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Business Profile

LED Lighting

HomeLife LED

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My checking account debit card waas billed today between mid-morning (last login, in order to check bill payments) and around 2:30 PM (just now) by ***************************** *********** CA for a purported order that was never placed. A look up on the web for info about this company indicates tht it is a Scammer and/or connected to fraudulent websites.

  • Initial Complaint

    Date:10/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unknowingly signed up for a subscription service, with an ongoing monthly fee of $20.05 When I was completing the online purchase and agreed to pay to have the LED Motion Activated Lights delivered to me, HomeLifeLED enrolled me in a ********************* The charge is the $20.05 listed above. They say that the subscription provides me with vouchers and access to exclusive products. I never received any offers or benefits from this. None. Nothing even in my spam email inbox. Please be careful to read the information at online checkout. They asked if I was willing to receive information from the company by email. I expected to be put on a typical advertising email list. This is the only semi-legitimate explanation I can think of that explains how I ended up with this unwanted paid subscription. I agreed to be placed on an email list. I would never have knowingly signed up for their ********************* And would never have agreed to pay them money for it.

  • Initial Complaint

    Date:04/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date, Order number 401626B6CD, credit card charged 3/27/24, no product received, billing address P.O. *************************************

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product not as advertised. Literally pieces of junk. Claim to have ****** hours of light. Was lucky to get 10 hours of light. Only used 3 of the 10 that were purchased. Company will not refund my $166.00. As consumers do we not have rights for false advertisement of a product? Will dispute with credit card company. Will see what happens.

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged by my Capitol One card for an order I have never received. The order was placed on June 2 - posted on June 3 to my Capitol One account. It is now June 21, and, just today, have received my credit card statement for $288.73!

  • Initial Complaint

    Date:06/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase: May 6 Price of purchase:$60.74 Received on May 13, *************************************************************** the original packaging.Was offered $32 instead of sending back.I was appalled that they wanted me to accept that amount.I sent back and was told they would only give me $39 when the website clearly states that if returned within 90 days that I would receive 100%refund!

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 27, 2023 I ordered 5 pack of HomeLife motion sensor LED lights totaling $83.35. Received the order and once the 4 brand new AAA batteries were installed the correct way, initially it worked, then after about 15 seconds it went off and never worked again. The only time they would light was when I opened the battery compartment lid and checked the batteries, as the lids connection was made with the batteries before closing, the light went on. When the lid was snapped closed, the light went off. Because these all have motion sensors, they were tried in a dark area and the lights never came on. There is no contact information on their website to try getting in touch with the company, so by the time you're able to find any information whatsoever, the "money back guarantee" time has passed and they won't issue a refund! Aside from Corporate addresses, and the below info is copied directly from their website, there is NO information listed...under "Email" they give no email address, and under "Phone" they give no phone number!"CUSTOMER SERVICE Email You can reach us by email 24 hours a day, 7 days a week.Phone You can reach us by telephone during our phone support hours:Monday-Friday Eastern Standard Time - 9:00AM to 7:00PM Saturdays Eastern Standard Time - 9:00AM to 6:00PM"I'm out all the money I spent with no way of contacting them before the money back guarantee runs out to get my money back! DO NOT BUY FROM THIS COMPANY!!! Attached photo is one (of 5) non-working lights purchased. There is no on/off button so this light should be on because I was moving. And even though the image looks to be in a lighter room, it was definitely dark!

  • Initial Complaint

    Date:12/24/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 3 led lights, 1 is missing the magnetic strip on the unit so can not be mounted. The other 2 worked for a day and then ceased to function as they are intermittent. They had brand new triple a Duracell batteries. Just a very inferior product and waste of time and money!!!

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE LIGHT HAS A BATTERY COMPARTMENT. ONCE YOU PLACE BATTERIES IN THE COMPARTMENT THE *** ON THE COMPARTMENT WILL NOT SNAP SHUT. ITS AS THOUGH THE COMPARTMENT IS TOO SMALL, THE WHOLE COMPARTMENT IS MADE OF CHEAP PLASTIC. I TRIED IT ON ALL THREE OF MY LIGHTS. SAME PROBLEM. I DEMAND A REFUND THANK YOU

  • Initial Complaint

    Date:10/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 pack of homelife motion sensor LED lights and 2 solar security lights on 8/22 with expedited processing which I did NOT request. the total less shipping was $97.89. upon arrival NONE of these lights worked right out of the box with brand new batteries installed. solar lights not functional after full sun. absolutely nonfunctional products. shipping was an additional $9.95.

HomeLife LED is NOT a BBB Accredited Business.

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