Business ProfileforCope Collision Center

I have a tesla model s that was involved in a minor accident that needed body repair work done and this business was one of two places with certification to repair Teslas. We had our car towed there April 3rd. On April 4th Allstate sent a estimate with body repair work rated at $75 an hour. The car was then looked at by **** who then went back to the insurance quoting a rate of $185 an hour for body work which Increased the cost significantly. My insurance notified me that they were not able to reach an agreement over labor rates and if I were to keep the car there then I would be responsible for the difference. I then attempted to have the car towed to the other location that would repair the car at the labor rates quoted by my insurance. At this point **** would not release the car until I payed for the diagnostic work at the $185 hour rate (NO repairs had been done on the car) and for storage fees at $250 per day. This amount was about $5500. I of course refused to pay this and tried to argue that they could not hold my car as no repairs had been done. They even tried to convince us to get car fixed and they would go after my insurance for the difference--again I refused. My husband and I finally physically went to the shop, showed them the paperwork showing what Allstate was willing to pay, and said they shouldn't have even touched the car if their rates were going to be that far off. They finally agreed to release the car after we paid $50 per day storage and diagnostic work at $75/ hour which totaled about $1500. The frustration comes from the fact I had no control over what my insurance will pay, or the ability to offset the storage fees by having the car worked on or moved sooner. At no point did I feel that this business was being reasonable with their business practice as they continued to double down on saying their labor rates were reasonable despite evidence to the contrary and expected me to pay these fees when NO work had been done.