Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beehive Cheer Hair advertises on their ******** page, I quote We make 100% real hair pony tails for cheerleaders. The company website ************************** states, I quote Our Beehive Cheer Hair is made with 100% real human hair. both as of 12/16/2024. This is no longer the companys practice as the product I received on 12/09/2024 was made of synthetic plastic hair. I have tried to discuss this issues with the inaccurate claims regarding the product I ordered in two emails dated 10/14 and 10/15 and the issues was not addressed by the company. The company is also participating in deceptive marketing practices by providing the customer with photos displaying a hair piece with the appearance of real looking hair with a significantly ****** appearance than what is received that cannot be due to simple differences in product or customization that is clearly stated to the consumer. The response from the business is for the customer to pay for rehab that requires an additional fee to receive the originally advertised product. The company is participating in both false advertising and deceptive pricing practices.

  Business Response

  Date: 12/16/2024

  This customer is accusing us of using synthetic hair when in fact It is not, it is 100% real human hair.  We have not nor ever have used synthetic hair in the production of our hair pieces. The Beehive Ponytail we make is made custom to each girl and I personally hand write a list of the colors to use in each row sewn on by my team.  We then tease and style them in the way that is know in the all-star cheer world, the teasing you see in the photo is very much in line with what is required in cheer, it is not a mistake or lesser quality.  She has accused me of providing a lesser quality, but in fact we use very high quality human hair for the making of our products and have used the same supplier and grade of hair going on 8 years now. We could not achieve the curls shown in her photos if we had used synthetic hair because it would melt.  Because our hair pieces are engineered to not come out in competition, we have designed them to fit each girls bun size made with the measurements the customer provides.  After knowing the bun size and using photos the customer provides we custom blend the colors of hair that look the closest match to each girls photos.  Because bun sizes range from 4" to 9" and there are infinite hair color possibilities we are not able to have these ready made and therefore we do not take returns because we would not be able to re-purpose to someone else due to the custom nature of the product.  All of the information about how we make them and the information we need to do so is listed on our website.  Her compliant is simply untrue. 

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22694949
  
  I am rejecting this response because: I have already confirmed that the hair is synthetic. The owner could be using a natural and synthetic blend, either knowingly or unknowingly. Quality human hair that is hygienically sourced cannot be purchased even in bulk for this price point to make this product. It seems like the owner may not have the understanding of purchasing hair and how to identify real from synthetic hair. If the owner is using synthetic hair to meet a specific price point that is fine but the marketing claims need to match. I do not accept the business owners reasoning for providing less hair on the product. The business owner does not seem to have a background in the hair industry or how hair pieces are fitted and secured to the head. I would still like to find a resolution with this business. She has my phone number and is able to contact me anytime or can send an offer of a resolution. I would like to know the type, texture, and origin of the hair that was used in this specific product. This information should be clear from the supplier and well known when purchasing hair from a supplier. 
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 12/19/2024

  To address the size issue further.  We custom make each one using the information the customer gives us. 
  We have no way of recovering the labor time involved in changing the size. What she is asking is for us to remake her hair piece with new information.
  We make great efforts to explain how ours are made including making videos with frequently asked questions and and demonstration on how to measure for the bun.
  We have not done anything deceitful or misleading.  She has simply not read the listing of what she purchased and plugged in the wrong size. We have made the rehab as 
  low cost as possible, though for us it is double the work. For $65 we first have to un-tease and wash and comb out all the styling. Then we row by row, pick out the stitching of approx 20 rows 
  of hair, then we remake her bun cap in the larger size, the cost also includes up to 1.5" larger size of additional hair needed. We then re-make the hairpiece, moving the previously removed hair and adding additional hair to the larger cap. Then we make a new label with her name in it, hand sew that in and then restyle it to send back to them.  We do all of this additional work at $65 instead of charging them for a whole new hairpiece ($180-$230 depending on bun size) to save them money for the mistake they made in not providing the correct information to us. We have no way of knowing they have provided wrong information.  If I can see that the hair is thicker in their photos provided I often send them an email asking them to remeasure.  We only have to change their orders about 25% of the time but then the price does change, we have to charge for the additional hair needed for that size.  We have priced our hairpieces to the fairest by only charging what each one can hold for hair since the REAL high quality human hair we use is the costliest part of making these.   
  The reason her complaint in invalid is not due to anything we have projected, it is because she made assumptions *(not in my control) instead of reading the instructions about our product. 
  Furthermore, she has accused us of using synthetic hair which is ABSOLUTELY not true.  The only synthetic hair shown on our website is color swatches from ******* beauty that can be referenced for color communication but I will be removing those, though she is the first of thousands of orders to accuse us of this.  Anyone who washes or styles our hairpieces will know they are in fact real hair. 
  

