ComplaintsforBish's RV, Inc.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new camper, it won't hold water, Bish's rv Great Falls, Mt. looked at it one time and said it was OK, camper still will not hold water, Bish's said they could not look at camper until October. We are paying for a new camper we cannot use. Camper purchased 5/2/22

  

  Business response

  08/10/2022

  Mr. **********,
  We apologize for the inconvenience of this whole situation. The store has informed me that your camper will be picked up this week to be worked on and resolve the water issue. I have informed the Regional Manager to ensure that this gets taken care of in a timely fashion. Please let us know if there is anything else that we can do.

  Customer response

  08/12/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  since purchasing 2022 camper the water tank would not hold water making the camper useless, at my expense I pulled camper to Great Falls location for repair, the technician did not look at the camper and stared nothing wrong, after continuing attempts to fill camper at home, camper still did not hold water. Called Bish's to continue with trying to get camper repaired, was told they would look around camper in October, camping season over by then. We have been paying for a new camper we cannot use. Camper purchased 5/2/22, is now August when called General manager, he had arranged to have camper hauled 4 hours away for repairs, now is almost middle of August, camping season almost over. The total lack of professionalism, honor and just doing the right thing escapes our Bish's experience. We are not at all comfortable that any future items that could be found would be taken care of. Company did not honor warranty all summer. Camping season almost over and still no camper. Only fair resolution for us is a refund of purchase.
  Sincerely,
  
  ***** **********

  

  Business response

  08/24/2022

  Mr. **********, we do apologize for the inconvenience with your water tank and the overall negative experience taking away from your camping season. Just to recap our side of the story we hauled your camper on our own expense to our Kalispell, MT location due to the Great Falls, MT location not meeting your expectations which you agreed to. Once at Kalispell we ensured that your camper was front loaded and fixed in a weeks’ time. In order to get your camper done as quickly as possible we paid out of pocket and did not go through normal channels to ensure that you would be able to maximize your summer making memories. Upon completion of the job, we were unable to get a hold of you for several says until you expressed to the Regional Manager that you did not want it anymore. He explained to you why we would be unable to do that. We feel that we have fixed your issues in as timely of a manner as we could have when made aware of your issues. The Regional Manager is open to helping with a few payments for your time to meet in some sort of middle ground. Again we do apologize for taking time away from your camping and overall experience.

  Customer response

  08/31/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

   

  Your website, and from what our salesperson said, your creed or your belief system that your entire company works on is stated below...
  
  
  WELCOME TO BISH'S RV!
  HOW WE GOT STARTED
  Leland "Bish" Jenkins built his family business based on the principles of honesty, fair dealing, and treating customers right.
  
  We're a different kind of RV dealership dedicated to helping families find the perfect RV to help them create memories that will last a lifetime, while also delivering exceptional customer service and treating each customer like family.
  
  So, no matter where you live, no matter where you camp, no matter which highway you may travel, you are an important part of the Bish's RV family of satisfied customers. This is "Where Memories Begin!"
  
  
  My take away from the above statement is that I'd be treated like family and that if I had any issues they'd be taken seriously and the company would do the right thing.
  
  Your company could not have fallen farther from these words stated on your website and spoken verbatim by your sales staff. If you were to stick to your word I feel like our experience would have been a better one. Not only did your company exclaim that I'd be treated like family, I was also asked if I served in the military. When I replied "yes" the sales person replied, to his credit, "Thank you for your service." Which at the time, I appreciate. Now looking back at my entire experience with the company that statement of "being family" and "thanking me for my service" feels more like a slap in the face.
  
  In my case, the only "memories" that we'll be making are negative ones.

   

  In your response you point out your timeliness with this matter. Although you got it "fixed" (I'll address that matter in a moment.) within a few weeks, what you fail to mention was the 3 months it took me to get to the point where you brought it to Kalispell. What you also failed to mention was that your Great Falls team failed to find an issue at all with the camper and sent me home with it still broken. It took several weeks of complaints to get your company to do the right thing and fix it at your expense. If you feel like a customer waiting for months, and being told the whole time that they couldn't be helped or that it was fixed when it wasn't is good customer service, I respectfully disagree. And I'm sure anyone else would agree.
  
