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Business Profile

Collections Agencies

Medical Recovery Services, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Medical Recovery Services, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Recovery Services, LLC. has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This scam of a company has been harassing me for a balance I allegedly owe them. They failed to validate the debt upon request. I messaged them to attempt to deal with this, and validate the debt which they refuse to do. They also informed me that in order to keep the account within "good standing" I had to pay $100 before or on 2/28/25. Which I paid. Now they are saying in order to avoid legal action I will need to pay another $100 or face legal action. I have several is***s with this as first, they have no proof this debt is "mine" to pay, they wont validate the debt, and now they're threatening me with legal action unless I pay them even more money. With this being "Trumps America" I'm hardly sitting on a huge stack of money that I can just throw around as I wish. Another is*** I have is this company is the most *** happy company I have ever had the misfortune of coming across and their "website" for making payments is very glitchy and couldn't find me in the system which also makes me question the validity of this debt. On top of that the woman I have been conversing with is wildly unhelpful. She's more or less told me that their system is*** is my problem and offered no solution for me. I have only communicated with them via email so I have the entire conversation saved for my own records. I'm tired of jumping through their hoops, especially considering they have a tendency to *** people that have already paid their debt. So either way this feels like a lose - lose situation for me. I have attached our conversation for your review. I'd like this supposed "debt" transferred to an actual agency, assuming they can prove the debt is mine to pay.

      Business Response

      Date: 03/19/2025

      To: BBB

      From: Medical Recovery Services, LLC. 

      Date: March 19, 2025

      Subject: Dispute response

      The current amount owed was decreased from the original amount by $1,173.11 via our client.Subsequent to the adjustment Medical Recovery spoke with ******* and attempted to validate the debt with supporting documentation on 02/06/2025. ******* refused to sign the required medical release form offered, which contradicts her complaint in general. we agreed to a monthly payment arrangement with her,and professionally expressed those consistent payments be made moving forward.Our employee noted and filed the payment arrangement agreed upon by ******* of $100 monthly, which is currently due by March 31st.


      Regards, 
      Medical Recovery Services, LLC
      Office: **************

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23013699

      I am rejecting this response because:
      This company is very sketchy and inflexible. They love to sue people whether they have the grounds to or not. I want the debt transferred to a legitimate business. 
      Sincerely,

      ******* ******

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is 100% a scam. We received a collections notice from MRS. ** wife visited a a nearby hospital and we paid the balance up right then and there. Hospital said we were good and now were being told we owe $1,000s. This company is awful.

      Business Response

      Date: 11/10/2023

      Attn: BBB

      Medical Recovery Services doesn't have any active delinquent accounts with the name/address provided. We're happy to assist if the individual wants to provide additional information and/or call our office to discuss the matter. Please refer to the contact information below. 

       

      Thank you, 

      Medical Recovery Services, LLC

      Phone: **************

      Email: *******************************************************

      Customer Answer

      Date: 11/12/2023

       
      Complaint: 20788711

      I am rejecting this response because:

      we had to call and sort it out with you guys over the phone because you were clearly wrong  and it turns out you were :) also how dare you people threaten ******************* on us. The letter we received was your one AND ONLY attempt at contacting my wife and you jump straight to final warning and threatening her arrest over a few thousand dollars. We never even received a bill from the original doctors who somehow had a completely incorrect insurance for us in the first place??? What completely confuses me is how you guys and the doctors had the incorrect insurance but the hospital (you know the people we handed our insurance cards to) we visited the same time as those doctors who billed us had the correct insurance and our balance with them was paid in full.

      This company ***** and Im sorry for anyone who has to put up with them. I wont accept any apology and you can say there is no debt now, but thats after a good 8 phone calls between companies to figure out why the heck thats the case because its clearly not right.

      Change your letters to past due collections. You failed miserably at your job with only one attempt at trying to contact us through a letter threatening to have us arrested. S**** you.


      Sincerely,

      *************************** :)

      Customer Answer

      Date: 11/16/2023

      I have phone calls with the company which were recorded on their end. My number is ************. If they dont have record they deleted the recordings because I can show my phone records. These scumbags never bothered to reach out. The letter attached is the first attempt of contact we heard from BOTH the initial billing agency and the collections agency. 

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************************* Cent and do not have a contract with Medical Recovery Service. They do not provide me with the original application like I asked.

