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Business Profile

Storage Units

Acorn Storage, LLC.

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    02/26/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I rented a storage unit from Acorn storage on 8-12-22, and payed for 16 months of storage use. On 11-22-23, I removed my items from the storage unit and cleaned it out. Then I signed a paper saying I removed my items from storage on 11-22-23. Acorn storage needs to refund the amount I payed for from 11-23-23 to 11-30-23, 8 days, when I was out of the storage unit, but was payed for. I called Acorn storage in December and they told me my check was in the mail. I have not received the check for the refund of 8 days in November, I was not in the storage unit. Dear Better Business Bureau, I would please like the money refunded to me, for the 8 days in November, I was not in the storage unit. I am mailing you a receipt with the dates and amounts payed for my storage unit. Thank you, Better Business Bureau, sincerely *******************.

    Business response

    02/28/2024

    This tenant has a refund check sitting in our office. It was mailed out 1/2/24 to the address provided to us from ****. We have tried to reach him via phone and email.

    Customer response

    03/07/2024

    See attached response

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 42

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

641 W. Franklin Rd.

Meridian, ID 83642

Visit Website
(208) 888-4031

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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