  Now let's address your definition of "fixed". I'd would like to thank you for fixing the issue with the wiring, solenoid, along with some plumping issues. What you failed to mention was that your Great Falls crew found none of these issues and sent me away. Also, that I had to call you and that no attempt was made by Great Falls to call anyone to assist. 
  
  Another thing you failed to mention was our conversation about the camper having a malfunctioning control panel after the Kalispell returned it to me. This fact was verified by your driver and all he could do was shake his head. 
  
  Id like mention that during our phone call I told you we'd take it out one last time. To your Kalispell teams credit, they did mention that  if I had any issues after my last camping trip of the year to let them  know. 
  
  In my humble opinion... I believe that after going back and forth both physically and over the phone with no fixes in place, bad attitudes, and telling me they couldn't get it fixed until October, then calling another branch of the same company to fix the issue only to find out it still isn't fixed, I should be offered a refund, or at the very least a new trailer to replace the brand new one that never worked in the first place.
  
  Your company has argued with me time and time again over this matter and although you attempted to fix the issue I believe you can't resolve the real issue at hand. That issue is that when a customer has an issue they have to bend over backwards to get that issue fixed. 
  
  The company should be the one is making the attempts to fix the issues, not the customer. 
  
  I'd also like to suggest that in your response to this you tell the whole story and not just the part that paints you in a positive light. 
  
  Thanks again Kalispell team for at least making the attempt to fix our camper. I'll be contacting you if there is an issue, hopefully, your company will choose to do the right thing. I'll make sure to follow up on this post no matter the outcome.

  
  Sincerely,
  
  ***** **********

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a fifth wheel RV from the *********************, ID location in October 2021. We had issues right from the start after one of their sales representatives managed to work in over $10,000 of additional warranties and extras into our financing. After a lot of back and forth and escalation of the issue, we were able to get some of it reversed, luckily. Fast forward to Fourth of July weekend of 2022 when we take the fifth wheel out on it's very first excursion. After a quick two day weekend in the summer heat we discover several serious issues. Our air conditioning unit is not functioning, our water tank sensors are not functioning, and there is a leak somewhere near our **** tank drain. We called the "24/7/365" technician hotline who told us the unit would need to be brought in for servicing. Since returning home from this trip we have left countless voicemails for the service department and have not yet been contacted. We have even tried contacting the ********* location which is closer to where we are living in ***********. I have used their website to submit service requests online, no response there either. We are at wits end on how to get ahold of someone to repair a unit that was evidently sold to us seriously damaged without disclosure of such issues. Of note, I put in an online request to "sell my RV" and received a call back within a few hours time. Convenient. That sales rep offered me $38,000 for the unit they sold me for $70,000 less than 8 months prior. I told her I was trying to get in touch with the service department, yet another dead end. I am so disappointed and disgusted with the lack of concern and service ****** offers once you drive off the lot with one of their overpriced piles of junk.

  

  Business response

  08/04/2022

  ***************,
  First, I wanted to apologize for the inconvenience of this whole situation and let you know that we do want to make this right going forward. I have contacted the Meridian stores Service Managers and they are aware of the situation. ********************* has been trying to call you but sounds like your mailbox is full so have been unable to leave a message. Additionally, he sent an email August 2nd requesting a time to schedule a call to work through some of these issues. If you have not received those calls or emails,please let us know and we can pass that information along to you. I asked for an update as well on the three issues you outlined. We do have it denoted in previous work orders that the grey tank sensors are not working so are more than willing to help with that. As for the leak and AC issues we do not have anything currently documented but can have your unit brought in for a diagnosis to help with those issues. Please feel free to contact the Director of ************* at ******************************* if these issues are not resolved quickly or if you would like to be put in contact with the ********* location. Again we apologize for your experience but do truly want to help.

