Complaints

This profile includes complaints for NAFCO Finance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NAFCO Finance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NAFCO Finance

  3449 E Copper Point Dr Meridian, ID 83642-6731

• 

  NAFCO Finance

  888 SW 5th Ave Ste 1600 Portland, OR 97204-2030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So in order to fix my credit after bankruptcy, went to ******* **** and got a vehicle I ended up unemployed these last couple of months so when I called to make arrangements and explain my situation, they offered no options and never called back and when I called back. They had no idea what I was talking about. They ended up taking the car the next day overnight without a knock on the door or paper left behind. I never received welcome paperwork or phone calls on my account or any communications from them other than to go get my stuff and come to find out after some research theyre not even a regular bank and theyre trying to mark this as a repossession on my credit report. This is a finance company pretending to be a bank so I feel misled and scammed If the dealership wouldve been upfront on how they finance those with bankruptcies and lower credit, I would have never purchased a vehicle.

  Business Response

  Date: 03/03/2025

  ******** purchased a vehicle in March of 2024.  A welcome letter was sent to customer on April 3rd and a call was placed to the customer on April 15th.   This was the 2nd loan customer has had with us.  Customer made payments without issue for 8 months then called to inform us that he had lost his job and needed to surrender the vehicle.   Per customers request, we had the vehicle picked up and liquidated.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22934534
  
  I am rejecting this response because:
  In none of their communications did they disclose that they were not a bank. They took my car in the middle of the night without leaving any communication or a heads up. This in fact is not my second loan, they had to swap me out vehicles because they originally sold me a faulty vehicle and no options or effort were presented to me to keep my vehicle or make arrangements when I told them I lost my job.
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The numbers on agreement and credit report do not add up. Been paying on this car for over 14 months and only 2000 has come off the ****** dollar balance. Website like like a fake finance company for ******************** Lot in ***** *****. They keep dropping my credit score and adding to the balance when I have perfect payment history. We pay 484 a month x14 and only 2000 has gone to the balance. This is a scam.

  Business Response

  Date: 12/04/2024

  NAFCO (Lender) has investigated the complaint submitted by the Customer. The Customer and her co-buyer purchased a vehicle on 9-22-23.  The amount financed for that purchase was $18,753.64. The contract is a 63-month term, with an interest rate of *****%, and a payment of $482.97 due monthly. The amount financed is an amortized loan, meaning each payment first pays off the interest expense for the period and then any remaining amount is put towards reducing the principal amount. This along with the APR, finance charge, amount financed, and total payments were all disclosed to the Customers in accordance with the federal truth-in-lending requirements. 
  

  Our records indicate that since the purchase of the vehicle, there has only been 1 month where the Customer incurred a late fee of $24.14.  Other than the single late fee, no other fees or charges have been placed on the account.  As of the date of this complaint, the Customer has paid a total of $6,785.72.  $4,143.92 was interest, $24.14 was late fee, and $2,617.66 was principal reduction. The payoff balance as of 11-25-24 is $16,135.98. We confirm the amount allocated towards interests and principal has been proper thus far. Lender is more than willing to discuss any further questions the Customer may have regarding her loan amortization. 
  

  Lastly, the Customer referenced her credit score going up and down. Lender properly and permissably reported customers account information to 2 credit bureaus. However, Lender has no control over how the credit scores are determined by the credit bureaus.

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The numbers on our credit report do not add up. We have been paying $484 month for 14 months and the balance has only gone down $2,000. The numbers do not add up. I looked into the finance company and it looks like a fake finance company for ******* value lot.

  Business Response

  Date: 12/05/2024

  NAFCO (Lender) has investigated the complaint submitted by the Customer. ********************** is a The Customer and his co-buyer purchased a vehicle on 9-22-23.  The amount financed for that purchase was $18,753.64. The contract is a 63-month term, with an interest rate of *****%, and a payment of $482.97 due monthly. The amount financed is an amortized loan, meaning each payment first pays off the interest expense for the period and then any remaining amount is put towards reducing the principal amount. This along with the APR, finance charge, amount financed, and total payments were all disclosed to the Customers in accordance with the federal truth-in-lending requirements. 
  