  
  

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12, 2023 I ordered a hair piece form Beehive Cheer Hair. I asked for the item to be completed by November 10. On November 18, I paused the order. The pause was confirmed by the business on the same day. On November 30th, I received a shipment notification for the item. I reached out to the company to ask why it had been sent when it was paused . The business replied "It has been dropped off already. I suppose you could refuse it and it will eventually be returned to me." I responded that I would do this and asked a refund be issued at her earliest convenience. She responded there would be no refund issued. After this, I sent the business 3 emails (12/1, 12/5 and 12/9) inquiring what to do before the item arrives as i do not want to return an item and still have to pay for it. The business did not respond. On Dec 11, I reached out on ********* Finally the business replied saying there would be a restocking fee but would not tell me the amount of the restocking fee. After much pressing, she said I will be charged $45, which is "the labor cost". The business also refused to provide me with their address.I do not feel I should pay for labour costs on an item that was said to be paused. I had every right, according to the company, to cancel the item with a full refund before it was made. The item was paused with the intention of cancelation and the company guaranteed it was paused.I am requesting a full refund. I am upset with the lack of communication regarding the refund and how she intended to charge me without consent by simply saying I should return the item. I am upset that she will not provide me with the business' address. I am upset that after guaranteeing the pause the company is saying "we dont have a hold process". I am happy to upload all correspondence if necessary

  Business Response

  Date: 01/05/2024

  The customer placed an order for a custom hairpiece during the busy season. We have many processes that occur once an order is placed including ordering the correct hair color and length that correlates to their order, making a custom bun cap, much time, money and preparation goes into each order. This customer asked for a hold after ther process was underway, then after 6 weeks her production came up.  She ultimately should have canceled the order instead of putting the onus on us to further keep special track of her order while she decided or not decided to move forward. She likely forgot. Meanwhile we are working hard to customize each girl's orders.  This customer only decided to cancel after she got the notification that it had shipped.  If she intended to cancel all along, why not just cancel? She had 6 weeks. She ultimately just wasted our time and money, we did not pursue her in any way... we did not ask her to order nor did we advertise... she came to us and asked us to make her daughter a custom hair piece which is what we do and did.  When I brought up this very point she knew it was her mistake in not actually canceling the order instead she strung us along and only notified us after it shipped.  We are not able to do both... spin wheels to have orders made and keep track of whether or not she actually wants the order.  She was using us as a place saver in case she needed the hairpiece, but just wasted our time and resources and went out of her way to attempt to tarnish the hard work we do every day to help cheer moms.  We are here to solve a problem for cheerleaders and make them a secure and matching hairpiece, not keep track of orders that aren't sure yet if they want it.  Our crime as charged is that we made the product she ordered to her specifications.  And we haven't received it back as of this date.  BTW< the 2 notices BBB sent were to a dead email that I haven't used in 10+ years, so that is the reason for delayed response. 

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 20989588
  
  I am rejecting this response because:

  it contains false information, shows a lack of accountability, poor customer service and unclear company policies from Beehive Cheer Hair.

  The owner now accuses me of using them and could/should have canceled but forgot. This is offensive and entirely untrue. 
  
  The fact is the owner said OK to not making the piece before it went into production and has confirmed I was able at that point to cancel with a full refund. Only 7 days passed from my pausing to her mistakingly starting production (the pause was okd by owner on Nov 18 and production started Nov 25- all in writing). The owner gave me no indication that the item had been taken off pause or that holds were not company policy. In fact, Beehive Cheer Hair told me the opposite by okaying the pause (in writing). In no way would I forget in such a short amount of time (7 days) nor can I be accused of using them as a hair holding service if the timeframe is this short.
  
  If Beehive Cheer Hair does not do holds it was their obligation at that time to inform me so, not say yes to it! If Beehive Cheer Hair had informed me at that time that her company policy is not to do holds, I wouldve canceled. However, she said OK. 
  
  ******* has now been rude to me, accused me of using her and has a substantial amount of my money. Her product arrived 6 weeks after the timeframe in which she promises customers her product should arrive. Now she is making me go through the Better Business Bureau for my money. She withheld her company address and the amount of the refund. She ignored my respectful emails and questions about the status of the refund.
  
  The owner told me to put the box back in the mail to return to sender. I did so at a us post office and just received the box back in my mailbox today. I will take it to the post office tomorrow and try again.

  I will be fighting for my full refund.

  Everyone should be warned about Beehive Cheer Hair or Lakeshore Decor just in case they require customer service from ******* and get treated as awfully as I have. 
  
  Sincerely,
  *************************

  Business Response

  Date: 01/07/2024

  This complaint has nothing to do with any of the products or services we offer.  Only that we did not pause her order long enough for her to cancel before it was made and shipped. Which she did upon realizing it shipped. 
  This was a business transaction in which we 100% fulfilled custom to the specifications of the customer. This complaint has no baring or reflection on how we perform as a business. 
  The customer has not returned the product and therefore has not received a refund. 

  Customer Answer

  Date: 01/07/2024

   
  Complaint: 20989588
  
  I am rejecting this response because:

  Customer Service is 100% part of your business and any customer that has to deal with the owner of Beehive Cheer Hair risks receiving bad service.

  
  The owner, you, admit in your response you agreed to pause. Only 7 days passed and you indicated no timeline on a pause. You admit taking the item off pause without warning. You admit to agreeing to a pause then blaming the customer for asking for it, saying Im using you. You then say its not your responsibility to keep track of orders.

  Actually, keeping track of orders is part of your service. Answering emails respectfully should also be part of your service. Providing company details is required be part of your service but you refused to provide me with company contact information, ignored my emails, answered some with rude and accusatory language and neglected to keep track of my order. The worst part of your service is that you will not take accountability for your mistake and continue to double down.

  This complaint reflects 100% on the services provided by Beehive Cheer Hair.

  I hope the BBB can help this business owner understand this and perhaps provide her with some customer service info to help her (and her customers) moving forward.

  in the meantime, I will be perusing a full refund.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/23/2024

  Hello.

  A different member of Beehive Cheer Hair contacted me. They provided me with a full refund. 

  I am happy with this resolution.

  Gratefully.