  Customer response

  08/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought an ** in December of 2021, we have 2 problems with them. When we bought it we had an agreement for them to fix the awning and supports because it is broken, they havent followed through and we have no power getting to the inside of the trailer when it is plugged in. There is power to the outlet but it is not getting inside. We have called multiple times after talking to the diamond club we purchased and they said it had to go back to the dealer to be fixed. So we called the dealer and have gotten no response. We bought the ** for our autistic daughter to live in and to go camping and we can not use it.We would like it fixed.

  

  Business response

  07/27/2022

  *******************,
  First, we wanted to apologize for the inconvenience of all of this and if there was any miscommunication. To address the first issue of the awning there is a note stating hold off until brought up during orientationon our Bishs RV Fixed or As Is Sheet but was never brought up while at the counter post-orientation. Additionally, we log all concerns large or small even if nothing is to be charged to keep track of issues during delivery and cannot find any record of the awning being brought up there as well. We apologize but have no records at our internal counter after walk through stating this was ever brought up as an issue and have notes stating there were no customer complaints on day of delivery, so this was cashiered. As for the second issue of power we have no record of any sort about this issue from any of our inspections. We are more than willing to have this diagnosed to help with this issue. What we can do going forward is to get you in contact with our Director of ************* who has been made aware of the situation and has been in contact with the store to assign you an advisor to look into these issues.  Again we apologize for the inconvenience.

  Customer response

  08/01/2022

   
  Complaint: 17607114
  
  I am rejecting this response because: We did bring up the awning before ot was delivered and have proof. We called the warranty service about not having power to the ** and they said to call the store we bought it from. So I did, they never called me back so no their wouldn't be anything in the computers about it. I am complaining about their customer service, the fact they didn't follow through with the awning or a call back to fix a broken **!Sincerely,
  
  *****************************

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction, March 22,2022. We purchased a ********************************* from ****** in *********, **. We paid ****** to have the until delivered to a summer seasonal 5-month lot for our weekends and holidays and then it would go into storage for the winter. We live in *******, so they supposedly did the work to get the registration and plate done. When I checked at ******, they said it was because of the Covid. We finally got a paper plate from ******* in May. Several attempts but no call back. Our campground didn't open until April 21st but the owners allowed the delivery before that to just sit it there. When we got ready to go in and put the water on, I noticed that the until has damage at the shower. I have tried and tried to get this fixed and after several attempts they say, I have to bring it in. That would cost me ****** to get it there and ****** to get it back. This unit is brand new and we paid almost ****** for it and now they won't do anything to help. ******* at the dealership is very rude and gave us numbers that had nothing to do with fixing it and then no call backs. Now, they are saying they won't do anything to help. This camper is brand new and had never been used. My salesman tried everything to help but finally said, nothing can be done. I have only stayed in the camper three nights over the Holiday because of this issue and afraid the whole wall might destroy. On June 1st, ******* finally called and acted like the salesman never contacted her but he did. She said in her message that she had talked to our salesman and we needed to call her. She hd spoke with a ********************* about calling us and see what's going on and how she could assist and then two days later, couldn't remember even the message. When we were there, they said the owner wants his customers happy and how did they do. Well, then, they were good until you bought the unit. I would like for them to pay for the bathroom to be fixed by someone near the camper. Not our fault it is damaged.

  

  Business response

  06/16/2022

  We would like to apologize for Ms. ******* experience and our poor communication. Our Service Manager, Dustiny Flanders,at our Coldwater, MI dealership has reached out to ****************. Dustiny has been working with our team to get the manufacturer warranty paperwork corrected. The customer is also working directly with the manufacturer to have a mobile service unit come out to their site to fix the issues. And if the manufacturer cannot fix them, then weve already let the customer know well have the work done at our shop. One of our Service Advisors is going to follow up with **************** at the of the season (issues are not keeping them from using the **** to see if the issues were fixed and if not, what it would cost to have the trailer transported to our shop to fix the repairs. Dustiny gave **************** her cell phone number and let her know if she needs anything or if anything else comes up to call her.Dustiny last spoke to **************** on 6/9/22.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We made an appointment to drop off our trailer and have necessary repairs made on it. It has been 6 weeks, nothing has been done, and we have not been contacted. I have called several times and been told that I would get a call back that day. I have gone into the store and been told that someone else is working on it so they can't do anything to help me. I have not been given a callback. Not even once. When we bought the ** it came with a 1-year warranty we also bought the extended warranty. We were told that ***************** has a 3-day turnaround and that we would have our trailer returned to us with the necessary repairs in 3 days. These are minor repairs. Some of the electrical wires melted together, specifically the tow wire.

