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Business Profile

Tablet Equipment

Inland Cellular

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for Inland Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Inland Cellular has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Inland Cellular

      1112 36th St N Lewiston, ID 83501

    • Inland Cellular

      1605 SE Meadowbrook Blvd Suite 7 College Place, WA 99324

    • Inland Cellular

      672 W Pullman Rd Moscow, ID 83843-2061

    • Inland Cellular

      2612 Nez Perce Dr #A Lewiston, ID 83501

    • Inland Cellular

      1035 N Stratford Rd #H Moses Lake, WA 98837

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allows my phone to connect to their network, but not provide service. If I can't use them for roaming they should not let my phone connect. It lets my phone connect without me knowing and disables my phone from making and receiving calls. When I attempt to make a call, I receive a message from inland cellular asking for money to make a call. They should have an opt out option instead of disabling my phone. My network is available and I can restart my phone to regain access, but I don't know I'm on Inland Cellular's network until I try to make a call. They say it's my phone company's fault for not paying them to use their networks for roaming.

      Business Response

      Date: 10/18/2023

      To whom it may concern,

       Inland Cellular is not able to help with this issue, this customer is not an ********************** customer and we have no control over who or where his cell service connects.  *********** issue must be addressed with his service provider and they should be able to discus a resolution with the customer.  The issue could be due to how His Cellular provider has his service set up or it could be a number of things that they may need to look into.  We apologize for the inconvenience and we are happy to trouble shoot with his service provider if needed.

      sincerely

      ****

      Inland Cellular

      Customer Answer

      Date: 10/18/2023

       
      Complaint: 20720455

      I am rejecting this response because: They are holding my cell phone service hostage and asking for money. I have cell service in ********, until it connects with Inland Cellular service. Why are they allowing non customers to connect to their mobile network and ask for money. This seems to be a shady business practice. They tell me I'm "roaming" however I disabled "roaming" on my phone and still end up connected to their network. I cannot make or receive calls until I restart my phone. Nowhere else in the nation have I had this issue. I am not their customer and I am tired of hearing their messages asking for money when I try to make calls in ******** *****. 

      Sincerely,

      *******************

      Business Response

      Date: 10/19/2023

      Our Technical Team has done some trouble shooting with VZW and have gotten this issue resolved.  The customer should be able to place calls as normal connecting to VZW towers. If he still connects to Inland Cellular a one time power cycle should fix it.  If it still happens after that, Inland Cellular has done everything possible to resolve this issue.

      Thank you

      ****

      Inland Cellular

    • Initial Complaint

      Date:11/02/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They claim we did not pay our bill in either August or in September, they seemed to not know which. The bill was 174 dollars and some change. They wanted to double the Bill and argued with me about whether we paid or not. I switched services. That was the 14th of August 2022 I switched.

      Business Response

      Date: 11/02/2022

      Hello,

      can I please get an account number for this customer.  I have done a search in our data base by the name with no response back.

      Thank you

      ****

      Inland Cellular

      Customer Relations ManagerTell us why here...

      Customer Answer

      Date: 11/11/2022

      Hello,

       

      My account number was ******. Here is exactly what happened. A few months ago, exactly which one I am not sure, I made a late payment. At some point it was not properlly applied to my account, so they considered me a payment behind and disconnected my service despite being current. When I explained this to them they argued with me and stuck to their guns. I can pull bank records to show all my payments. If I do this, I want all money due dropped for the harship they caused me with my business and my personal life by not doing their jobs correctly. Also if they are going to claim they did not get the payment, then they owm me 176 dollars.

       

      *************************

      Business Response

      Date: 11/22/2022

      Letter response and Audit of the customers account attached.

      Customer Answer

      Date: 12/02/2022

       
      Complaint: 18347622

      I am rejecting this response because:

       

      As per trying to explain this on the phone, our phone service was cut off prior to ** stopping paying for service. There was also not an attachment to view here. So by default I am going to say no. We will pray the outstanding balance, but this is ****.

       



      Sincerely,

      ****************************************

      Customer Answer

      Date: 12/06/2022

      Ignore my official response through the portal, I had not found the attachments so I rejected their resolution. I am fine with their resolution.

    Inland Cellular is NOT a BBB Accredited Business.

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