ComplaintsforIdaho Clean Air
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I scheduled with this business to have my air vents and dryer vents cleaned based on a coupon offer—$8 per vent, $10 per return and free dryer vent cleaning. Technician showed before and after pictures of the vent and told me that he highly recommended that we have a series of other services that totaled over $1800. When I said no he proceeded to take of some of the things that he said were not as essential and came up with a total of over $1200. When I declined and said I just wanted to do the coupon service he quickly finished and said that three of the vents were not attainable because the vent covers were glued down which was valid. I asked about the dryer vent and he said it could not be added because I didn’t get the other services. When I asked how much he would charge for that he said $199. I was visibly upset and just wanted him out of my house. I wrote him a check for $96. Coupon deal is just a way to take advantage of people.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
10 complaints closed in the last 12 months.