  

  Business response

  06/06/2022

  We are truly sorry for any miscommunication that weve had with the Butikofers. When they purchased their ** in March of 2021, we did have a 72-Hour turnaround time for most ** repairs. With COVID and the service demand issues that happened after their purchase, weve had to dissolve this service.  
  
  The Butikofers dropped off their ** on April 21st. It was scheduled to head into the bay on April 22nd to be repaired. Our shop was a week behind and their ** went into the bay on April 29th which we did not communicate and are truly sorry for. When the ** was dropped off on April 21st, it was already a month after the manufacturer warranty had expired. They do have an extended warranty, but it only covers major repairs. We still submitted the repairs to see if the manufacturer would cover anything and got the denied notice on May 16th. Customer called in on May 18th for a status and was updated on all repairs and warranty denial. We fixed the 7-way plug and adjusted/fixed a few more of their items. The only repairs that were not fixed were the blinds, the mesh cover,and the front leveling jacks. These all need to be approved by the customer because it will be the responsibility of the customer to pay since warranty is not covering the repairs. The ** was picked up by the customer.  
  
  We are truly sorry for the delay in the repairs and the poor communication we had with the Butikofers. If they have any questions or concerns, please reach out to our Service Manager, *************************** at ************.    

• Initial Complaint

  05/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 3/22/22 my husband and I purchased a Winnebago Motorhome from Bishs RV store in **************** for $134,000. We were told the Motorhome had a convection oven. The day of the purchase I realized there was no oven only a microwave. The sales manager signed an agreement that they would send us a new convection oven for us to install. Today is May 12th and no oven has arrived. On 4/26/22 my husband emailed the finance officer, who signed the agreement, with no response from him. On 5/4/22 we emailed the sales manager asking for his assistance about the oven, no reply. 5/4/22 we also texted the sales person who first showed us the bus, no reply. 5/10/22 I called the store asking for the manager or the salesman to please return our call, no reply. Since we brought the bus home we have replaced the slide motor, replaced 4 batteries, discovered a leak in the roof that caused damage in the ceiling, had to replace the shower hose, rebuild the water pump and the sleep number bed they also agreed to fix wasnt fixed so we had to take care of that as well. Its been very disheartening throughout this time period. We saved and planned for years for this purchase only to be ignored after our closing. Im hoping you can help us resolve this. Thank you,

  

  Business response

  05/20/2022

  We apologize to **************** and the delay it has taken to get him the promised Convention Microwave/Oven that is owed to him. After the delivery, our parts department when into action, tracking down the correct convention microwave/oven that would fit and vent properly in his motorhome. After talking to several distributors, the right oven was found, and on 5/12 the new convection microwave/oven was ordered and will be shipped to the new address **************** provided to use on 5/11 or 5/12. Again, we are truly sorry for the time it has taken to turn this around for **************** and we truly appreciate his patience. 

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Here is a summarization of the troubles we have experienced thus far:2/26/2022: Upon completion of our purchase agreement, prior to taking delivery, a faulty power supply board was noted and taken back for repair. Upon following up, this issue was noted during your QC process yet we still were sold the trailer 3/10/2022: No communication received from the service department oor status updates provided. A ****** review was submitted. Shortly after submission of the review, we were told the trailer was ready for delivery.3/12/2022: Orientation completed and a trailer brake controller installed on our 2021 **** Ranger by your service department.3/20/2022: Our Ranger experiences an electrical short and lose of power to the trailer brake controller, while traveling outside of *******************, **. Our truck is towed to a local **** dealership, trailer parked at KOA in ********** **. 3/21/2022: Bishs rv in ******** agrees to look at our trailer brake controller on the Ranger. A new fuse is installed.3/22/2022: Ranger loses power again. We bring the truck and trailer to BIshs in ********. The service department finds the brake controller wiring installed incorrectly, wires swapped incorrectly. Repair completed.3/24/2022: Arriving in ************* for work, attempt 30amp hook up and experience no 120v power. In addition, no city water hook up working and no heat in the bathroom. 3/25/2022: I contacted **** from the service department management team to discuss next steps. He asks if I purchased an extended warranty as "other options are available to those that purchased the extended warranty". This alludes to preferential treatment. After discussing options further, a mobile repair outfit is pre authorized for reimbursement via Jayco yet we are in charge of initial costs for the repair. In addition all mobilization costs are incurred by us, the customer. No timeframe for reimbursement was provided.

