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Business Profile

Used Car Dealers

Idaho Auto Investments LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Idaho Auto Investments LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Idaho Auto Investments LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Idaho Auto Investments LLC

      475 N Linder Rd Meridian, ID 83642

    • Idaho Auto Investments LLC

      475 N Linder Rd Ste A Meridian, ID 83642-2434

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non-Refund of $500 Deposit on an automobile purchase. Financing of automobile fell through cancelling sale. *** sold to another party.Idaho Auto Investments, LLC (***) received $500 down payment prior to sending Purchase Order with non-refundable provisions. Purchase Order was never signed by Parties agreeing to non-refundable provisions.*** has ignored all requests for a refund and resolve this issue.

      Business Response

      Date: 01/06/2025

      Thank you for the message. Our manager did not respond to any texts on 12/12/24 as they should have under our business communication positive practices. Then our other manager ** noticed this once this BBB message was sent on 12/30/24.

      Our GM reviewed the attached documents, but noticed that there were no signatures accepting these documents binding in full per policy mutually.

      Therefore, our company ** called the customer and let him know the $500 deposit paid was being returned via check in the mail to him asap. We have attached a copy of the check wrote to the customer. This refund in full check was wrote and mailed out on 1/3/2025. The customer was satisfied with our text and phone conversation for this in full and so are we. 

      We apologize for the confusion that our manager originally might have caused. Both parties are satisfied in full all around. Thank you for the opportunity to make it right together.

      Customer Answer

      Date: 01/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. The refund check was received 8 days later.

      The response alludes to acceptance of resolution received in a text. There was no such text received from the business. I texted them my address. They responded with a Thank you

      Sincerely,

      ***** *. Owens 

    Idaho Auto Investments LLC is NOT a BBB Accredited Business.

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