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Business Profile

Auto Customizations

CBI Offroad Fab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 29th, 2024 we purchased a 4runner Baha bumper at the Overland show in the **** We were given the bumper and a bolt kit to take home with us. We were not given the front fender support brackets that are required and part of their installation video. We made an online claim on June 30th. This was their response "Your request for assistance has been received. Case #CASE622652 - "5th Gen ****** 4Runner Covert Baja Front Bumper" has been created for you. A member of our customer care team will respond to your case as soon as possible."We once again called and left a VM asking for assistance with no response to date. We are only looking to have the brackets sent to us.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a rack from them 3-4 years ago. The foot/mount for the rack broke along the weld line, and the 2nd foot broke the next day. This is a product quality issue. I do not have a receipt so they will not honor their warranty. Even if I did, they said they no longer make these parts. The rest of the rack is completely useless without these parts. I was told they would get back to me with pricing on a custom one. They never sent any more info. I have contacted them twice for an update and they will not answer.

  • Initial Complaint

    Date:01/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The rack is total garbage. I paid extra to have the rack powder coated and within two weeks rust was on multiple locations. One side of the rack sits higher than the other putting force on the bed rail and damaging the rail. I sent multiple messages and never got a response back. Never again do business with CBI

  • Initial Complaint

    Date:02/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** SO #SO104644 INV #****** Tracking #********* Order date:7/8/22 shipped date:8/9/22 TOTAL:$1,984.36 (CBI offers lifetime warranty stated on order email)Ordered steel powder coated front bumper for my truck, within a couple months of install, the entire bumper started to rust. Took truck into multiple shops to get repair quotes and was advised the bumper was Not prepped properly resulting in rust.Submitted warranty claim on 1/24/23 requesting an exchange, refund, Or to have CBI cover the repair costs. Was offered a partial refund of $300 on 1/25/23 after I emailed multiple quotes to redo faulty work on CBI product. I have not received a refund, I reached out via email to follow up on 2/8 and also followed up again via email on 2/14. My truck is currently in the shop having CBIs product redone, the correct way. This morning 2/15/23 CBI has now said they can not issue me a partial refund and that it would need to be sent to the shop however their accounting department is unavailable to assist.

    Business Response

    Date: 02/15/2023

    ***** was originally advised that we would refund $250. She did not like that option so we told her that if she got an official, written quote sent over to our Warranty team, we can cover $300 of that paid to a shop. She was on board with that and we had no issues. She sent over a quote on 1/26 once we received this it was submitted to our Accounting team. I let her know that we would get $300 paid on it. She then emailed on 2/8 asking for an update. She was advised at that time that our Accounting Manager is out of office for a few weeks due to a surgery and that once he returned this would be paid directly to the shop. 
    We explained to her a couple of times again today that we pay shops directly for quotes as she was asking for us to pay her instead. If the shop she used is not the shop she provided the quote for we do not know who to pay and I would need an official quote. She sent us a picture of the bill for the ************-15.that she dropped her bumper off at. Which is different than the one she sent the quote for.
    She has left a bad review on ****** regrading this. We have tried to rectify and have asked as of today that we will pay the entire Powder coat cost to the shop directly if she removed her review. 

    Our Warranty Policy states that we do not cover Rust. But wanted to take care of her. We needed a quote from the shop she had do the work done at so that we can pay them. If the review is removed we will pay the enitre quote cost of $450.00 

    She has not removed the review. 

    Customer Answer

    Date: 02/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    They have offered to Pay my bill to fix my bumper at a local shop. 


    Sincerely,

    ***********************

CBI Offroad Fab is NOT a BBB Accredited Business.

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