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Business Profile

Cigars and Cigar Accessories

Custom Wineador Creations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cigars and Cigar Accessories.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of humidor shelves in 4/5/2023 and have yet to get a response from the company on the status of my order. Reached out to them in four different occasions and the only response was on 4/9/2023 that the items are being made and I would have a deliver date by 4/15/2023. Four more emails and still no response. My credit card was charged for$ 152..00 and nothing to show for it.

  • Initial Complaint

    Date:05/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased cedar cigar shelves from this company 1/4/2022 and my account was debited 1/5/2022 for $42.64. My Order No. ********** I have sent multiple emails regarding my purchase. I received only 1 email stating my product was shipping that week. To date I have continued to send emails and still have not received my product and there has been no additional response from the company.

Custom Wineador Creations is NOT a BBB Accredited Business.

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