Business ProfileforPrecision Tax Relief, LLC

Dear Better Business Bureau: Precision Tax Relief, LLC was hired (and failed) to assist me (taxpayer) come into compliance with the *** based on my unique financial situation and the programs offered by the ***. Precision committed, to work in the best interest of its client- they FAILED!Nature of dispute comes with vivid disappointment, this company has proven to be disreputable due to their false promises, poor execution, high fees, poor communication, and insensitive/disrespect for others. This company has received my money without providing much value from the $5800.00 payment. The fee was paid in full prior to any services rendered. They fail to deliver the promised service. Precision Tax advisors never took time to understand my income and expenses, as well as the nature of my issues with the taxing authorities. They failed to follow up on multiple occasions Over the last months, Precision Tax fail to effectively communicate the service plan needs and lack setting clear expectations and habitually demonstrated poor follow up. January 12, 2023, I (client) and ******************* (tax advocate) had a call with Precision. I was verbally scolded, belittled- spoken to in an unwelcoming tone by a Sr. ***** manager (*****************) at Precision Tax, and therefore, I no longer feel comfortable they can represent me without being unbiased based on past treatment. My partnership with Precision Tax is unfixable due to broken trust and gross abuse of authority which impacts the customer client relationship. On this call, the manager continued to verbally reprimand me; repeatedly yelling and humiliated me on the call. I left the call broken in million pieces. This is the type of treatment clients should not have to tolerate, it is not part of the agreement!I requested a full refund of $5800.00 as NO meaningful work was produced. Instead, Precision Tax offered to refund $500.00, which I refused. This company needs to take accountability! This is a FRAUD!