Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was making regular payments to Ada West Dermatology and Pathology as agreed upon. I made a payment in august, and a payment on 8/31/23 to be applied as my September payment. I continued to make payments on both accounts over the phone, however Ada West Dermatology sent my account balance to collections because they did not apply my September payment correctly and claimed I made two payments for august. I continued to make payments on the Dermapathology account, however my ******* payment was applied to my dermatology account, even though the account balance was zero. When I called their office on 2/14 to ask about this, the billing manager said the $35 dollar payment for ******* was applied to my dermatology account because she forgot to include it in the amount she sent to collections four months prior. I expressed concern about this because it meant that my dermapathology account did not reflect a payment for ******* and did not want to be sent to collections again. ***** in billing and the billing manager said as long as I make a payment in February, I would not be sent to collections. I called to make a payment on 2/28 and was told my account was sent to collections on 2/27. I asked to speak to the billing manager and office manager; however, I was told they were both on vacation and theres nothing they can do. Theyve wrongly sent me to collections twice now, despite making regular monthly payments and calling them each month (I have a record of every payment Ive made for both accounts). The person I spoke with today reviewed the conversation notes and confirmed their office made multiple mistakes including taking a $35 payment on a zero balance account (which my statement reflects) and sending me to collections when they agreed not to. Their careless mistakes have negatively affected my credit on two separate occasions now. I would like to report their unethical billing practices and am seeking help from BBB to resolve the situation

  Business Response

  Date: 03/12/2024

  We will contact the patient direct to address the patient's concerns.

  Business Response

  Date: 03/18/2024

  After a complete review of this patient's account it has been determined that the desired settlement of "Correction to a credit report" is not necessary. No report to this patient's credit account was made by the company or the collection agency.

  Business Response

  Date: 03/19/2024

  3/19/24 @ 11:30 a.m. Communication with the patient was successfully completed.

  Customer Answer

  Date: 03/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************