  Our records indicate that since the purchase of the vehicle, there has only been 1 month where the Customer incurred a late fee of $24.14.  Other than the single late fee, no other fees or charges have been placed on the account.  As of the date of this complaint, the Customer has paid a total of $6,785.72.  $4,143.92 was interest, $24.14 was late fee, and $2,617.66 was principal reduction. The payoff balance as of 11-25-24 is $16,135.98. We confirm the amount allocated towards interests and principal has been proper thus far. Lender is more than willing to discuss any further questions the Customer may have regarding his loan amortization. 
  
  Lastly, the Customer falsely believes ********************** is not a legitimate business entity. NAFCO Inc. is a general business corporation registered with the secretary of state and is an entity in good standing and licensed to do business. Customer may verify this information by going to the Idaho Secretary of State's business website, if he wishes.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a vehicle from ******* ***** in ************* with the financial company Nafco financial as the holder of our vehicle loan. We had the vehicle for barely 2 months and Nafco financial decided to repossess the vehicle prior to us being able to make the 2nd months payment. They made no attempt to contact us about the payment, nor did they honor their contract stating if a vehicle was over 2 weeks late on the payment they would imobilize the vehicle and at 30 days reposses the vehice. The vehicle payment was less than 2 days late when the repossession occurred. We also have another vehicle with them and for the last 4 years due to our pay check schedule, the payment is always 8-10 days late and it has never been an issue with nafco that our payment has always been late on our first vehicle. Also as with all repossessions the lender is supposed to send you a letter before the vehicle goes to auction and we didn't receive a notice from the lender until 6 months after the car was sold stating the remainder and it didn't state where the car was sold or if it was sold at auction. The notice of remainder was the only form of contact we had from them after the original purchase of the car. Nafco financial is now dinging my credit report and the debt is being resold to other creditors. If this is something you could help me with I would appreciate it. Ideally, I'd like for them to remove the debt from my credit report and not continue selling this debt. Thank you

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact this company to supply them with new billing information but they will not contact me back. Now my payment will be declined.

  Business Response

  Date: 09/09/2024

  Customer opened account with Lender on ******. Welcome call messages were left for customer on ******* and ********.  Customer scheduled reoccurring auto-payments and no contact was attempted by either party until 8-30-24 when customer called in to update the card on file for the auto-payments and also update his address. The payments and relationship with this customer has been exemplary. 

  Sincerely,

  Lender

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I missed a payment with Nafco and got an email stating to setup a payment arrangement, so I went online and setup payments. Thursday morning August 9th my car gets repossessed and so I call Nafco and they tell me since I missed a payment they put the car out for repossession and I no longer can pay them. Ive seen many reviews online explaining the same thing. Another email told me that if I didnt pay I would get late fees which I was fine with paying but apparently they thought repossession was needed. My desired settlement is that they fix their business practices, my spouse, newborn baby and I were getting ready to head out for the day when I randomly get a call from a unknown number asking if it was me and then I get told if I want to get anything out of my Acura before they take it. My payment arrangements were also manually removed by one of the employees.

  Business Response

  Date: 08/19/2024

  The customer who filed the complaint (Customer) purchased a vehicle on May 3, 2024.  We, the lender (Lender) purchased the installment contract to service the loan. The first payment of the contract was made as scheduled.  When the 2nd payment came due on July 17, 2024 no payment was made and on the 18th a text reminder was sent to Customer.  On the 19th an email reminder was sent to Customer. On July 20th ****** reached out to Customer leaving voice messages, as well as text messages letting him know collection processes would continue until the account is current.  Customer did not reply to the messages left. Another text message was sent on the 23rd. Customer contacted our office on the 24th and agreed to make the payment on Saturday the 27th. On the 27th Customer received an automated text message letting him know the payment was needed that day to avoid a late fee being charged; no payment was made.  On August 4th Customer went online and scheduled a partial payment for August 5th that was declined by their bank. ****** attempted to contact Customer, by phone and text, about the declined payment. Neither message was returned by Customer. On August 5th at approx. ******* the customer went online and made a partial payment of approx. 20% of the amount due. Customer had also scheduled a partial payment for August 7th that was declined by their bank.  ****** attempted to contact Customer by email letting them know about the declined payment. 
  At that point, with the account 21 days in default, on only the 2nd scheduled payment, several declined payment attempts, and no contact from the customer in 14 days (despite many efforts by lender to contact them), the account was placed out for recovery to safeguard Lenders interest.  The following day the vehicle was recovered by agent. Contact was made by agent to allow Customer to retrieve personal belongings from the vehicle.  Customer then contacted Lender about the process. Customer was made aware of the redemption process and liquidation process, if they chose to not redeem the car. At no time was a payment offered by customer or refused by ******. Lender is always amiable to reasonably working with its customers. However, the lack of communication after an event of default limits Lender's options, as it must safeguarding its interest. 

