Complaints
This profile includes complaints for Melaleuca, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 97 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered this product two months ago, and the next month they sent a new order, that I did not ask for, to an address I was no longer at, so I never received the product so I disputed this charge on my credit card. The following month, on March 30, I sent them an email saying to cancel any further order. There is no way to cancel any orders online, so I was told to write out in longhand that I wanted to cancel, scan it in, and mail it to them. I did that, and they still charged my credit card. I called them and they told me to fill out a form they emailed me to cancel my account, so I did that, scanned it in and mailed it to them. They still did not credit me for the order I never received. This company is a scam because there is no easy way to cancel your orders once they start coming. Because I travel all the time, and am in a different location each time, it is hard to receive packages without changing my address all the time, which I told them in the beginning. How do I get a refund for the last package they sent me and how do I prevent them from billing me monthly for a product I never receive?
Business Response
Date: 04/28/2025
To Whom it May Concern:
Please see the attached response to the complaint submitted by **** ****, #********.
Sincerely,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 13 2024 I cancelled the subscription due to financial, and the products were more expensive than I was led to believe.i wrote to them and told to cancel. Statements for January February March and April show charges despite request to cancel.Business Response
Date: 04/23/2025
To Whom it May Concern:
Please see the attached response to the complaint submitted by ******* ******* #********.
Sincerely,
**** ******
Melaleuca, Inc.
Customer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to cancel my service for a few months, finally had a chance to speak with customer service. After jumping through hoops and getting emails and clicking on the links, they then force you to go to an unsecure website. I was very uncomfortable with this, they refused to cancel my service by phone. They insist that it's done electronically, but moreover getting SSL mismatches, it's ridiculous. I just wanted to cancel my service and they refused to do this. Unbelievable!Business Response
Date: 04/18/2025
Attached is Melaleuca's response to Complaint ID: ********. Thank you.Initial Complaint
Date:03/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with this company because they claimed to be all natural products. When I received the products I read the ingredients and the were not all natural and had a lot of ingredients that are toxic and I cannot use. I immediately sent the products back within 30 days. The order was delivered to them on March 6, I purchased them on 2/25/25.I sent them *** and have the tracking numbers (2 boxes). I never used any of the products and followed all the instructions. They did cancel my account so I would not get charged for future orders but they have not refunded my order I returned. I have emailed them but have not received any response. All I want is a refund.Business Response
Date: 04/03/2025
To whom it may concern:
Please see the attached response to the BBB complaint submitted by Ms. ******* ******, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Customer Answer
Date: 04/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up as a customer for this **********************. Out of nowhere i received an email that i could no longer be a customer due to living and being in a romantic relationship with the person who signed me up. I called and was told by business development they would unlock my account but this specific person named ****** ***** had to do it. i also have said i am able to prove i live at a totally separate address from the person who enrolled me and could prove this and that i also was not in any way in a romantic relationship with the person and our finances dont mix thus ensuring that their claims for why they are cancelling it are completely false in nature and i also asked them to prove such allegations were true. They ignored me for a week before saying cancelling my account was final. They provided none of their proofs of the allegations and refuse to speak to me about it or allow my proofs to show no rule is being broken. Since no rule is being broken they have cancelled my account that I paid to open for absolutely zero reason!Business Response
Date: 02/19/2025
To whom it may concern:
Please see the attached response to the BBB complaint submitted by ****** ********, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Customer Answer
Date: 02/19/2025
Complaint: 22923611
I am rejecting this response because: again you are referencing that I am in a relationship with Ms. **** and that we live together. Neither of these accusations are true. Ms. **** is married and lives with her husband ***** ****. I have my own address and did when asked provide a verifiable card in my name in an acct that I am the sole owner of. Ms. **** and I share absolutely no finances, we do not live together, and we are not in a relationship as she is married. You guys keep stating this but refuse to provide any proof that I am in any sort of relationship other than a friendship with her. I can prove I live in my own house, I can prove my own bank account, and I can prove she is currently married. SO why do you keep accusing me of running a business that isnt allowed when we are NOT cohabitating intimate partners or even cohabitating friends. Please provide proof of your accusations instead of just making them.
Sincerely,
****** ********Business Response
Date: 02/27/2025
To Whom it May Concern:
Please see the attached response to the BBB complaint of ****** ********, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:02/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I joined this membership for healthy green products and to support items made in the ***. After the first order I realized the products were not so healthy and not such good quality. I emailed for cancellation for received lengthy instructions: 1) print and sign form 2) fax or mail original form 3) wait up to 30 days. I did all those things even though the sign up was online with one click. They charged me for the next month. I accepted. After 40 days they charged me again. I sent emails in an attempt to solve, then resorted to stop payment method which they claimed that I never sent a $13 overnight ***** form to them. This company is a scam and frankly I have no idea why they are still doing businessBusiness Response
Date: 02/12/2025
To whom it may concern:
Please see the attached response to the complaint submitted by ******* ******, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried numerous times to cancel my subscription with this company. Doing exactly what they ask of me multiple times, and they continually lie and say they are not receiving the document required to cancel. They continue to try to charge my card for the monthly "back up" order...even after multiple conversations asking to cancel and to not send any products, they still try to charge me! I have copies of my emails I have sent that they "aren't getting;" to the emails they provide me with. This is ridiculous, they keep calling asking for me to pay to "keep my account current and to stay a preferred member" and give me the same run around every time.Business Response
Date: 02/12/2025
To whom it may concern:
Please see the attached response to the compliant filed by ***** ***, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In an attempt to cancel membership with this company, they have made it so very difficult to cancel that there is no feasible way to cancel in a timely manner.Business Response
Date: 02/12/2025
To whom it may concern:
Please see the attached response to the BBB complaint submitted by Will *********, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:01/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to try to bill me for products theyve confirmed as returned. This is now an issue of unauthorized charges to my card. I canceled the membership and sent product back. STOP trying to charge me on a DAILY basis. They are relentless!!!Business Response
Date: 02/05/2025
To whom it may concern,
Please see the attached response for the complaint submitted by Ms. ***** **** (#********).
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered to try the product they claim to be all natural but when products arrived they are not. So I didnt want to order anymore. In November they shipped me a package that was $86.63 I called to cancel they canceled the shipment but never returned my money. They just did it again another $86.63 box is being shipped and I told them I did not want anymore coming out. I need them to return my $173.26 and $20 membership that I didnt agree to and leave me alone for good. How do we stop this vicious company???Business Response
Date: 01/17/2025
To whom it may concern,
Please see the attached response to the BBB complaint submitted by Ms. ****** ********, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
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