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Find a Location

East Idaho Credit Union has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • East Idaho Credit Union

      865 S Woodruff Ave Idaho Falls, ID 83401-5296

    • East Idaho Credit Union

      3255 E 17th St Ammon, ID 83406-6758

    • East Idaho Credit Union

      302 W Grand Arco, ID 83213

    • East Idaho Credit Union

      1307A Highway 93 S Challis, ID 83226

    • East Idaho Credit Union

      418 W Fir St Shelley, ID 83274-1444

    Business ProfileforEast Idaho Credit Union

    Credit Union
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company provides credit union services.

    Products & Services

    Credit Union

    Business Details

    This is a multi-location business.

    Find a Location

    East Idaho Credit Union has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • East Idaho Credit Union

        865 S Woodruff Ave Idaho Falls, ID 83401-5296

      • East Idaho Credit Union

        3255 E 17th St Ammon, ID 83406-6758

      • East Idaho Credit Union

        302 W Grand Arco, ID 83213

      • East Idaho Credit Union

        1307A Highway 93 S Challis, ID 83226

      • East Idaho Credit Union

        418 W Fir St Shelley, ID 83274-1444

      Headquarters
      865 S Woodruff Ave, Idaho Falls, ID 83401-5296
      BBB File Opened:
      7/18/1974
      Years in Business:
      89
      Business Started:
      1/1/1935
      Business Started Locally:
      1/1/1935
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Business Management
      • Mr. Dan Thurman, Chief Operating Officer
      • Ms. Tracy McCord, Vice President Marketing
      Contact Information

      Principal

      • Mr. Dan Thurman, Chief Operating Officer

      Customer Contact

      • Ms. Tracy McCord, Vice President Marketing
      Additional Contact Information

      Fax Numbers

      • (208) 535-3896
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/22/2024

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      My husband and I have a joint account, which I haven't used for a long time. He is behind on his **** and they took my money to cover a payment. I also have my own account and a **** and I was current on my payment. they took my sons money to pay off my **** and transferred some money to pay on the joint ****. I am on my sons account because he just turned 18 in February (you have to have someone sign with you to open an account when you are under 18) Also my husband has a business and he has some loans there and he is behind on payments. They are trying to attach me to those loans on his business. Can they do that? He is the only one to sign on those loans and the business is only in his name. We they sent me papers for a court hearing it has my name as **************************************** (****** is my husbands mother maiden name) I have never signed anything with that name and my name is just ***************************. Is it ok that they took my sons money?

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Louise C

      1 star

      12/15/2021

      Well I have read a few of the reviews of what others have shared in their personal experiences with East Idaho Credit Union, and I am on the list of Victims. It was the last wk of July 2021, what was (suppose) to be myself co-signing on a car loan for my daughter, ~to me, and only me~ getting a car loan for my daughter.The loan was through a Credit Union with rock bottom interest rate *****% .Not liking this, but I love my daughter and she looked at me as if she were looking at her Dad, my brain said think, but my heart went soft as she made promises she later would break.She gave me the payment every month, and I would use my **** debit card to call by phone and with a$10.00 fee added to the$362,77 each month the payment was made. Since I am not a local, and live 300 miles away that the$10.00 fee was the cheaper way to go, other than driving all that way to make a payment. But on Nov, 3rd and making her payment 5days early, I learned that East Idaho Credit Union has a Branch in Meridian, this information was given to me by a customer care rep ********* after I once again explained why I am not signing up for an auto withdrawal account. Because it's my daughter's car she will be using her own account to make these payments, every month I have to explain. So I thanked ******* for her help.I filled my husband in on what I learned, that East Idaho Credit Union has a Branch in Meridian, and so we made plans to go to the Meridian branch and make the December payment as my daughter got herself arrested.I received a letterform from East Idaho Credit Union that had a 'Skip a Payment' for the holidays for a small fee, but we decided not to do that (not notifying E.I.C.U.on our decision). And on the 3rd day of December I checked my banking account with my C.U. and East Idaho Credit Union had came into my savings account, my checking account, and my overdraft protection account and took amost everything. I was left with .60 cents in checking. No 'Heads Up' nothing in my emails. No receipt through the ** mail, And with No legal authorization from me, my C.U. shows no authorization agreement with them to withdrawal any funds from my accounts, And the money that they withdrew unauthorized was deposits made from the Social security Administration for my younger daughter who has a disability. Today is the 15th of December and I still have not been contacted by the East Idaho Credit Union for anything. I believe that I am a victim, I surely feel like I am. I Thank you BBB for posting my review.

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