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've recently experienced financial hardship for the month June but has managed to pay for the past due payment for *** and made partial payment for the Month of June. Nafco Finance had called and asked when I would be able to pay the other half of the payment I provided the day I would make that payment. The next day Nafco took possession of my car knowing when I would make payment. I called Nafco to see if I could resolve the issue and still make the past due payment but was unwilling to work with me. I've experienced extenuating circumstances and feel like I should have the chance to pay the other partial payment and continue to make on time payments afterwards. I'm so close to paying off this car and have worked way to hard and invested so much money into my vehicle.

  Business Response

  Date: 08/02/2024

  NAFCO (Lender) has investigated the complaint submitted by Customer. Customer purchased a vehicle on July 14, 2020, and ****** purchased the installment contract to service the loan. Unfortunately, in reviewing the Customers payment history, it does show a regular pattern of late payments. ****** worked with Customer through several late payments, up until April 2022 when the account was 29 days past due. At that point, ****** repossessed the vehicle to safeguard its interests. Thereafter, Customer reached out to Lender and discussed the difficult times Customer was experiencing and requested to redeem the vehicle. ****** agreed, given the circumstances, to allow vehicle redemption. Customer signed a Redemption Agreement, which restates the payment terms and informs the Customer that failure to make timely payment is sufficient cause for Lender to repossess the vehicle without further notice.
  

  ****** attempted to work with Customer to maintain the account in good standing, but the pattern of late payments continued. From the date of the first repossession to the second repossession Customer made 25 late payments. On July 18, 2024, the account was 20 days past due when the recovery agent found and took possession of the vehicle. On July 23, 2024, Customer contacted ****** seeking to redeem the vehicle again. However, based on the totality of the circumstances, the Lender informed Customer that payment in full would be required to redeem the vehicle, per the contract. Customer was not amiable to that option. Lender is willing to re-open the original redemption offer, but to mitigate its risk of loss Lender is not able to return the vehicle to Customer otherwise.

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was repossess on 12/03/2023. When I contacted the lien holder via email it was explained to me that I had missed a payment in September of 2023. I sent him the completed transaction record from my bank showing that the payment was made on 09/07/2023. He then stated that I had not made a payment in August of 2023. I again sent him proof from my accounts that one payment was made on 08/21/2023 and an additional payment on 08/24/2023. He then stated that I had not paid in June of 2023. I again sent him proof I had paid a double payment in June of 2023. He then stated in email that the missed payment was in April of 2023. He has refused to provide a copy of the loan documents as I've asked on numerous occasions and instead spends his time being demeaning, disrespectful and snotty.