  

  Business response

  04/05/2022

  We truly apologize for ****************** experience. We did install the wiring wrong on his brake controller and our Cheyenne ********** helped us get it fixed. We've also had one of our technicians and our Operators Manager on the phone to help diagnose and talk through the issues. We have tried to address the issues as quickly as possible while ************** has been on the road, trying to help him even though we can't get to him to fix the issues. Again, we are truly sorry for the issues he's been experiencing and if he has any questions or concerns, please reach out to our Service Manager, *********************, at ************.   

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a 2021 Jayco 27RS fifth wheel from ***************** in ********, ** 9/2020. The ****************** has not return our calls after leaving 5 calls. The ** is still under warranty. We live in the ** full time, our **** tanks are full and will not emptying. The service department recording said they are not scheduling any motmrw service appointments.

  

  Business response

  04/05/2022

  We are so sorry J Clouss for the inconvenience and bad communication on our part to get a hold of our ******************* Since leaving this complaint, our ****************** contacted you and scheduled an appointment for 3/28/2022. We determined that there was a massive buildup inside causing the tanks to read incorrectly and had to hold the unit overnight. We made accommodations for J Clouss and the customer seemed satisfied with everything and with the repairs. Again, we truly apologize for any inconveniences trying to contact us.

  Customer response

  04/25/2022

   
  Complaint: 16922424
  
  I am rejecting this response because: 

  After our complaint was filled with the BBB ****** did schedule an appoint for our **.

  They did take the trailer in for service, reported back that the **** tanks drain was plugged,

  kept the trailer overnight.  When we picked up trailer the ** tech told us that the tank had frozen, we found the issue while we in Yuma **.  Freezing in Yuma ** does not make sense.

   

  After a week of living in the ** we went to empty **** and black tanks.  The **** tanks would not empty again and the black tank looked like it was leaking.  We tried to call ***************** ****************** with no return call.  Emailed and Texted ******* (the service representative that worked with us on the prior appointment) with no response back.  See below for list of calls and texts:

  Texts to Christy 

  4/11 10:49 AM requested to schedule a repair of grays and black tanks.

  4/ 11   3:00 PM we left a voice mail requesting a date and time for repairs

  4/11    3:09 PM ******* returned a texted message saying that she would get back with us 4/12 to schedule an appointment.

  4/14   7:17 AM tried to get status on appointment, since we had not heard anything.

   

  Phone calls to ****** service department:

  4/11   10:42 am left message

  4/13    10:22 left message

   

  We have made multiple attempts to schedule repairs.  

  We still need to get repair appointment scheduled.

   

  Please let me know if you have other questions.

  Thank you,

  J & ***************************

  

  Business response

  05/20/2022

  Most of the issues the Clouss' are experiencing are maintenance issues. Since they live in their **, we have provided accommodations for them to stay at the Tru by Hilton so we can perform work.

  The notes from our technician while working on the ** stated they performed multiple tests on Grey Tank 1 and 2. After the tests, he found that the tanks drain perfectly fine but found that there is a massive build up in the tanks causing the tanks gauges to read incorrectly. His recommendation was to leave both tanks flooded with chemical (Liquid Alive) for multiple days to allow for the blockage to completely break down. When the customers picked up the **, we spoke to them about the blockage, the chemical Liquid Alive, and maintaining the tanks. Sadly, warranties and extended warranties do not cover maintenance issues, and we covered the cost of the last work order for them. The customer also let us know that he was not receiving our calls and they were going directly to voicemail. Our last attempt we made to call the customer was on 4/30/2022.

