We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tourist Attractions

Crystal Gold Mine & RV Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Attractions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good day and thanks for helping, on July 20th I called Crystal Gold Mine and RV park to make a reservation for a camping site. On July 20th they took $25 out of my account . I assumed that the $25 was for my camping site plus tax . At the time they told me the camping site was $23. They never mentioned a booking fee because I would never pay $25 just to book it and then another $23 to stay there. I camp often and would never agree to a $48 tent site. Unfortunately 4 days ago I fell off a ladder and broke three ribs. I was in the hospital for 2 days. I just got released yesterday . They phoned me yesterday crystal gold mine and *******, I put them on speakerphone because my daughter was here to take care of me and she heard the whole conversation. The *** said that I missed my reservation and he's going to have to charge me $23. I was pretty upset because I believed that I already paid for the campsite July 20th when I paid the $25. I was in a lot of pain but agreed to pay the $23. My daughter is a witness she heard everything and the *** said twice that I was going to be charged $23. I was upset and I hung up. I checked approximately 6:30 last night and he charged me a full $48.50. I did hang up on him because I was upset in a lot of pain and believe this was a transaction out of spite. I left them an email and gave them a chance to pay me back, but as a result of them charging me 4850 I only had $40 in my account and now I have a $30 overdraft fee in addition to the $25 they charge me. I am requesting a full refund. The lady called me back this morning and said all the sudden the campsite went up to $48.50. They are deceitful and they lie. They change their prices whenever they want and never ever mentioned a booking fee. I would like a full refund of the 4850 as I'm in the Rears because of them. Thank you so much for all your help and have a nice day.

    Business Response

    Date: 08/23/2024

     Dear BBB representative,

     

    Thank-you for notifying us on this matter.........I have attached the following paperwork for your review........online reservation ( A ).....parks rules/policies ( B )....  "click to agree "  screen shot (C )..........see below for explanation of the charges 

     

                                       Paperwork pertaining to this reservation

     

    This customer made their reservation via our website online June 18th at 5.54 pm to stay at our park  ( see A )......

    As part of the reservation process the customer has to review the parks policies ( see B ) 

    In order to proceed with and complete their reservation they must " click : to "agree and continue" to the parks policies ( see C )

     

                                      Summary of the situation and charges incurred

     

    This customer made their reservation online via our website on June 18th to stay at our park. They " clicked " and agreed to the parks policies including the cancellation policies. This customer received a confirmation email once reservation was made. They also received a welcome e-mail 24 hours before their arrival date. Both emails contained the parks policies that they had agreed to when they made their reservation to stay with us. This customer failed to arrive for their reserved stay with us. They were charged accordingly and correctly ( 1st nights stay and booking fee ) as a " no show " under item 1 of the parks policies.

    We explained the charges to the customer during the phone conversation that took place after their " no show " 

    I hope this explains everything. please reach back if you have any follow-up questions.......

    Customer Answer

    Date: 08/23/2024

     
    Complaint: 22157953

    I am rejecting this response because: I never received any emails from them. I never received any of that information as far as the rules Etc when I paid. All they did was take my money please have them Supply that email that apparently I signed or text cuz I don't have it for that day. Also they never sent me an email before I came a welcoming email. Please have them also provide that because there is none proving that they are deceitful. I want my money back.

    Sincerely,

    *********************

Crystal Gold Mine & RV Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.