Sports Equipment
Selkirk Sport, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Original pickleball paddle does not function, as it once did. All I ask is for is a replacement paddle of another type.Business response
08/16/2023
The customer in the case reached out regarding what he believed was a warranty issue. We have approved multiple warranties for this customer in the past. The issue in this incident could not be verified through photos, so we asked the customer to send the paddle in to be checked by our team. When we received the paddle back, we checked it over and found no issues with it. We let the customer know that we did not find any defect with this paddle, after inspection and testing. The customer was given the option of receiving the paddle back or receiving a partial credit towards a new paddle. He took advantage of the partial credit, and we put him on order for a new paddle. This issue appears to have been full resolved and the customer stated he is looking forward to receiving his new paddle in his last communication with us on 8/9/23.Customer response
08/21/2023
Complaint: 20426200
I am rejecting this response because: One, the company lied when it said that it approved multiple warranties. The is my first warranty claim with Selkirk. Second, they held onto my paddle for two weeks, before issuing a warranty response. This proceeded several emails on my part, regarding its status. Third, they may say the paddle is fine, but I've played with the paddle. The characteristics of the paddle has changed over time. There is no way for them to make this determination. This in not my first paddle. I've purchased several paddles from this company, you would think, they would appease returning customers.
Sincerely,
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Contact Information
181 W Aqua Ave
# A
Coeur D Alene, ID 83815
Business hours
Today,Closed
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | Closed |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.