  We truly apologize for their experience, and feel like we have tried to help in any way we can.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Feb. 7,2022 @ ***************************************************************************. Purchased a Camping Trailer. During the final Walk Through the technician could not get the left trailer light to work. I just bought the vehicle and I new there where working (dealers check them out since this was a used truck). I was blamed and had to drive home 40 miles without left turn signal (very nerve-wracking). I checked the light again at home. There was nothing wrong with them. Turned out to be the Trailer 7-way plug. corrosion and broken pins. I contacted the dealer just to aware him that it was not my fault and let the technician be aware so if the problem comes up again on other vehicles that he should check the trailer also. I figured I bought it "as is" and drove it off the lot and nothing I could do about it. I received a phone call from the salesperson who sold me the trailer. During our conversation i mentioned if it possible to get a new 7-way plug and I would install it myself. I was surprised and shock by the answer I received. Just one word "NO". She could have been nice about it, I understand, but to be upset/mad about it?? I would have just gone and buy one if I got and explanation. I don't plan on ever doing business with them again.

  

  Business response

  02/21/2022

  ***************** spoke with **************** on 2/11/2022, apologizing for his experience with us. There was definitely miscommunication between a new salesperson we have and **************** which is a training issue on Bishs RV. The phone call was handled incorrectly and we are truly sorry for Mr. ******* experience. **** offered to send a 7-way plug to replace on his coach. **************** was thankful for it and **** ordered and shipped the 7-way plug to him on 2/14/2022. **** did a follow up call on 2/14/2022, letting **************** know that the 7-way plug was on its way.Again, we are truly sorry and very apologetic of Mr. ******* experience and we thank him for letting us make it right.

  Customer response

  02/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since purchasing a 2021 Jayco North point 5th wheel RV from ***************** I have had nothing but trouble with warranty and service . It started on day one when going through the pickup walk through, The stereo system was the first thing to not work the tech spent 2 hours trying to figure out why it wouldn't work then upon delivery we set in the Rv spot and noticed that the counter island was cracked in half. and when hooked up the water the bathroom sink fixture and plumbing started to leak, had to have someone come out and fix that and the very next day the hot water heater stopped working they tried to fix 2 times before they found a short in the system. and all being told that they do not have a mobile service. Which we in fact were told that they did when we were signing all the extra's they so called provided. since January 2021 I have had it in 2 times for flooring coming up the hot water heater the counter top, No working Co2 detector no working door locks refrigerator freezing up and now again it had to go back because they did not order correct parts and on return in August they backed in to something and bent my back ladder which they had to replace and did not tell me they had bent it, This last week now February 2022 still having hot water issues they did not connect the water connector correct so it flooded my underbelly of my RV. The lack of communication has been horrible and I have to be displaced 2times due to it having to in to the dealership. I have spoken to the ** of ****** and I have asked to them to file a claim with Jayco to replace this one since it is a ****** they tell me that Jayco will not do that and that I just have to continue going through all the warranty issues until it runs out at the end of this year. I'm asking that ****** make this horrible purchase right by doing the right thing. This has been very mentally exhausting and has affected my job.

  

  Business response

  02/21/2022

  Bishs RV has been helping ****************** with her Jayco North Point 5th Wheel and the warranty issues shes been experiencing. She is frustrated with the lack of quality of the build from Jayco. Under warranty, we have replaced the following: entire linoleum flooring, countertop, and around 20+ more items. We know every time we do work for ******************, its hard because she lives full time in her RV. We did do damage to her rear ladder by accident. We apologized and replaced it free of charge for her. We went out again on 2/8/2022 to repair the hot water system and a few other items since we finally received parts. We have done our best to help *****************, picking up her 5th wheel for her to bring it into the shop or doing mobile service for her. We understand her biggest frustrations are with Jayco and all the warranty work that has been done. If ****************** needs anything,please call us at ************ or if she has any concerns, please call our General Manager,*******************, at ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