, why are they allowed to inflict this on the public?Business response
08/08/2022
Dear Sir or Madam:
Thank you for the opportunity to respond to the complaint filed by *********************************** on behalf of the
************, ** Aspen Dental branded practice, owned and operated by Rennigade Dental Group PllC.
We will be responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
and operated location and care team has the autonomy to work with patients, so they receive quality
care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are
raised, living into our commitment to say Yes to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
federal privacy laws.Initial Complaint
07/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Attached you can see the dates of my payments. Which was approved by my banks, also attached its my account statements where the monies was withdrawn from my banks. Upon receiving a **** from the company for the amount of $688.00, I returned to the office and spoke to Izzy the representative that processed my payments. She called the billing office #***********************, Spoke to ******. She then turned to me and said that the monies was refunded back to my account 1 asked when did it happened because i have not seen any refunds to my account, she said it was refunded on June 9th 2022, I proceeded to open my online banking to my statements where she check and saw no refund of the $388.00. Then i proceeded to the other account where to $300.00 was taken out also there was no refund. Since I was there for sometime, Izzy the representative said to me that she will strengthen it out. On Monday the 25th of July I received another ****. In Tuesday I went to my bank spoke at a representative from ***** Fargo (my bank) Still there was no refunds on 3 months of statements, I went back to Aspen Dental office, I showed her another **** came, and this are my bank statements as of that day, she refused to look at it, and said to me take it up with billing. She then said that a complaint was made, i said I did not make any complaint. And I would like to see when the complaint was made? And I need the Complaint #? And that there have to be a refund # or a reference # on any refunds, so look at my bank statements and show me where and when the refund took place, because my bank and i cannot find it. The printed copy which is attached has my account # and the information. At the bottom of the page on June 9th 2022 you can see where it says decreased. I do have all my bank statements for 3 months. If needed please contact me i will be happy to provide it. My # ************. The office address that was given to me **** **************************** ************* ********.Business response
07/29/2022
Response attached.Initial Complaint
06/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am refiling this complaint against Aspen Dental due to new information. I went to the ************ Aspen Dental office in March of 2021 due to burning mouth syndrome. They told me I needed a deep cleaning.In April of 2022, I was diagnosed by the VA with Trigeminal neuralgia, I am being treated with gabapetin.This disease was causing the burning mouth, not the plaque buildup on my gums as aspen dental told me.They use deceptive business practices to get me to get a deep cleaning.Business response
06/21/2022
We will be responding to the consumer directly on this communication. Thank you!Customer response
06/21/2022
Complaint: 17447793
I am rejecting this response because: it was a medical issue not a dental issuewhen they charged me for a deep cleaning. I had my teeth cleaned twice a year,
for 27 years, my dentist never said I needed a deep cleaning. They also said
I had gum disease, I did not, it was a nerve disease in my mouth.
Sincerely,
*******************Business response
06/28/2022
This complaint has been completed. A letter has been sent to the patient. Thank you!Initial Complaint
06/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 12/16/2020 I went to Aspen Dental with a bad tooth that needed extraction. I was told they would also perform a teeth cleaning and exam for free. After this they extracted the bad tooth but said I need an implant and put in the peg for this. I was told to allow this to heal for 6 months and come back for the implant. First, no one contacted me after six months so I called and ask for an appointment for the implant. I was told that their scanner needed was not working. This went on for a few weeks and I was told they would contact me when it was fixed. They never contacted me and I never received the implant.The bad news is they had pre-charged me for all this work totaling $3469.00 with dental financing. I have called their billing department, who acknowledged that the work was not done, but have never reimbursed me.Business response
06/15/2022
Dear Sir or Madam:
Thank you for the opportunity to respond to the complaint filed by ***************************** on behalf of the *************,** ********************** branded practice, owned and operated by YES TODAY DENTISTRY ************* PLLC. We will be responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Customer response
06/15/2022
Complaint: 17426749
I am rejecting this response because:
I am still waiting for a resolution and have not heard from the Aspen Dental in CDA to refund me any monies due me.
Sincerely,
*****************************Business response
06/20/2022
A letter was sent to the patient on 6/20/22.Customer response
06/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
05/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called and made an appointment at the local aspen dental agency and let them know my insurance. They had a dentist not authorized by my insurance to examine me on Aug 6, 2020. I have attempted to discuss this with them as they were aware of my dental insurance and chose to use someone not covered by my insurance. They are sending me bills and threatening collection efforts. They knew which dentist could have performed the service under my plan but chose not to and what me to pay for this even though they caused the insurance billing issue.Business response
05/12/2022
Response attached.Initial Complaint
08/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to aspendental to have a tooth replaced in my denture. They tried to do an exam and i said no. I'm here to have my denture repaired. they said they couldn,t do it without an exam so we got up and started to leave and that's when they said they would do it charge ****** . Today is 08/24/2021 and i recived a **** for ****** for exam I didn't have
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Customer Complaints Summary
18 total complaints in the last 3 years.
5 complaints closed in the last 12 months.