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Business Profile

Concrete Contractors

Mr. Mudd Concrete Corp.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/24/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/14/22 ***** from *********** gave us (***** & *****) driveway estimate, we accepted bid and signed $15,913 contract & scheduled for work to start 5/9. NO mention of French drain in contract.5/9 "***" from *********** came out, told us our cost would be extra $2500 for French drain, we did not have this money & asked for different resolution, came to agreement of drainage area on west side of driveway. Work scheduled to start 5/10 5/10 tear out on driveway began 5/11 we placed a call concerned west side driveway roughly 12" lower than neighbor's yard and fence, this was not explained prior & it appears fence will fall over. Told on phone we should have done the French drain, explained again we didn't have the extra $2500 that was not in the contract 5/13 crew came out to pour concrete, ***** is told by Arti can't do this job without a French drain, fence may fall over, project should be halted. Crew poured man pad & curbing but not driveway. ***** contacted Arti & talked to him Fri night, reviewed drainage area at west side of driveway, Arti states crew will be here early week of 5/16 to pour concrete, guaranteed to be finished by end of week 5/18 text sent to ***** as no crew has come, he will have *** call 5/18 *** calls ****************** states drainage area that was agreed upon won't work, agreed to meet at job site. *** came to our home, was verbally frustrated/aggressive, he blames ***** for not knowing about ************* for not paying the $2500. *** states work won't be guaranteed without French drain or we can break contract. We agree to dig French drain ourselves, *** promises crew will be here first thing 5/23, top priority, to pour driveway 5/20 text received from *** requesting confirmation when drain was dug, states crew would be out 5/24 5/21 text from ***** to *** confirming drain is dug 5/24 no crew showed, *** texted states crew will be here 5/23. ***** calls ***, *** implies it is our ********** can break contract if we want.

    Business Response

    Date: 06/06/2022

    We have been in contact with the customer and will be visiting them at there house to resolve everything.  

Mr. Mudd Concrete Corp. is BBB Accredited.

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