Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property managed by Jacob Grant for ~5 years. I moved out on July 8th, 2023 and was given a large move out bill (~$3000) and I disputed the charges. Jacob Grant agreed with some of the disputes and reduced the bill some and denied others. I continued to attempt to negotiate with Jacob Grant and they stopped all communication and turned the bill over to *****************************, **** My credit is currently being affected. I contacted *****************************, **** and they communicated that their client (Jacob Grant) and a settlement offer, the exact same amount they provided to me at the time of move out plus an additional percentage amount for *****************************, **** Can you help me work this out and stop the damage to my credit?

  Business Response

  Date: 04/10/2024

  Hi, Thank you for the feedback. At this time, we are unable to withdraw from the collection company. As per your lease (see section 3.10) when delinquent we are bound send to a collection agency.  I do see that we notified you twice, with offers to make a payment plan (to avoid collections) and you failed to respond to either of those notices/offers.  Had you responded to that email we would have been more that willing to make payment arrangements.  As its now been sent to collections we are unable to do anything and all negotiations must be done thru the collection agency. 

  Customer Answer

  Date: 04/13/2024

   
  Complaint: 21553967
  
  I am rejecting this response because:

  You requested that I complete a move out checklist and leave the checklist in the property. I completed the checklist upon my moveout. Without me being present you inspected the house and decided to keep my deposit and send me an overpriced repair bill. I immediately called you and you directed me to complete a dispute form. I completed the form and you made some adjustments to the bill and rejected all of the other disputes. I let you know that is unacceptable and way over the top.

  You kept my deposit and sent me an overpriced bill. I was not present when you did a walkthrough of the house so you have a unique favorable situation where you can charge whatever you want. You have decided not to speak to me about the overcharges and instead moved right to the lets set you up on a payment plan as if a customer has no voice to call you out on price gouging and overcharging. I again reached out and asked to speak to management. You refused to discuss the disputes and sent notices of payment plans that have now resulted in you sending me to collections incurring on going credit damages. You sent pictures of ************ and I sent pictures of when I moved in.

  Keep my deposit if you must, don't price ***** and overcharge a customer and then try to get them on payment plan and then send them to collections!!! All the while the customer, me, trying to work with you and get you to understand that many of what you photographed was maintenance repair work from your staff. You even tried to charge me for a second garage door opener that you hired to install and they only left one opener. Its unacceptable to treat people this way and calls your integrity into question. Do the right thing. Keep my deposit and zero out my account balance and stop the collections action. Do business in our region and community with integrity.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental company terminated lease, i moved out within 30 days as requested by them. A year and half later i was sent to collection for abandonment of property and owing three months of rent plus damages to property. My security deposit was used for said damages even though there was no walk through showing said damages. After gathering all documentation from management i have found out i had assistance with ***** housing for rent but was not told this and still paid rent for the two months that was already paid for. There is also documentation missing from the records stating it was either missed placed or purposely deleted. All signs point to fowl play.

  Business Response

  Date: 03/12/2024

  Hi ******, All documentation was shared with you prior to this report.  As requested by you, we shared everything we had in correspondence with you (you have attached some of this) and it shows the abandonment notice sent to you well before your moveout date and your ledger shows the ***** Housing payment was received by us and applied to preexisting charges you already had. We also shared the moveout condition report with you to show the damages that were caused during your tenancy.  We are bound by the lease, just as you are, and as stated in your lease, should charges not be paid after a certain time, you will be sent to collections. We understand its not a pleasant experience, but appreciate you fulfilling your end of the agreement. 

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21418644
  
  I am rejecting this response because: There was no abandonment of property. ****** moved out within the time given. Charges for that need to be dropped. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this apartment on August 18th, and on October 5th I started noticing ticks in my bathroom. I have no pets and have not been in the ***** or anywhere near ticks recently, and soon realized they were coming through my bathroom window and mainly concentrated to that area. There is a pigeon nest outside of my bathroom window, and based on that and the type of ticks (European pigeon ticks) I am certain that the pigeons have brought these ticks. I called Jacob Grants emergency maintenance line immediately and requested that they remove the pigeon nest and get rid of the ticks as soon as possible. They said they would get back to me. I called every day, sometimes multiple times a day, with the same response every time, saying no one was available to help me but they would call back. I also put in a written maintenance request. I didnt get a call back until October 11th, six days after my initial complaint. They said they would come into my apartment to look for ticks while I was at work, and texted back saying they couldnt find any ticks. I sent them six photos of the many ticks and they responded saying they would see who was available and try to send someone the next day. They never updated me, and it has now been five days since i heard from them. I have continued to call repeatedly and get the same response but no call back. I have started finding ticks on my body and I am afraid I will be bitten and contract lyme disease, but they dont seem the slightest bit concerned.

