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Business Profile

Restaurants

Stockman's Restaurant, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday September 16 my family went there to eat. There were 8 of us, so not a large group. We were automatically charged an 18% gratuity. This was not disclosed to ** prior to ordering. We did not dispute it at the time as we had just come from a funeral and were not in the mood to cause a scene. When paying, it asked us for an additional tip. After we paid we did not get an itemized receipt. I sent in a complaint on there website but got no response.

    Business Response

    Date: 10/19/2023

     Hi this is ***** the owner of Stockmans Restaurant. I have read over the complaint. In our menu it states that there will be an automatic charge of 18% for parties of 8 or more. I have attached a copy so that you may look at it. I am not sure why they did not receive an itemized receipt as we give one with every check before they pay their bill.

    Please feel free to contact me if you would like. *************)

    Thank you

    *******************

Stockman's Restaurant, LLC is NOT a BBB Accredited Business.

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