      Business Response

      Date: 12/09/2022

      We have sent 5 notices to this debtor since 03/29/2022. We do not have a contract with the debtor, we only have a contract with the Healthcare Provider. The information we have comes from the Healthcare Provider of Physicians Immediate Care. 

       

      *********************


      Medical Recovery 
      Operations Manager
      P: ************
      C: ************
      F: ************
      www.goredtoblack.com

    • Initial Complaint

      Date:11/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2019 I had 6 months where my tonsils would swell so bad I couldn't eat anything solid, I lived on potatoes and gravy and pudding. I have been on ******** since age 16, now I am in my later 30's. With all the doctor ****** my health, nobody willing to take my tonsils, 6 months of non stop infections- I had one month lapse on my insurance. ******** goes back and helps pay medical bills up to 90 days in rears for those who qualify, I qualified. Every single year I go through 1-3 surgeries, every single year I have down time. I work as much as I can but I am not fortunate enough to have a healthy body. After my insurance lapse the doctors I did see in that one month mostly went back and sent bills to ********- and the bills were pd. In 2021, during all the covid shut downs and such I started recieving court documents saying I needed to explain myself in front of the judge in 3 months. Well I had another surgery and spaced the court hearing. These guys put a warrant out to arrest me for failure to appear. We came to terms on a phone call and i was supposed to start paying 10 dollars a month to them. that lasted a few months, I got put on unpaid medical leave to prepare for another surgery therefore I had no money to pay. Next thing I know these guys are draining my bank acct. a week after emptying our bank acct I recieve court documents to fill out if I am exempt from certain debts draining my bank acct. and the judgement for them to being able to drain my acct. I sent them back. Then the last few months nothing- to this day I have never recieved a statement from them as to which dr is suing me for non payment. Yesterday I received another notice- court hearing in 3 more months, same attorney. This time I am to answer in front of a judge about my belongings. We own 1 vehicle, on ******** and snap and husbands on ssi. $850/mo doesnt even cover bills. This is c*** more threats of taking me to jail, I AM DISABLED preparing for 2nd back surgery this year!

      Business Response

      Date: 11/14/2022

      To: BBB

      From: Medical Recovery Services

      Date: 11/14/2022

      Subject: Response to complaint

      To whom it may concern, 

      Medical Recovery Services assigned this account balance of $1,674.01 to *****, ******** & Associates in 2020. We no longer have communication with the Chandra ***** subsequent of this action taking place. Our processes and procedures were followed beforehand and I'll leave our representing law firm's contact information below to reference moving forward. Feel free to reach out if further information is needed. 

      Regards,

       

      ****** ************
      Medical Recovery 
      Operations Manager
      P: ************
      C: ************
      F: ************

       

      *****, ******** & Associates, PLLC
      414 *****************
      P.O. Box 50731
      ***********, ** **********
      Telephone:  **************
      Fax:  **************

       

       

       

    • Initial Complaint

      Date:10/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wife had gone to hospital 12/15/19 and was helped at eastern ***** regional medical center, from that visit a physician had a bill that was charged from the physician and not the hospital. We knew nothing of this bill because come to find out they had supposedly sent a bill to her old address from 7 years ago. The hospital had no record of money being owed. Wife gets served with papers stating we owe for the physician and we owe ********* attorney fees and will be garnished. My wife and I have never received any bill by phone or email or in the mail. I would have gladly payed a bill if I knew about it. Medical recovery services admitted they had the wrong address. How can a consumer take care of their medical bill if they werent sent a bill. Medical recovery services and the attorneys next door need to be stopped of their criminal negligence, I spoke to a lawyer in town and he said no one has a backbone to stand up to these animals including the judges. I dont mind paying my bill but I do not want to pay criminals for their reckless negligence.

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got mailed a court document stating that my wages are going to be garnished. I never got severed papers stating anything prior.

      Business Response

      Date: 09/02/2022

      To: BBB

      From: Medical Recovery Services, LLC.

      Date: 9/2/22

      Subject: BBB Complaint Response

       

      Medical Recovery Services received confirmation that legal documents were served on June 26th, 2022. The address on file was **********************************************************************. Communication in relation to garnishments legal status accounts in question are handled through our representing law firm. I'll provide their contact information below to reference, and feel free to reach out with any additional questions or concerns. 

      Regards, 

       

      *********************

      Operations Manager

      Medical Recovery Services, LLC. 

      Office: **************

      Email: ******************************************************

       

    Medical Recovery Services, LLC. is NOT a BBB Accredited Business.

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