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Business Profile

Motor Freight Trucking

On Time Financial, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Freight Trucking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/19/23 - Furnace began making clicking noises but not turning on. Notified using Appfolio App messaging system for maintenance requests. Apartment temperature began to drop from ******************************************** office. Outside temperature 0 degrees.2/23/23 - Furnace still broken and not heating apartment, woke up to 52 degrees indoors. Requested maintenance, including photo of (now increased) temperature of 53 degrees. No response. I left for a camping trip and was informed via mass-text that maintenance would be entering some apartments for gas leak inspections. No reference to my furnace.2/25/23 - Furnace still broken and not heating apartment. I returned from camping trip to cold apartment. No response to follow up.2/26/23 - Requested maintenance again. No response. Double-checked breaker and pilot light for functionality.2/27/23 - Requested maintenance in the AM. 57 degrees. No response.2/27/23 - Requested maintenance in the *** 57 degrees indoors. No response. Received automated email requested March 1st rent being due.I have been without heat for ************************************************************* but none from the landlords. They were able to communicate using other methods but not in reference to my maintenance requests. Early in the contract I was informed to use the App to request maintenance in order to keep a record. Water is still coming hot, bill is paid. Gas bill is paid. Furnace belongs to landlords.

    Business Response

    Date: 03/13/2023

    There was an internal problem with our system that didn't send a notification that there was a maintenance request. As soon as we got the phone call the problem was taken care of and the tenant's heat was fixed. We apologize for the issue, and I believe that the notifications should come through in the future. This was definitely an error that we didn't expect to happen and certainly didn't want the tenant to be without heat for as long as he was. Should you have further questions please feel free to contact me or Zahe at ************.

    Thanks 

    ****** Hand
    Office Manager
    On Time Financial
    Right Price Auto Sales DBA
    ***********************
    ************ (Phone)
    ************ (Fax)

    Customer Answer

    Date: 03/15/2023

     
    Complaint: 19513119

    I am rejecting this response because: the furnace has been temporarily fixed, and requires me to manually plug and unplug Electrical wiring inside the furnace unit to make it run. Maintenance has not been completed.

    Sincerely,

    *******************

On Time Financial, LLC is NOT a BBB Accredited Business.

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