  Business Response

  Date: 10/17/2023

  Dear ******, 

  We have been diligent in working this issue for you. We hope you understand that this require us to get a third party pest control company involved and we have no control over their schedule.  We are continuing to work on this and are addressing it as quickly as possible. Thank you for your patience as we resolve this. 

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 02, 2022, I paid Jacob Grant Property Management a security deposit and signed a one year rental term for the property at ******************************* in *********, *****. On June 5, 2022, there was severe flooding from the apartment above within the same building that made my apartment conditions unlivable and I began seeking a different apartment with livable conditions. In order to vacate my property and leave the lease agreement, I was given the option to sign a re-rental agreement to leave the lease early. I signed this option and was able to leave and relocate from the Jacob Grant property to a different housing company and property on August 5, 2022. I paid all move out fees and relocated. On August 19, 2022, my security deposit was refunded to me. According to the lease, once the security deposit has been refunded, any re-rent fees or additional charges are considered paid. However, on August 24,2023 I received a notice from Genesis **** collection agency that I owed $2,419 in relation to Jacob Grant Property Management. According to Jacob Grant, I owed additional charges for the re-rental fees for September and October of 2022. However, these charges occurred after my security deposit was returned and therefore violate the lease agreement that was originally signed. I have never missed a payment in my credit history and these charges from the **** collection agency could severely negatively impact my credit score. Furthermore, no correspondence of any kind, whether via phone or email, was delivered to me regarding missed charges by Jacob Grant which further accrued late fees on these payments. The illicit behavior of choosing not to contact me about missed payments in order to build late payment interest over the course of a year is immoral and unacceptable. I would like other people to avoid the potential harm that has occurred to me due to Jacob Grant. Their predatory nature of making unlivable housing conditions and then seeking monetary gains is deceitful.

  Business Response

  Date: 09/25/2023

  Dear *******, 

  When signing an addendum to the lease (the Early Opt -Options) they are binding as the lease. You agreed to be responsible for rent and utilities until it was rented out again and therefore that added to your balance due. 

  As for the damage, our team was extremely rapid in getting this taken care of and was resolved within ten days. 

   

  Thank you, 
  Jacob Grant

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20641081
  
  I am rejecting this response because:
  
  The addendum to the lease does not mention any changes to the result of the security deposit return conditions. Any charges made after the return of the security deposit are a breach of the lease agreement. The dates of both the security deposit return and the void charges are in the attached files.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/11/2023

  Thank you for our response. At this time we are considering the matter closed. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10 I put in the portal required by Jacob Grant Property Management to come look at our kitchen sink that leaks and is molding. Now our bathroom sinks are molding. And the baseboards and the wall growing mold from the upstairs neighbors washing machine flooding down into our apartment a few months before, maintenance department. Came out and said it was mildew, ****** takes awhile to build up. This is NOT mildew when I clean it once a week and it comes back. I, myself am medically allergic to mold and Ive been sick for probably 8 months now. Now my infant is beginning to see the affects and hospital bill after hospital bill of saying its a virus and hes extremely sick. The company has done nothing but ignore resolving this issue and we are getting to the point of finding somewhere else to live because we physically can not handle it anymore but we literally will get charged over **** dollars just to leave this apartment. Because Jacob grant refuses to help. *** contacted them on ******** messenger and email and phone and the Company portal. We either want out of the apartment with no extra fees or we just want the issues fixed Please

  Business Response

  Date: 06/19/2023

  ******, 

  Thank you for your response. We have been communicating with you on this in a very timely and responsive manner. We can share out timeline of communication with you this as it too much to out here. We sent out a professional ************ and they indicated there was no mold or even mildew. In the pics you shared with **, you can see there is NO sign of the complaint you are making. We are more than happy to continue to work with you on this but hope you understand that a professional company who tests mold is extremely reliable with their findings. Once again thank you for the response and please continue to outreach to your property manager for further questions and assistance. 

