We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Assets & Investments Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented the house on *************************************** for about 5 years . The ** was broken for a month and it was in July one of the hottest month last year . We went to clean the house as much as we can with no **. The AIM property charge us with all these unnecessary charges . We wrote a letter to dispute it. Didnt hear from them. I call and did a follow. ***** asked me to send her a photo of the disputes, which I did . Did hear back from AIM. We assumed they just dropped it. A few weeks ago we got a nail from a collection agency . We have 800 and 760 credit scores . We would like to see a final copy of them responding to our disputes . I have all the documents if needed

    Business Response

    Date: 04/12/2024

    To whom this may concern, ***** was given her statement of security deposit within the time frame of her move-out. We did not receive a letter disputing the charges until 11/20/23, this was near 60 days after her move out letter was sent to her. Note that after receiving her letter we responded via letter in the mail to her new address. This letter stated that all the charges on her account will stand as the time frame to dispute charges had passed. Should you have any questions please let us know. Thank you, Assets & Investments Management,llc.

    Customer Answer

    Date: 04/12/2024

     
    Complaint: 21547257

    I am rejecting this response because:
    We did not received the letter in the mail that Assets and investment property responded to our dispute on the move out charges . AC wasnt fixed until we moved out. I can provide video and pictures of the rental when we went back to clean it. Also I can provide text message from AC company 
    Sincerely,

    ***********************

    Business Response

    Date: 04/24/2024

    *****, 

    Assets & Investments Management sent your letter in the mail per your lease agreement. It is out of our hands if the mail did or did not arrive. The ** has nothing to do with your move out, you were not charged. We have all of the evidence of your move in and move out reports. There is nothing more to discuss about your move out, all charges will stand. 

    Customer Answer

    Date: 04/24/2024

    I understand we were not charge for the ** repairs. It was over 100 degrees outside and we werent able to live there . We went at night when it was cooler to clean the house . We have receipts and pictures of us doing work to leave the house in great condition. Nothing but normal wear and tear over the 5 years we lived there was out of place 

    Customer Answer

    Date: 05/02/2024

    We disagree 

  • Initial Complaint

    Date:01/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fianc and I are new tenants and have not been in the unit for 30 days as of yet. The management company has been turning our hot water off every week with me calling maintenance every week to come and turn it back on. Im pregnant and we also have a toddler. We have no notices for any plumbing issues or notice that hot water will be shut off for any specific reason. I have filed a complaint with the *************** as well as obtained a lawyer in which a lawsuit will be the next step if this problem is not fixed permanently for the duration of our lease.

    Business Response

    Date: 01/25/2024

    Dear *************************,

    We regret to learn of the difficulties you are facing. However, it appears there may have been a misunderstanding, as our company is based in ********, *****, and we do not have any records of a tenant under your name. Additionally, we do not manage properties in ********.

    We hope you are able to resolve your situation and apologize for any inconvenience this may have caused.

    Warm regards,

    Assets & Investments Management llc 

  • Initial Complaint

    Date:10/31/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im renting a property from this company i am on section 8 housing which is covered every month on time with no problems. I however had a vandalism where someone threw a brick through my front window to the house. I immediately reported it as i wasnt sure what their intentions were and i believe to be a break in or vandalism. I contacted police explained a homeless relative had cam by which i didnt allow in my residents shortly after a man was seen throwing the brick thru the window. The manager ****** is beyond rude. She sends so many miscommunicated information. During this process of repairs she briefly implied i would have to cover cost which i stated i wouldnt because i do not know who did it nor do the cops. She never commented but sent me a statement which included 404 for a new window and 125 for a piece of ply wood she demanded maintenance put up after i said my father ****. She claimed my dad was not a approved vendor however she asked me to tape up the window and did not consider it a emergency. Im a single mom of three and she is denying any upper management or corporate office to dispute the billing with.

    Business Response

    Date: 12/06/2023

    Dear ********

    I hope this email finds you well. I am writing to inform you about the recent developments concerning the unfortunate incident at your property.

    We want to assure you that this matter has been thoroughly reviewed and worked out with our management office. We understand the distress such an incident can cause and it has always been our utmost priority to ensure that our tenants feel safe and comfortable in their homes. Our team has taken your concerns into careful consideration. We have worked diligently to ensure that the issue is not only addressed but also in the most professional and respectful manner. We believe in open, transparent, and empathetic communication, and we regret any of our previous interactions have not reflected these values.


    We are committed to maintaining a positive relationship with all of our tenants and we appreciate your patience and understanding throughout this process. If you have any further concerns or questions, please feel free to reach out to us directly. [email protected]

    Thank you for your understanding.


    ***********************
    Assets & Investments Management LLC 

  • Initial Complaint

    Date:09/25/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a home through assets and investments management for six months. When we moved in little maintanence had been done to the place after the last renters mobbed out. We were paid for painting the house as my wife and I used to own a professional painting company. We left the home in better condition when we moved than when we arrived. They kept 1800$ of our deposit using preexisting problems as ammunition to do so. We made a ******* video documenting everything here is the link. https://youtu.be/Qcg48Bwa30k Any help in this matter would be wonderful. AIM should be held accountable for their theft and if they did this to us it's highly probable they are stealing from other families. Thank you for your time we appreciate you looking into this matter sincerely the ******* Family.

    Business Response

    Date: 09/28/2022

    To whom this may concern, 

    The ******* family was paid at or above market value to have the opportunity to paint the home after they requested it. We have completed their move out and the amount withheld from their deposit is accurate. They were not charged for any preexisting issues. The accusations that we are "stealing" from other families is incorrect, we complete move-outs in a detailed and professional manner. We will not be refunding The ******* family as they are not owed any money.  Thank you for your time on this matter.

    Assets & Investments Management, LLC. 

    Customer Answer

    Date: 10/03/2022

    My legal name is *******************. I have no middle name.

Assets & Investments Management, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.