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Business Profile

Genealogy

Origin of Names

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Origin of Names's headquarters and its corporate-owned locations. To view all corporate locations, see

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Origin of Names has 3 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an embroidered family crest as an anniversary gift for good friends. It has been over 4 months and I have not received the item. I have repeatedly emailed the business and received no reply. Upon going to the website and looking at the status, it says the item hasn't even shipped. The crest was $221.98 including shipping and handling. I would like to be reimbursed for this lack of delivery of item.Thank you,*******************************

      Business Response

      Date: 08/09/2023

      The customer ordered an embroidered product that takes 2-5 months for delivery, as it is made by hand. The embroidery is scheduled to be finished by our hand embroiderer in ******** and shipped off to our office within the next week, it will then be handed over to our ******. We do sincerely apologize for the delay, as our items are handmade we can only give estimated production times. I will go ahead and upgrade the shipping from our ****** to the customer to Priority free of charge to get it to them as quickly as possible. Thank you.

    • Initial Complaint

      Date:04/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/18/23 I ordered a double crest embroidered coat of arms plaque in the amount of $141.98, order # ******.Company is: 4crests.com, their email: ***************************************************** Website said **** weeks for delivery. My first contact was Jan 19 informing them that I needed the item by April 1, 2023 and would they be able to get it to me. They never responded. Next contact was 3/9 - no response, 3/17 I emailed again - on 3/19 I got an email stating that my item was in the last stages of production at the embroiderer in ********. On 4/5 I emailed again asking for my item, 4/6 they responded "I do apologize, as these are totally embroidered by hand we give our best estimate on time, but it's not always exact. Your embroidery is shipping out of ******** this week to our office in the **. Once your order has shipped from our office you will receive an automatic confirmation with tracking code. I will also upgrade your shipping option to Priority free of charge, as an apology for the production time." As of today 4/22/23 I have not heard from them and I sent another email on 4/20/23

    • Initial Complaint

      Date:01/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a coat of arms on canvas on Dec 15, 2022. I received a receipt via email for the order on that day. Since then, I have not had any communication with the company. I have emailed them 4 times and called them 3 times. No response. I cannot get an update or any information on my order. They charged my account on the day of the order and there has been no communication since. I would like my money refunded or the item delivered.

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put an order in as a Christmas gift and on their site it said in order to receive by Christmas order by November 17th I ordered my 2 items on October 20th I was told many times it would make it by Christmas and then on December 23rd I was told that it was dropped off at the framer and would not make it by Christmas and I have not heard anything back from them since then. I cant get information about when my items will be shipped out to me at all the link they provided does show any information like they said it does

    • Initial Complaint

      Date:12/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 Name Celebration $24.99, 1 Coat of ************** Combo Print $41.90, and 1 Gold Foil Coat of Arms $29.99 for a total of $96.88. I never received any of my order. I emailed the company 4 times with no response. First time on November 27th, then November 29, December 13, and most recently December 14th.

      Business Response

      Date: 12/28/2022

      Hello, according to **** tracking 9405511206213134094471, this was delivered on the 21st

      Customer Answer

      Date: 12/30/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:10/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 29th, 2022 I ordered a family crest for my father ($76.98). They sent him the wrong family crest. They used an incorrect name and coat of arms. I emailed the company on October 11th, and informed them of the error. The company either needs to refund my purchase or resend the correct family crest coat of arms.*****************************

      Business Response

      Date: 11/01/2022

      We emailed the customer on the 14th that we had previously sent a sample and did not receive a reply within the 48 hours that is given for revision, thus it was sent into production. We can have a replacement done since it was incorrectly spelt, but they need to send us a photo. They responded on the 22nd that "they hadn't received it", we are not sure what this means and since then we have received no new correspondence. As we emailed previously if they send us a photo we can get the ball rolling on a replacement

    • Initial Complaint

      Date:09/23/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered an embroidered family crest banner from this company in June 23, 2022. We paid with PayPal, but to date we have not received it. We got an order confirmation email from them the same day. We've sent emails inquiring about the status of our order, but the last we heard from them was August 17, 2022, telling us the order was going to be shipped from their embroiderer in ******** "next week", which I assume to mean around August 24, & that they'd upgraded the shipping because of the inconvenience. We've emailed them twice since but received no response. I left a phone message for them today. I would like either the product I ordered, which was to be a birthday gift, OR a full refund.

      Business Response

      Date: 10/12/2022

      Hello,

      According to **** tracking number 9405511202557143854461 this order was delivered in or at the mailbox at 10:04 am on October 11, 2022. Thank you.

      Customer Answer

      Date: 10/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a mug Got confirmation on 06/08/22. Have not received any reply from the company regarding delivery. I only received a pdf.

      Business Response

      Date: 06/29/2022

      Hello,

      According to **** tracking 9405511202557857336734 the customers ordered was delivered on June 29th. Thank you.

      Customer Answer

      Date: 06/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Origin of Names is NOT a BBB Accredited Business.

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