  Business Response

  Date: 12/20/2023

  We financed a vehicle for the Borrower on September 8, 2022.  Payments are due on the 23rd of each month, with the first payment coming due in October.  The first payment was not received until the account was 8 days in default on October 31, 2022.  She then made 3 payments on time until February when her 2-23-23 payment was not made until 3-6-23 at 11 days past due.  Being 11 days past due, a late fee was triggered in the amount of $26.52.  While the payment amount ($530.58) was paid on the 6th, the fee wasnt.  When 95% of a payment is made, the loan software considers the payment satisfied and truncates to the next due date and records the account not past due but short. No consequence to the customer, it simply allows them to pay the late fee with the following payment.  However,until at least 95% of a payment is received that account is in default.
  Borrower made no payment at all in May, again triggering a late fee.  In addition, we received notice of her insurance policy had canceled on June 17th, and we had to place insurance on the vehicle, causing the monthly payment to increase approximately $95/mo. The insurance policy was reinstated on 6-27-23, and the policy we had placed was removed.  Knowing she was in default, Borrower made a Payment in the amount of $1,256 on June 26th. Despite being 34 days past due, we did not initiate repossession actions.
  Borrower again made no payment in July, so on August 17th with the account nearly 30 days in default the account was placed out for recovery.  At that time, an estimated recovery fee of $475 was placed on the account. Borrower made a payment on 8-18-23 which was applied to the outstanding fees and partially towards the July payment.  She made another payment on 8-21-23 to bring the account current. With her next payment due on 8-23-23.We rescinded the recovery order, however, we still had to pay the agent their Close fee of $475.   On 8-24-23 Borrower made a partial payment in the amount of $517, however it was returned *** on 8-30-23 resulting in a $20 *** Fee, and the account being past due for the August 23rd payment.  Also during this time, ******** emailed members of or office insisting to not be contacted by phone, text, or email.
  Borrower made a payment of $548.91 on 9-6-23, however due to the *** fee and late fee, it did not bring the account current, the September payment had not been satisfied.  Again we received notice that the insurance policy had been cancelled as of 10-2-23 so again, we placed insurance on the account causing the payment to increase approx.$95/mo.
  Borrower made a payment in the amount of $530.58 on 10-4-23 but with insurance and fees, the September payment had not been satisfied,leaving the account in default.  On 10-17-23 we received a refund for a cancelled service contract, financed at the time of purchase that was applied as a principal only payment.  Borrower made a $530.58 payment on 10-18-23 that satisfied September payment.  That was the last payment made by ********* Her October payment came due without payment, and due to her insisting to not being contacted, On November 22nd, 35 days since her last payment was received, the recovery agent was engaged to pick up the collateral.  On December 3rd,46 days since Borrower last made a payment, the collateral was secured.
  Borrower has requested, and received, the account ledger detailing all the payments made, fees charged, etc. for the life of the loan.  She has also received a detail breakout of each payment received, what fees were paid, and what payments the money was applied to, explaining how the account was in default when we engaged the recovery agent to secure the collateral.
  Borrower misrepresented the discussion about missed payments.  Theres no dispute from Nafco about the payments that were made, I sent her the payment ledger.  However, when it was pointed out the month in which some of the payments were made, is not the month in which they were due, the borrow became belligerent to the simple math and timing and would turn to name calling and threatening of frivolous and baseless lawsuits.
  While there were Four complete months (February, May, ******** November) without a payment being made at all, several payments were made in the month following when they were due.   For example, no payment was made in February.  The payment due February 23rd was made on March 6th, but the payment was short, because the late fee was not included.  The payment due on May 23rd was not made until June 26th, etc.
  Finally, ******** hasnt disputed the fact the payment made on October 18th was for her September payment, leaving October unpaid and the contract if default, and that no payment was made in the month of November at all, leaving the account in deep default, prior to the vehicle being secured on  December 3rd. 

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21029401
  
  I am rejecting this response because: despite the extensive conversation with *****- none of this information was provided. I logged into their company portal that had an amount due. My payments reflected whatever that amount was for that month. So if there were fees unpaid that would have been a result of their portal not reflecting the correct amount. 
  

  as far as their collections department couldnt contact me- that is a lie. I refused further phone calls etc because of the lies ***** and ***** would tell regarding fee amounts. So I requested everything be mailed to me. At no time did they mail me any past due balances or notices for fees unpaid. 
  

  they have failed to follow their contractual obligations- and my payments have been made. While theyre stating that the payments were late- they were I never said they werent. But essentially now theyre saying I didnt pay October because there were so many fees accrued (that they failed to include on their portal or communicate with me) that my October payment went to fees I was unaware of?

   

  it is the companys responsibility to make sure their portal is reflecting the appropriate amounts due- which includes any fees. So to repossess a car that had fees due on it with no communication to the consumer is a violation of the contract and consumer rights laws.
  
  Sincerely,
  
  *****************************