  Customer Answer

  Date: 06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I do not agree with the company saying what they found when the corner in our bathroom is turning black. But at this point there is no point in fighting it. Jacob grant will benefit themselves and not the renter. Thank you for your efforts
  

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have filed two different complaints against this property management. We asked to get out of our lease and was able to do so; but they still charged us July rent plus all the late fees for July even though we got out of the house as soon as we got the mold test back. We moved into the house March 11, and the house smelled of cat pee and there was dog p*** all over the outside area. We professionally cleaned the carpets and cleaned the house top to bottom before we moved our stuff in because it wasnt the best move in ready. We took care of the house and made sure we left it cleaner than we got it. Today we received the security deposit. We gave them **** to move in, and they gave us 50 dollars back. They took everything from me and my family. Since moving in with them my health has declined, my 2 year old sons health and speech has declined and they have no remorse for not fixing the problem the right way before we moved in. I have over **** photos of the apartment when I moved in and they charged us on the security deposit for everything that was there before we were in. They keep crappy stained carpets in all the rooms, and dented walls so they can charge the tenants to fix them. This company has a bad reputation with black mold, and not fixing it and I hate that I had to experience it first hand. I would like the BBB to help me get the security deposit back and that I paid since I lived in the apartment for only 3.5 months out of the year lease.

• Initial Complaint

  Date:07/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We emailed the bbb on 6/28/2022 about our bathroom leaking and us thinking there was mold, showing Jacob grant the sample and they stated it was mildew. We told them we were going to have another opinion. The next day they sent over a worker when we were not home and entered our house and cut out even more of the ceiling. We then paid hundreds of dollars to have it professionally tested and sent off to labs to get tested. July 4th they sent another worker over before we had the opportunity to have the results and they patched the hole. The results came back 7/6/2022 as 5 different types of mold. 2 being very toxic to your health. They got our last complaint and started the move out process and 30 day but sent us 2 ways to break your lease. 1) buy out the lease which is 3 months rent plus a fee or 2)pay a monthly fee plus utilities until the unit is filled. Now that I know this unit is what has been giving me fainting spells/ seizures I dont feel it is right to have to pay to get out of an unsafe living environment for myself or my 2 year old son. The side effects to the molds that were found are being felt by everyone living in our unit, and outsiders that come in. We are also finding pieces of drywall with mold throughout our house in rooms that were closed because we havent been staying there due to us being worried about mold. I feel their worker that was sent is being passive aggressive and leaving mold behind as a threat. Im attaching pictures of the results, mold left by worker, the hole being cut bigger and their patch job. Thank you and have a nice day.

  Business Response

  Date: 07/13/2022

  Hi ******* and *******,

  As per your last request we have indeed let you out of your lease and it we have notified you that you will not be charged any early termination fees for this.  All we notified you of was to pay rent thru the end of July.  In the meantime you are free to move out as early as you desire and we will continue to address any issues you have. We have been more than accommodating in this and appreciate your understanding in helping us close this issue immediately.  Thank you.

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Jacob Grant Saturday morning about a leak coming from the ***tairs neighbors bathroom. Dripping dirty pee and p*** water into and on our stuff. I called the emergency maintenance line and got told this wasnt an emergency but I needed to talk to property management, he transferred me 3 different times to 3 different people and they all didnt answer. They tried to get a hold of us but I own a business and was out doing set *** and take downs and didnt answer. We contacted them again on Monday at 2 pm. They sent out a plumber from holeshot plumbing and they completely cut out the ceiling in our bathroom. I asked if there was any mold or anything and he insisted there wasnt. Later my fianc came home and looked in the garbage bag from the ceiling pieces. Mold was everywhere. Covering everything. We brought it into Jacob grant today Tuesday June 28, and with out hardly looking at it they stated it was only mildew. Theres still mold in the installation in the ceiling and a hole in our ceiling. The medical part comes where Ive been getting very lightheaded in the bathroom, and 2 weeks ago, I passed out and they think I had a seizure. Black mold can cause this in healthy people like myself. They are keeping us here and I feel it is pretty inhabitable. I dont know how many more walls or ceilings in this apartment have mold in them and now I dont feel safe for my fianc my son who is 2 or myself. I want out of this lease to make sure we can stay healthy.

  Business Response

  Date: 07/06/2022

  Hi *******, We appreciate your feedback. I show that our maintenance team has been diligently on top of this since the request was made. The contractor has notified us that any "questionable" drywall has been completely removed and we are doing several tests to verify there is no mold.  Once we get the results we will be sure to share those with you and in the meantime we will continue to work with you on this issue. We appreciate your understanding and patience with our staff and third party vendors and for allowing us access to your home to finish the work as requested.